The Industrys HR Trends for 2014

The Industrys HR Trendsfor 20141R73G42B137R219G23B54Primary Corporate PaletteR77G79B83R0G0B0Gray PaletteR73G42B137R219G23B54Primary Corporate PaletteR77G79B83R0G0B0Gray PaletteCopyright NGA Human Resources. All rights reserved.What challenges HR today?2NGA consolidated the TOP 15 industrys most popular HR trends for 2014 and grouped them into 3 categories:

The Strategic Role of HRHR Technology in Support of The Business The Ever Evolving Global Workforce

How to define YOUR strategic HR priorities? Stay aligned with the complex world of HRKeep up with global and local market evolutionsConstantly improve HR service deliveryCopyright NGA Human Resources. All rights reserved.The Strategic Role of HR3

#15 May 2013Copyright NGA Human Resources. All rights reserved.Copyright NGA Human Resources. All rights reserved.

1. The Ongoing Transformation Journey of the HR FunctionJosh Bersin: The need to Reskill HR is one of the top five challenges around the world. Todays HR organizations are no longer judged by their administrative efficiency, but by their ability to acquire, develop, retain, and help manage talent.Josh Bersin is the founder of Advisory Services Company Bersin & Associates 4SHRM: In many organizations, the HR function is still holding onto traditional siloed processes and inefficient approaches. SHRM is the Society for Human Resource Management

Pat Greer: As business growth becomes a top priority for organizations across the globe, HR leaders will be expected to partner with senior leadership to devise and implement strategic plans dealing with an effective growth, retention, engagement, and total compensation.Pat Greer is Academic Director at the University of DenverSources: http://www.forbes.com/sites/joshbersin/2013/12/19/ten-predictions-for-talent-leadership-and-hr-technology-in-2014/http://www.cobizmag.com/articles/hr-trends-to-watch-in-2014 The need to redesign the HR function to match the evolving business needs and market trends still remains very important.Copyright NGA Human Resources. All rights reserved.

2. HR needs to think as a marketerJosh Bersin: An employer brand reflects a companys leadership style and work environment. All these things are connected, and how well they resonate will directly impact the companys ability to hire.5Melissa Bailey: 2014 will be the year that CHROs make a strong move from recruitment to attraction. This requires a different skillset and a new approach to recruiting; companies will need to set themselves up for long-term success, such as defining messages and communication strategies that generate potential candidates interest.Melissa Bailey is President Americas for UniversumSources: http://www.tlnt.com/2014/01/06/heres-why-2014-is-going-to-be-the-year-of-the-employee/ http://www.ere.net/2013/11/28/4-trends-to-watch-for-in-2014/ In 2014, a companys employer value proposition and related brand become more important than ever. Copyright NGA Human Resources. All rights reserved.

3. HR outsourcing is on the rise6NelsonHall: the Global MPHRO market will continue to grow significantly in the years to come. Where MPHRO services are provided, payroll will continue to be the initial footprint.NelsonHall is the industrys leading BPO analyst firm

Michael Custers: We expect to see HR outsourcing to fit into a wider Global Business Services ecosystem. This trend builds on demand for further standardization of services, globalization and continued cost efficiencies.Michael Custers is VP Marketing at NGA Human ResourcesSources: http://www.hrmasia.com/resources/recruitment/hr-trends-to-watch-in-2014/181885/ http://research.nelson-hall.com/blogs-webcasts/nelsonhall-blog/?avpage-views=blog&type=post&post_id=102 http://www.ngahr.com/blog/what-were-major-developments-2013-global-hro HRM Asia: HR outsourcing is no longer reserved for big multinationals. SMEs are placing a greater importance on business HR which allows regional HR leaders to focus on critical challenges including talent retention and leadership development. HRM Asia is an Asian Human Resources Management magazineThe downsizing of in-house transactional HR activities and the increase of HR outsourcing continues to be a hot topic. Copyright NGA Human Resources. All rights reserved.6www.ngahr.com4. Globalization continuedCameron Edmond: As organizations and workforces become borderless, the ability to manage globally and execute locally is becoming increasingly important, creating the need to set up a borderless HR strategy. Cameron Edmond is chief journalist for HC Online

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Pat Greer: Moving into 2014, I expect going global to become more commonplace.

