the orientation & handbook

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The ORIENTATION & HANDBOOK The presentation will begin momentarily. Please be certain that you have speakers connected or dial in using the phone number provided then enter the access code followed by the # sign.

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Page 1: The orientation & handbook

The ORIENTATION & HANDBOOK

The presentation will begin momentarily. Please be certain that you have speakers connected or dial in using the phone number provided then enter the access code followed by the # sign.

Page 2: The orientation & handbook

Presenter: Sandra MillerConsultant/Trainer, Volunteer Centers of [email protected]

Administrator: Chelsea Martin Program Manager, Volunteer Centers of [email protected]

Page 3: The orientation & handbook

Michigan Community Service Commission, Michigan Nonprofit Association, Volunteer Centers of Michigan, Michigan Campus Compact, and the LEAGUE Michigan with support from the Connect Michigan Alliance Endowment Fund and the Corporation for National and Community Service, are proud to support the ENGAGE Volunteer Management training series.

Page 4: The orientation & handbook

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Goals

• Identify the purpose and importance of the volunteer orientation and handbook

• Provide specific examples for each step.

• Share tips and tools.

Page 5: The orientation & handbook

Orientation & Training

Orientation

• Provides volunteers with information about the organization, the volunteer program and how volunteers fit into the mission of the organization

• Puts a face to the organization• Facilitates the connection• Insures that the volunteer has the

correct information.

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Page 6: The orientation & handbook

“Orientation is the process of making volunteers feel comfortable with and understand the workings of the organization…and to let them understand how they can contribute to the purpose of the organization”

McCurley & Lynch, Volunteer Management, 2006

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Page 7: The orientation & handbook

ORGANIZATION & PLANNING

Varies by

Organization

Volunteer Position

Page 8: The orientation & handbook

Consider:• Number of people

to be oriented

• Number of staff/volunteers available to do the orienting

• Prior experience of the new volunteer

• Type of service—

length of commitment

Page 9: The orientation & handbook

Determine Organization

Structure

• Large, formal vs. Individual

• Specified time and date vs. Part of first day of service.

• Amount and type of information to be covered.

Planning

• Who will be responsible for the orientation?

• Determine time, place, and equipment/materials needed

• Get the word out.• Determine the agenda

and timeline

Page 10: The orientation & handbook

Online Orientations

Powerpoint or Video

Page 11: The orientation & handbook

STRUCTURE

Consider Volunteer Motivations and Needs

Page 12: The orientation & handbook

Make Connections

Meet New People

Feel Connected With Community

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Meet Community Needs

• Organization’s Mission• Volunteer’s Role, Volunteer Case

Statement• Accomplishments• Current Goals/Needs

Page 14: The orientation & handbook

SUBSTANDARD HOUSING• 30% of income being paid

toward housing is considered “affordable”

• Approximately 24% of Appleton-Neenah-Oshkosh residents pay more than 30%.

• $21,400 is the income needed to afford the average 2 bedroom rental in the area.

• 60% of service occupations are paid less than $21,400.

• $64,226 is considered at “affordable” home for average wages.

• Less than 4% of homes in Appleton area sell at or below $60,000.00

525 First Street, Menasha

Before--

Page 15: The orientation & handbook

HABITAT RECLAIMS PROPERTIES AND COMMUNITIES

AFTER. . .

525 First Street, Menasha

A Simple, Decent,AffordableHOME

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A Simple, Decent, Affordable Home

• Greater Fox Cities Area Habitat for Humanity invites people of all backgrounds, races and religions to build houses together in partnership with families in need.

• GFCAHFH is an equal opportunity lender

• GFCAHFH builds in Winnebago, Calumet, Outagamie Counties as well as Waupaca, New London, Nichols, Hilbert, Chilton, & Brillion.

• Habitat Homes are Energy Star and Green Built Certified

Page 17: The orientation & handbook

108 homes built, 104 mortgages104 families, = Over 350 CHILDREN

Serving FAMILIES

Page 18: The orientation & handbook

ORIENTATION TOPICS

Provide Relevant Information

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The Organization

• Structure—board, staffing• Brief History including accomplishments• Contact Information• Relevant partnerships/affiliations

– Funding Streams

• Clients Served, Selection Process

Page 20: The orientation & handbook

• Volunteer Positions• Relevant Policies & Procedures

– Dress– Responsibilities (Code of Conduct)– Forms– Schedule—Training & Service– Evaluation & Performance Review– Volunteer Benefits– Communication Process

• Emails, newsletters, website, volunteer registration site. VO

LUN

TEER

RO

LES

Page 21: The orientation & handbook

Orientation Topics

StructureHow do you Make it Motivational?

Share Examples

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The Orientation is NOT Training

Training is specific to the position or event

Page 23: The orientation & handbook

Include Stories

from volunteers & clients

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THE VOLUNTEER HANDBOOK

Put It In Writing

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PURPOSE• Risk Management

– Guidelines for Conduct

• Answers Questions– Why should I volunteer?– How will I be making a difference?– What is this organization all about?

• Accurate Information• Inspires and Motivates• Deepens Commitment

– Step in Effective Recruitment & Retention

Page 26: The orientation & handbook

• Table of Contents• Staff & Volunteer

Directory• Orientation Materials• Terms & Acronyms• Rules, Policies,

Expectations• Volunteer & Client Rights• Volunteer

Separation/Dismissal • Copies of Forms• Sign-off Form

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HANDBOOK How do you make it interesting?

Save costs?

Share Examples

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Unique & Evolving

This handbook will provide you with general policies and practices of . You are encouraged to familiarize yourself with the contents of this manual, for it will answer many questions concerning our organization and outline how volunteers like yourself can contribute. In order to retain necessary flexibility in the administration of policies and procedures reserves the right to amend any of the policies and/or benefits described in this manual.

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Make It InterestingUnless someone like you cares a whole awful lot, nothing is going to get better. It's not. ~Dr. Seuss

If you think you are too small to be effective, you have never been in bed with a mosquito. ~Betty Reese

Thank you for “caring a lot”. Your persistence is appreciated. May you find that this volunteer experience with ____ further enriches you.

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THANK YOU

Please respond to the evaluation that you will receive by email.

Your input is valuable

Join Us February 28 —

Volunteer Training and Supervision

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