the journey to excellence an introduction to the malcolm baldrige framework for excellence
TRANSCRIPT
Depu ty Superinten dent
Pol icy and Elem entar y Educat ionDr. Patrick Ki nlaw
Ex ecutive Di rector
Comm unications andCom m unity Ou treach
Mr. My c hae l Dick ers on
Su perintendentDr. Patrick Rus so
He nrico County Publi c Scho ols
Sc hool Board
Ex ecu tive D ir ectorSe con dar y Education
Mr. Eric J ones
Ex ecu tive D ir ectorHu man Resou rcesMr. H ow ard Banks
Ex ecu tive D ir ector
Or ganizational Developm en t,Qu ali ty & I nnovation
Dr. Chri s Co ra llo
Ex ecutive D irectorExceptional Ed ucation &
Su pport Se rvicesDr. Bo ndy Shay Gibson
Henrico County Public Schools
Assistant Supe rinten den tOp er ations
Mr . Ed. Buz ze lli
Ass is tant Supe rintende ntFi nance
Mr . Kev in Smith
The Journey to ExcellenceAn Introduction to the Malcolm Baldrige Framework for Excellence
Our Vision
Henrico County Public Schools will be THE PREMIER school district in the United States.
Henrico County Public Schools• Key Performance Indicators
• Strategic Planning
• Stakeholder Surveys
• Community Priorities Workshop
• Project/Process Management
• Restructuring of the Division Leadership Team
Baldrige Performance Excellence Baldrige Performance Excellence FrameworkFramework
1Leadership
2StrategicPlanning
5Workforce
Focus
7School Division
Results
3Customer Focus
6Operationa
l Focus
4 Measurement, Analysis, and Knowledge Management of Data
HCPS Work Systems
What is Baldrige?
Created by Congress in 1987 as a public/private partnership to ensure success in the competitive global marketplace.
Baldrige Key Objectives:•Share best management and organizational best practice•Help organizations achieve world class performance levels•Identify and recognize role-model organizations throughout the nation
The Baldrige FrameworkBuilt on the conceptual model of systems thinking grounded in:
Visionary leadershipStudent-centered excellenceOrganizational and personal learningValuing workforce members and partnersAgilityFocusing on the futureManaging for InnovationManaging by FactAccepting Societal ResponsibilityFocusing on results
Baldrige Performance Excellence Baldrige Performance Excellence FrameworkFramework
1Leadership
Category 1: Leadership
How do senior leaders lead?•Vision, values, and mission•Communication and organizational performance
How do leaders govern and fulfill societal responsibilities?•Accountability and performance•Legal and ethical behavior•Support for the community
What is your role as a leader?
•Select a leader, recorder and a reporter.
•Work with your group to complete your organizer.
•Be prepared to share out.
Baldrige Performance Excellence Baldrige Performance Excellence FrameworkFramework
1Leadership
2StrategicPlanning
Category 2: Strategic PlanningHow do you develop your strategic plan?•The planning process•The strategic goals and objectives
How do you implement the strategic plan?•Action plan development and deployment• Performance measures and projections
What is your role in the District Strategic Plan?
1.Select a leaders, recorder and reporter.
2. Review the strategic plan document noting the areas where you support implementation.
3.Be prepared to share your responses.
Baldrige Performance Excellence Baldrige Performance Excellence FrameworkFramework
1Leadership
2StrategicPlanning
3Customer Focus
Category 3: Customer Focus
How do you obtain information from your students and stakeholders?•Listening to students and stakeholders•Determining stakeholder satisfaction
How do you engage students and stakeholders to serve their needs and build relationships?•Building educational programs and services•Building student and stakeholder relationships
Who are your Customers?
1.Pick a leaders, recorder and a reporter.
2.Identify your customers
3.Complete the organizer examining your interactions with the customers
Baldrige Performance Excellence Baldrige Performance Excellence FrameworkFramework
1Leadership
2StrategicPlanning
3Customer Focus
4 Measurement, Analysis, and Knowledge Management of Data
Category 4: Measurement, Analysis, and Knowledge ManagementHow do you measure, analyze and then improve performance?•Performance measures, comparative data, stakeholder data, and measurement agility•Performance review and improvement
How do you manage your information and information technology?•Data, information and knowledge management•Management of information resources and technology
What are your key measures?
1.Identify a leaders, recorder and a reporter.
2.Complete the organizer identifying your key measures currently collected and those that should be collected.
3.Be prepared to report out.
Baldrige Performance Excellence Baldrige Performance Excellence FrameworkFramework
1Leadership
2StrategicPlanning
5Workforce
Focus
3Customer Focus
4 Measurement, Analysis, and Knowledge Management of Data
Category 5: Workforce Focus
How do you build an effective and supportive workforce environment?•Workforce capability and capacity•Workplace climate
How do you engage the workforce to achieve organizational and personal success?•Organizational culture and performance management•Workforce engagement for results•Learning and development systems
How do you engage your workforce?
1.Identify a leaders, recorder and a reporter.
2.Identify your workforce. Who are they?
3.What structures do you use to engage them in providing excellent service?
Baldrige Performance Excellence Baldrige Performance Excellence FrameworkFramework
1Leadership
2StrategicPlanning
5Workforce
Focus
3Customer Focus
6Operationa
l Focus
4 Measurement, Analysis, and Knowledge Management of Data
Category 6: Operational FocusHow do you design, manage, and improve your work systems?•Work system design and management•Emergency readiness
How do you design, manage, and improve your key work processes?•Work process design and management•Work process improvement
What are your key processes
1.Select a leader, recorder and a reporter.
2.List the important process within your area of operation.
3.Organize this list into key processes and supporting processes.
4.Identify at least one process that you would like to study for improvement.
Baldrige Performance Excellence Baldrige Performance Excellence FrameworkFramework
1Leadership
2StrategicPlanning
5Workforce
Focus
7School Division
Results
3Customer Focus
6Operationa
l Focus
4 Measurement, Analysis, and Knowledge Management of Data
Category 7: Results
What are your school division’s performance and improvement trends in key areas?
•Student learning and process outcomes•Customer-focused outcomes•Workforce-focused outcomes•Leadership and governance outcomes•Budgetary, financial, and market outcomes
What are your results?
1.Select a Leader and a reporter.
2.Talk with your team and identify a result you are proud of.
3.Identify a result you believe needs the most improvement in the coming year.