Josh Bersin: Key skills and functions will increasingly be scarce. But unlike prior years, this is no longer a problem of hiring top people or recruiting better than the competition. Instead, companies must expand recruiting to a global level, and need to source and locate operations around the world to find the right skills. Sources: http://www.hcamag.com/hr-news/six-hr-trends-for-2014-182436.aspx http://www.cobizmag.com/articles/hr-trends-to-watch-in-2014 http://www.forbes.com/sites/joshbersin/2013/12/19/ten-predictions-for-talent-leadership-and-hr-technology-in-2014/ As the world becomes more globalized, understanding all aspects of the globalization of functions has become essential, particularly in HR. Copyright NGA Human Resources. All rights reserved.7www.ngahr.com5. A holistic approach towards Talent ManagementJosh Bersin: Our research shows that, although many companies have talent management teams, many are still operating in silos.8

Michael Custers: Talent Management as a Service will become a model which helps answer the effectiveness question of many talent management processes. Also, HR service providers will build Integration as a Service offerings to help enable secure and solid application integration.

SAP: Integration, consolidation, and suite HR solutions will increase the interoperability of systems, databases, and tools in 2014. SAP is a market and technology leader in client/server enterprise application software

Sources: http://www.tlnt.com/2014/01/06/heres-why-2014-is-going-to-be-the-year-of-the-employee/ http://www.ngahr.com/blog/what-were-major-developments-2013-global-hro http://en.sap.info/top-10-hr-technology-trends-for-2014/97442 In 2014, companies will have to think of talent management as one, holistic, integrated system to deal with future talent pressures. Copyright NGA Human Resources. All rights reserved.8www.ngahr.comHR Technology in Support of The Business9

#15 May 2013Copyright NGA Human Resources. All rights reserved.Copyright NGA Human Resources. All rights reserved.6. Simplified HR technologyJosh Bersin: Employees are already overwhelmed by new technologies, and as such HR tools and content need to be easy to use and deliver added value.

The strategy for 2014 is not just to implement new technology, but to make it simple, easy to use, and widely adopted. 10

The HR technology market will continue to expand, but with a higher focus on simplification and easy user adaption.Sources: http://www.forbes.com/sites/joshbersin/2013/12/19/ten-predictions-for-talent-leadership-and-hr-technology-in-2014/ http://www.tlnt.com/2014/01/06/heres-why-2014-is-going-to-be-the-year-of-the-employee/ Copyright NGA Human Resources. All rights reserved.7. Ongoing evolution towards the CloudAliah D. Wright: Storing HR data in the cloud will continue to be a trend in 2014, as companies focus on saving money and having their data available anytime, anywhere. Aliah D. Wright is online editor/manager for SHRM

Cameron Edmond: New solutions to technology investments that offer deeper functionality will be delivered via a software-as-a-service (SAAS) model.11

The trend towards cloud HR solutions will continue to expand in 2014. Sources: http://www.shrm.org/hrdisciplines/technology/Articles/Pages/What-Workforce-Trends-Will-HR-See-in-2014.aspx http://www.hcamag.com/hr-news/six-hr-trends-for-2014-182436.aspx http://www.ngahr.com/blog/what-were-major-developments-2013-global-hro http://en.sap.info/top-10-hr-technology-trends-for-2014/97442

Michael Custers: Software-as-a-service (SAAS) will continue to provide optimal solutions for workforce system needs.

SAP: HR data is secure in the cloud. When its done right, the cloud is just as secure as onsite, on-premise software solutions.Copyright NGA Human Resources. All rights reserved.

8. The use of HR analytics and Talent analytics will increase12Pat Greer: This shift toward data-driven decision-making is what can separate a good HR department from a great HR department.

