the national information technology apprenticeship system (nitas)

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The National The National Information Technology Information Technology Apprenticeship System Apprenticeship System (NITAS) (NITAS)

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Page 1: The National Information Technology Apprenticeship System (NITAS)

The National Information The National Information Technology Apprenticeship Technology Apprenticeship

System (NITAS)System (NITAS)

Page 2: The National Information Technology Apprenticeship System (NITAS)

Introduction To NITASIntroduction To NITAS

• The National IT Apprenticeship System (NITAS) is a nationwide IT workforce development program for the U.S. Information Technology industry.

• NITAS is administered by CompTIA and developed in collaboration with the U.S. Department of Labor bureau of Apprenticeship, Training and Employer Labor Services (ATELS).

Page 3: The National Information Technology Apprenticeship System (NITAS)

NITAS Mission is to ensure that American Industries and America’s IT workforce maintain global competitive advantage through:

• rapid adaptation to IT technological innovation • consistently high productivity of IT workers• utilization of superior training and development approaches• melding of business strategy and business

process thinking into U.S. IT workforce expertise

Page 4: The National Information Technology Apprenticeship System (NITAS)

•NITAS is a cost effective vehicle to make the tools and benefits of 21st century apprenticeship available to the IT managerial and technical workforce:

• Classroom instruction based upon industry-wide skill standards

• Structured on-the-job training

• Competency validation

• A more definitive linkage between employee learning, job performance and productivity

Apprenticeship goes beyond imparting knowledge and intellectual understanding; it emphasizes and rewards “getting the job done”.

Page 5: The National Information Technology Apprenticeship System (NITAS)

The NITAS ArchitectureThe NITAS Architecture

Page 6: The National Information Technology Apprenticeship System (NITAS)

NITAS Infrastructure Under DevelopmentNITAS Infrastructure Under Development

Program Standards &

Admin

CompTIA Infrastructure

The IT Workforce

Market

ATELS (DoL)

CompTIA

Tech Career Compass

IT Employer Database

IT Apprentice Database

Report Generator

TranscriptsStatistical tabulations

Analytical reports

Diagnostic reports

Registered OJT providers

Registered IT apprentices

Registered IT journey workers

Standards

System administration and program registration, Certifications for OJL providers and training vendors

Report distribution list

IT specializations

IT skill standards

IT industry & product certifications

IT Employers

IT Workers

Worker Specifications

IT Product Suppliers

IT Training & Educational Providers

Methodology

Implementation Roadmap for each specialization area

Internet Internet EnabledEnabled

Page 7: The National Information Technology Apprenticeship System (NITAS)

IT Employers

Key Roles In NITASKey Roles In NITAS

Apprenticeship Implementation

Guidelines/Standards

DoL/ATELS

IT Workers

Worker Development

Supply

Schools/Training Orgs

Training Delivery and Credentialing

CompTIA

IT Skill Standards

NITAS Admin

Career Transcript

Admin

Apprenticeship Sponsors

IT Companies

New & Existing Technology

Page 8: The National Information Technology Apprenticeship System (NITAS)

Basic Operations, Maintenance & Support Skillsand Knowledge

Basic Information Technology Skills and Knowledge

Net

wor

ks a

nd I

nfra

stru

ctur

e

Hel

pdes

k/T

ech

Sup

port

Pro

gram

min

g &

S/W

Dev

elop

men

t

Web

Ser

vice

s/e-

Com

mer

ce

Dat

abas

e S

ervi

ces

Info

rmat

ion

Ass

uran

ce/S

ecur

ity

Mul

ti-M

edia

Ser

vice

3P

roje

ct M

anag

emen

t

Oth

er

Ope

ratio

ns &

Ser

vice

s M

anag

emen

t

Sup

ervi

sion

& R

esou

rces

Man

agem

ent

App

rent

ices

hip

Workplace Orientation, TeamingProblem Solving

Business Skills, Customer Needs AnalysisBusiness Process Analysis

IT Generalist

Managerial Technical SpecializationsLevel

2

1

Strategic Implementation Management

Core

Preliminary Taxonomy of the National IT Apprenticeship System

Business Solution Development

Integration, Alignment & Optimization

Page 9: The National Information Technology Apprenticeship System (NITAS)

