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Page 1: €¦ · The ITIL@ Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL@ Interrnediate Capability

Page 2: €¦ · The ITIL@ Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL@ Interrnediate Capability

Page 3: €¦ · The ITIL@ Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL@ Interrnediate Capability

Page 4: €¦ · The ITIL@ Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL@ Interrnediate Capability

Page 5: €¦ · The ITIL@ Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL@ Interrnediate Capability

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