Melissa Bailey: Many organizations are even hiring data analysts into their HR departments.

Josh Bersin: Companies that excel in talent analytics have improved their recruiting by 2X, leadership pipeline by 3X, and financial performance as well.

In 2014, the use of HR analytics to improve decision-making grow. Moreover, talent analytics become crucial to a companys success. Sources: http://www.ere.net/2013/11/28/4-trends-to-watch-for-in-2014/ http://www.cobizmag.com/articles/hr-trends-to-watch-in-2014 http://www.forbes.com/sites/joshbersin/2013/12/19/ten-predictions-for-talent-leadership-and-hr-technology-in-2014/ Copyright NGA Human Resources. All rights reserved.

9. The mobile revolution is HR on-board?Nicholas Roi: In 2014, the bring your own device (BYOD) trend will further increase in popularity, the direct result being that more companies will begin developing and formalizing BYOD strategies. Nicholas Roi is Managing Director of SilkRoad

Emma Snider: HR is becoming more involved in the creation of BYOD policies, to regulate employee access to enterprise data & systems and to minimize security risks. Emma Snider is Associate Site and News Editor of SearchFinancialApplications.com

13Cameron Edmond: Mobile applications are expected to play a more crucial role in 2014.

Aliah D. Wright: PeopleMatter predicts more companies will develop apps that help schedule and record time and attendance; aid employee engagement; create digital to-do lists and productivity trackers; and complete a range of other tasks.Sources: http://www.trainingzone.co.uk/blogs-post/2014-hr-trends-it%E2%80%99s-all-about-technology/186162 http://searchfinancialapplications.techtarget.com/feature/Top-five-HR-technology-predictions-for-2014 http://www.hcamag.com/hr-news/six-hr-trends-for-2014-182436.aspx http://www.shrm.org/hrdisciplines/technology/Articles/Pages/What-Workforce-Trends-Will-HR-See-in-2014.aspx Trends such as Bring Your Own Device (BYOD) and the creation of mobile HR applications have an important impact on HR departments. Copyright NGA Human Resources. All rights reserved.13www.ngahr.com

10. Time to create social HR solutionsSAP: Integrated social media will result in better communication and collaboration.

14Josh Bersin: For many years we have been dealing with social software tools in HR as add-ons and new ways of doing old things. But now social systems are able to do new things open employee communications, candidate relationship management, creating talent networks, delivering social learning, and more. In 2014, HR has to take social as the standard in every HR solution it delivers.

Sources: http://en.sap.info/top-10-hr-technology-trends-for-2014/97442http://www.tlnt.com/2014/01/06/heres-why-2014-is-going-to-be-the-year-of-the-employee/ The importance of social media channels and tools for HR processes will only increase. In addition, the integration of these tools becomes a necessity. Copyright NGA Human Resources. All rights reserved.The Ever Evolving Global Workforce15

#15 May 2013Copyright NGA Human Resources. All rights reserved.Copyright NGA Human Resources. All rights reserved.

11. Focus on employee retention the ongoing war for talentJosh Bersin: During the past five years, companies have reduced costs, restructured, rationalized spending, and pushed people to work harder than ever. But this year the power will shift: high-performing employees will start to exert control. 16Top people with key skills will be in short supply. In addition, people want work which is meaningful, rewarding, and enjoyable. Top performers will seek out career growth. Mid-level staff will strive for leadership development. And HR will have to compete, adapt, and innovate to stay ahead.

In 2014, the need for HR to focus on employee retention will become a top priority. Source: http://www.forbes.com/sites/joshbersin/2013/12/19/ten-predictions-for-talent-leadership-and-hr-technology-in-2014/Copyright NGA Human Resources. All rights reserved.12. Redefining employee engagementJosh Bersin: HR will have to look at employee engagement from a holistic standpoint. A companys work environment, management practices, benefits and recognition programs, career development, and corporate mission all contribute to engagement.