The Three NITAS Program ElementsThe Three NITAS Program Elements

IT Generalist

IT Managerial & Technical Concentrations (Levels 1-3)

IT & Enterprise Integration Management

Entry point for incoming IT workers

Entry point for existing IT workers

Entry point for existing IT workers

Page 10: The National Information Technology Apprenticeship System (NITAS)

Basic Operations, Maintenance & Support Skillsand Knowledge

Basic Information Technology Skills and Knowledge N

etw

ork

s a

nd

Infr

ast

ruct

ure

He

lpd

esk

/Te

ch S

up

port

Pro

gra

mm

ing

& S

/W D

eve

lop

me

nt

Web

Se

rvic

es/

e-C

om

me

rce

Da

tab

ase

Se

rvic

es

Info

rmat

ion

Ass

ura

nce

/Se

curit

y

Mu

lti-M

ed

ia S

erv

ice

3P

roje

ct M

an

ag

em

en

t

Oth

er

Op

era

tion

s &

Se

rvic

es

Ma

na

gem

en

t

Su

pe

rvis

ion

& R

eso

urc

es

Ma

na

ge

me

nt

App

rent

ices

hip

Workplace Orientation, TeamingProblem Solving

Business Skills, Customer Needs AnalysisBusiness Process Analysis

IT Generalist

Managerial Technical SpecializationsLevel

2

1

Strategic Implementation Management

Core

Preliminary Taxonomy of the National IT Apprenticeship System

Business Solution Development

Integration, Alignment & Optimization

Structured On-the-job

learning

Classroom Instruction

Skill Validation

Motivation & Accountability

Certifications

Mentoring and

Coaching

Career Transcript

Skill Standards

Apprenticeship Learning ComponentsApprenticeship Learning Components

Page 11: The National Information Technology Apprenticeship System (NITAS)

IT Generalist

IT Concentrations

Web Services/ E- commerce

Project Management

Information Assurance/Security

Database

Programming

IT GeneralistIT Generalist

Help desk/ Tech support

Multi-media Service

Networks and Infrastructure

The IT Generalist Concentration Is The “Trunk of the The IT Generalist Concentration Is The “Trunk of the Tree”Tree”

Page 12: The National Information Technology Apprenticeship System (NITAS)

Layer #1: IT Generalist Layer #1: IT Generalist ConcentrationConcentration

This concentration reflects the “core” body of IT knowledge and skills expected of an entry level IT worker. The concentration covers four primary areas:

• Basic IT Skills & Knowledge• Basic Operations, Maintenance, & Support

Skills & Knowledge• Workplace Orientation, Interpersonal,

Teaming, Problem Solving• Business Skills, Customer Needs & Business

Process Analysis

Page 13: The National Information Technology Apprenticeship System (NITAS)

List of CompetenciesList of CompetenciesArea # of Competencies Workplace Orientation 14 Introduction to Best Practices 8 Technical Skills Development 25 Project & Management Concepts 9 Introduction to the Network 6 Network Documentation & Troubleshooting 16 Switch Configuration 1 Installing Copper Cable 2 Configuring Servers 21 Providing e-mail Services 4 Managing the Virus Perimeter & Firewalls 7 Information Assurance 3 Hardware, Desktop, & Help Desk Support 14 Web Design 8 Software Development/Programming 10

____

Total 148

Page 14: The National Information Technology Apprenticeship System (NITAS)

List of Related InstructionList of Related Instruction

A+ Certification Required

• Technical Writing• Business Management• Communications • Composition• Math • PC Hardware • Operating Systems • Networking

• Tech Support/Help Desk • Wireless/Telecommunications• Internet Applications• System Analysis Design • Data base Management• Programming• Security Concepts

Page 15: The National Information Technology Apprenticeship System (NITAS)

Layer #2: SpecializationsLayer #2: SpecializationsManagerial

•Supervision & Resources Management

•Operations & Services Management

•Project Management

Technical Specializations•Helpdesk/Tech Support

•Web Services/E-Commerce

•Information Assurance/Security

•Networks and Infrastructure

•Multi-media Service

•Programming and S?W Development

•Database Services

•Other

Page 16: The National Information Technology Apprenticeship System (NITAS)