Pat Greer: Recognition is the first step towards employee engagement, beginning at the start of an employees career. Employee engagement consists of meaningful work, support, tools, and wellbeing in the job.

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Sources: http://www.forbes.com/sites/joshbersin/2013/12/19/ten-predictions-for-talent-leadership-and-hr-technology-in-2014/http://www.cobizmag.com/articles/hr-trends-to-watch-in-2014 With employee retention becoming a top priority for organizations, HR needs to redefine staff engagement and focus on employee recognition. Copyright NGA Human Resources. All rights reserved.

13. Millennials are entering the job market18Pat Greer: Besides their penchant for technology, millennial employees are more global in their thinking, more invested in relationship building, and more willing to be flexible within the workplace. Knowing these values, plus the many other traits held by millennials such as having passion, believing in accountability, and being achievement driven, will help HR professionals as they seek out productive employees to fill new roles.

Melissa Bailey: HR needs to adapt its way of working to these needs, and focus on offering a more personal touch to this generation of candidates and employees. Employers should consider how technology can help facilitate, rather than replace, a personal interaction.As a new generation is entering the job market, it is important for HR to understand this generations specific characteristics and needs. Sources: http://www.cobizmag.com/articles/hr-trends-to-watch-in-2014http://www.ere.net/2013/11/28/4-trends-to-watch-for-in-2014/ Copyright NGA Human Resources. All rights reserved.

14. The rise of flexible working environmentsNicholas Roi: While some companies are wary of introducing flexible working in their business, most now acknowledge its benefits including a happier and more productive workforce.

SAP: Virtualization and globalization are increasingly transforming the workplace. Remote and flexible working arrangements will continue to proliferate, expanding outside country boundaries and forcing employers to be more innovative in how they use collaboration tools.

19Sources: http://www.trainingzone.co.uk/blogs-post/2014-hr-trends-it%E2%80%99s-all-about-technology/186162http://en.sap.info/top-10-hr-technology-trends-for-2014/97442 Flexible working environments and work schedules are increasingly impacting employees, managers and HR departments. Copyright NGA Human Resources. All rights reserved.

15. Continuous learning and developmentJosh Bersin: Companies will aggressively redesign their appraisal and evaluation programs to focus on coaching, development, continuous goal alignment, and recognition. The old-fashioned performance review will slowly be replaced by a focus on engaging people and helping them perform at extraordinary levels. 20Companies that focus on continuous learning in 2014 will attract the best and build for the future. The skills gaps in the workplace are greater than ever, and organizations must build continuous learning solutions to engage current people and attract professionals to their organization.

Jeanne Meister: Companies are evolving towards an on-going dialogue rather than a once a year review. Some companies are even going one-step further to create a new evaluation process focusing on an informal system of real-time feedback, without any forms to fill out or submit to HR. Jeanne Meister is Contributor at ForbesAnnual employee development programs will be replaced by more continuous actions aimed at developing, engaging and motivating employees. Sources: http://www.forbes.com/sites/joshbersin/2013/12/19/ten-predictions-for-talent-leadership-and-hr-technology-in-2014/http://www.tlnt.com/2014/01/06/heres-why-2014-is-going-to-be-the-year-of-the-employee/http://www.forbes.com/sites/jeannemeister/2014/01/06/2014-the-year-social-hr-matters/ Copyright NGA Human Resources. All rights reserved.ConclusionAnita Lettinks vision for HR in 2014:

In 2014 your HR will be mobile, social and in the cloud, as big data will demonstrate to the business that you must recruit and develop talent. And while youre introducing new technology, dont forget to reskill your HR department.

21Source: http://www.visionsforhr.com/2013/12/hr-trends-2014/ Copyright NGA Human Resources. All rights reserved.Download our latest Position Paper Visit our online Resources Center and download the Position Paper

The Evolution of HR Outsourcing: Trends for 2014

Click below to read how topics such as the move towards cloud & SaaS HR technologies, big data, Talent Management as a Service, automation, globalization and standardization will gain importance in the years to come.

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