Layer #3: Business IntegrationLayer #3: Business Integration

Page 17: The National Information Technology Apprenticeship System (NITAS)

Benefits From Participation Benefits From Participation In The NITAS ProgramIn The NITAS Program

Page 18: The National Information Technology Apprenticeship System (NITAS)

Benefit Propositions to IT Employers from Participation Benefit Propositions to IT Employers from Participation in the IT Industry Apprenticeship Systemin the IT Industry Apprenticeship System

•Participation in the system enables IT employers to attract and retain better workers.

•Participation aligns organization to a performance orientation, going beyond the acquisition of knowledge or intellectual achievement.

•Participation reduces risk in the employee selection and hiring process.

•Participation will afford the opportunity to receive greater worker productivity for less cost.

•Participation offers a structured approach to providing IT career paths that is based upon “best practices”. The approach links training objectives and task performance with employee performance appraisals.

•Participation is a symbol of quality that can be displayed to customers

•Participation forces the inclusion of on-the-job-learning which is a better way of providing training—faster learning and fewer errors during the learning process.

•Participation makes industry-wide performance norms and benchmark data available for salary administration.

Page 19: The National Information Technology Apprenticeship System (NITAS)

Conceptual model of how Apprenticeship Conceptual model of how Apprenticeship Provides Tools That Accelerate Learning Provides Tools That Accelerate Learning

Leading To Worker Productivity In A Shorter Leading To Worker Productivity In A Shorter Period of TimePeriod of Time

Exp

erti

se

(Ed

uca

tio

n +

Exp

erie

nce

)

Apprenticeship Approach:

Classroom training with structured hands-on experience

Time in years

Classroom instruction

Experience

Traditional Approach:

Classroom training followed by unstructured hands-on experience

Source: Naval Undersea Warfare Center

Page 20: The National Information Technology Apprenticeship System (NITAS)

Apprenticeship and Apprenticeship and Workforce Productivity Workforce Productivity Improvement ResultsImprovement Results

Page 21: The National Information Technology Apprenticeship System (NITAS)

Productivity Versus Wage Data: Productivity Versus Wage Data: IT Generalist Concentration IT Generalist Concentration

Naval Undersea Warfare Center: Keyport WANaval Undersea Warfare Center: Keyport WA

Implications:

• Employers gain value through apprenticeship as workers’ productivity grows faster than workers’ wages.

•The NITAS program and infrastructure are engineered to minimize implementation and participation costs for IT employers

Page 22: The National Information Technology Apprenticeship System (NITAS)

Apprentice Productivity Apprentice Productivity IT Generalist ConcentrationIT Generalist Concentration

IT Apprentice Productive Work Hours Naval Undersea Warfare Center, Division Keyport

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

May-Jun 02 Jul-Sep 02 Oct-Dec 02 Jan-Mar 03 Apr-Jun 03

Time Period

Pe

rce

nta

ge

% of Work HoursProductive

Page 23: The National Information Technology Apprenticeship System (NITAS)

McDonald’s Apprentices’ Productivity Growth To McDonald’s Apprentices’ Productivity Growth To Date Date

In 13 weeks total productivity improved significantly among 10 IT Project Manager apprentices

Avg Number of Business Objectives Being Met Per Project

4.00

4.50

5.00

3/7 3/14 3/21 3/28 4/4 4/11 4/18 4/25 5/2 5/9 5/16 5/23 5/30

Page 24: The National Information Technology Apprenticeship System (NITAS)

Avg OJT Per Person Per Week=18.35 min +9.23 min+33.92 min

= 62 min

At McDonald’s One Hour Per Week of At McDonald’s One Hour Per Week of OJT Has Made A Significant Difference OJT Has Made A Significant Difference

Page 25: The National Information Technology Apprenticeship System (NITAS)

Implementing IT Generalist In An Implementing IT Generalist In An OrganizationOrganization

Refer to Implementation Guide for IT Generalist

Page 26: The National Information Technology Apprenticeship System (NITAS)

Back up SlidesBack up Slides

Page 27: The National Information Technology Apprenticeship System (NITAS)

Pilot Programs: Average Self-Ratings of Program Pilot Programs: Average Self-Ratings of Program Efficacy By Pilot Apprentices and Supervisors Efficacy By Pilot Apprentices and Supervisors

(N=69)(N=69)Competency Before Started

Competency Now

Competency if had not participated

Extremely Limited

(1)

Partially Proficient

(2)

Competent (3)

Extremely Proficient

(4)

Extremely Limited

(1)

Partially Proficient

(2)

Competent (3)

Extremely Proficient

(4)

Extremely Limited

(1)

Partially Proficient

(2)

Competent (3)

Extremely Proficient

(4)

Exodus Homes—7.5 months

NUWC-----3.5 months

H&M (1)-----6 months

H&M (2)-----8 months

BCIT OM—22 months

BCIT IN—21 months

Page 28: The National Information Technology Apprenticeship System (NITAS)

Average Self-Ratings of Program Efficacy By Average Self-Ratings of Program Efficacy By Pilot Apprentices and Supervisors (N=54)Pilot Apprentices and Supervisors (N=54)

Improved Quality and Reduced Re-Work

Increased Feeling of Loyalty to Employer

Exodus Homes—7.5 months

NUWC-----3.5 months

H&M (2)-----8 months

Strongly Disagree

(1)

Somewhat Disagree

(2)

Neither Agree Or Disagree

(3)

Somewhat Agree

(4)

Strongly Agree

(5)

Helped Meet Schedule Objectives at Work

Recommend Employer Continues Program

Strongly Disagree

(1)

Somewhat Disagree

(2)

Neither Agree Or Disagree

(3)

Somewhat Agree

(4)

Strongly Agree

(5)

Strongly Disagree

(1)

Somewhat Disagree

(2)

Neither Agree Or Disagree

(3)

Somewhat Agree

(4)

Strongly Agree

(5)

Strongly Disagree

(1)

Somewhat Disagree

(2)

Neither Agree Or Disagree

(3)

Somewhat Agree

(4)

Strongly Agree

(5)

BCIT OM—22 months

BCIT IN—21 months

Page 29: The National Information Technology Apprenticeship System (NITAS)

…….Results Regarding OJL.Results Regarding OJL

Page 30: The National Information Technology Apprenticeship System (NITAS)

…….OJL Continued.OJL Continued

Page 31: The National Information Technology Apprenticeship System (NITAS)

Results With Disadvantaged WorkersResults With Disadvantaged Workers

Page 32: The National Information Technology Apprenticeship System (NITAS)

Participation in NITAS allows IT employers to reap the benefits of a more efficient market

IT Employers

Demand

IT Workers

Worker Specifications

Supply

Schools/Training

Academic Delivery and Credentialing

Industry Certifications

CompTIA

•Employers register to become authorized sponsors

•Employers are incented to participate in order to:

• receive benefits of faster training, less rework

•attract and retain best workers

•greater productivity for less cost

•use a cost effective method for competency and outcomes tracking

•obtain recognition as a company using “best practices” in employee development.

Workers will participate because of :

•employer demand

•need to demonstrate value to justify higher wages and growth

•market mobility for themselves

Schools will participate because of :

•employer and student demand

•competitive advantage

The Big PictureThe Big Picture

Page 33: The National Information Technology Apprenticeship System (NITAS)

The Role Of Channel Partners In The Role Of Channel Partners In Delivering And Deploying The IT Delivering And Deploying The IT

Generalist ConcentrationGeneralist Concentration

Page 34: The National Information Technology Apprenticeship System (NITAS)

NITAS Direct/Channel Distribution NITAS Direct/Channel Distribution ModelModel

CompTIA Direct

Channel Customer

Cha

nnel

Man

ager

Sal

es R

eps

Em

ploy

ers

SALES

SALES

FULFILLMENT

Sales of the NITAS System Will Include Direct Selling and Channel Selling Using Intermediaries

Fulfillment will occur through intermediaries (A.K.A. Channel Partners

Page 35: The National Information Technology Apprenticeship System (NITAS)

Role of Channel Partners Role of Channel Partners For IT Generalist For IT Generalist

•Develop linkages with local IT employers for school to work programs and internships using the NITAS program

•Align IT curriculum with NITAS requirements and concentrations especially IT Generalist

•Register students in NITAS (career ID and transcript activation)

•Secure commitments from local IT employers to provide structured OJL, mentoring, coaching and Qual criteria sign-offs on internship and school to work programs

•Demo NITAS functionality and explain system/benefits to IT employers

•Counsel students and employers in Qual criteria process

•Administer internships and school to work programs using the NITAS program

Page 36: The National Information Technology Apprenticeship System (NITAS)

•Respond to corporate sales leads provided by CompTIA and DoL

•Develop sales leads using their own marketing/sales efforts

•Visit prospective customer organizations (IT employers) and ….

•Discuss the NITAS methodology as a vehicle to achieve training objectives and business outcomes

•Discuss the benefits of their participation in the NITAS program

•Provide a demo of the NITAS system functionality and reports

•Provide guidance as to which concentrations will be of value to them

•Seek a commitment to running a registered pilot program

•Answer questions and overcome objections

•Leave a copy of the program catalogue and web address

Additional Responsibilities Of Channel Additional Responsibilities Of Channel PartnersPartners

Page 37: The National Information Technology Apprenticeship System (NITAS)

Snapshot: Role of Intermediaries in The NITAS Program---IT Generalist

IT Generalist Classroom Instruction for Levels 1-2

2 yr certificate or degree

Classroom instruction and OJL for advanced IT concentrations

and vendor specific new products

Qualification criteria sign-offs

Certification attainments

Time

Accumulated IT Worker Skills and Knowledge

Pre-Employment Period Transitional Period Employment Period

IT Generalist Internship or school to work program, continue

schooling

Begin obtaining competency sign-offs on Qual criteria with

OJL

Begin obtaining certifications

IT Generalist Classroom Instruction for Level 3 4 yr certificate or degree

-aligns training delivered with NITAS, –secures student participation in NITAS,

-establishes linkages with local IT employers

-secures IT employer participation in NITAS, -assists local IT employers with OJL & Qual criteria sign-offs

-trains IT employers in OJL, mentoring, coaching

-helps IT employers use the NITAS system as a vehicle to achieve competency and productivity objectives of IT workforce

IT Worker enters NITAS

IT Worker maintains career transcript in NITAS

Page 38: The National Information Technology Apprenticeship System (NITAS)

Snapshot: The Role of Intermediaries --Advanced IT Concentrations

Delivers Classroom instruction

and OJL for advanced IT concentrations and vendor

specific new products

Aligns instruction with NITAS requirements

Consulting for Qual criteria sign-offs and admin

Consulting for setting up IT Apprenticeship

Consulting for registration

Assists IT employer in achieving and measuring productivity and business

outcomes

Time

Accumulated IT Worker Skills and Knowledge

Pre-Employment Period Transitional Period Employment Period

IT Worker enters NITAS

IT Worker maintains career transcript in NITAS

Page 39: The National Information Technology Apprenticeship System (NITAS)

Quality Requirements Of Channel Quality Requirements Of Channel Partners Partners

•Must Receive CompTIA Training

•NITAS system functionality

•Curriculum alignment with NITAS tracks

•On-the-job learning delivery methods

•Administering the Qual criteria process

•Productivity and business outcomes measurement

•Must align training with NITAS

•Must have qualified resources

•Must have a Quality Assurance process

•Must have established relationships with IT employers

•Must have a site visit from CompTIA

Page 40: The National Information Technology Apprenticeship System (NITAS)

Revenue Streams to NITAS Channel Revenue Streams to NITAS Channel PartnersPartners

1. Registration Fees

• Normally $XXX per employer or dynamic based upon number of employees in organization with $ZZZ to partner

• Introductory to employers will be $ZZZ with $ZZZ to partner

2. Consulting Fees for employee registration to NITAS

• All revenue goes to partner

3. Management Fees to implement and maintain NITAS at employer

• All revenue goes to partner

4. Required and supplemental classroom training

• All revenue goes to partner