the iesi knowledge map 2014 a dynamic view - jrc -...

The IESI Knowledge Map 2014

A dynamic view…

Gianluca Misuraca

Senior Scientist, Information Society Unit

Institute for Prospective Technological Studies

European Commission, Joint Research Centre

Brussels 20-21 November 2014

Workshop on Evidence for Social Investment

The views expressed by the author are not necessarily those of the

European Commission

2

Third Sector

Private Sector

Multi-sector

Public Sector

ICT-ENABLED

INNOVATION

POTENTIAL Incremental Sustained Disruptive Radical

TYPES OF SERVICE INTEGRATION

Intra-governmental

Inter-governmental

Inter-sectoral

Isolated

Pervasive

WEAK/FUNCTIONALIST STRONG /TRASFORMATIVE

Mapping initiatives against their ICT-enabled innovation potential and type of integration

A closer look: E&T

Third Sector driven initiatives

Private Sector driven initiatives Multi-sector partnerships

Public Sector driven initiatives

ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L

Incremental Sustained Disruptive Radical


Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI

MIXOPOLIS Surf to the job

W2ID




ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

A closer look: E&T

AURORA COUNTRY: Italy STAKEHOLDERS: Italian Ministry of Education, Italian Ministry of Justice, Young Offender Detention Centres and Juvenile communities, Public Schools AREA: Education/Employability TYPE: Pilot (blended educational model using a tailored e-learning platform) AIM: Inclusion of young offenders in detention or probation by granting educational attainment with a focus on competences for employability and opportunities for keeping social relationships with peers in the school system INTEGRATION: Inter-governmental (local institutes and national institutions= and Intra-governmental (schools and young offender institutions; inter- ministries) INNOVATION POTENTIAL: Sustained / organizational innovation. ICT ENABLING ROLE: eLearning platform to grant young offenders in detention or probation access to education interaction environment that bridges young offenders in

YOI and JC with their peer in public school harnessing the opportunities that ICT offer to create collaboration spaces otherwise impossible

A closer look: E&T




ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID




ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

ALISON COUNTRY: Ireland (with global outreach) STAKEHOLDERS: ALISON, training material providers and recently public employment agencies in the USA AREA: Education/Employability TYPE: Service AIM: Deliver certified vocational training to anyone (especially disadvantaged youth), anywhere at no cost. INTEGRATION: Born as an isolated initiative ALISON is becoming pervasive and it is actually starting to be integrated by public players in the employment sector INNOVATION POTENTIAL: Disruptive ICT ENABLING ROLE: Massive Online Open Course

A closer look: E&T

A closer look: E&T




ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID




ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Apps for Good

COUNTRY: UK STAKEHOLDERS: Open source technology movement (leading through volunteers), School and learning Centres (Intermediaries), 10-18 years old students especially from low income families (beneficiaries) AREA: Education /employability TYPE: Service

AIM: To have students develop mobile and web apps for social change, by offering leading

edge technical skills, to enable them to move on into education and employment, to transform main stream education. INTEGRATION: Third sector /public schools/ private sector INNOVATION POTENTIAL: Radical ICT ENABLING ROLE: to enable youth to technology creators and not only savvy users.

A closer look: E&T

A closer look: Employability & Employment




ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive

Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Jobcenter Plus

JeunESS

Samasource

Slivers of Time

IBSETBO

Task Squad

YEAH





ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive

Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Jobcenter Plus

JeunESS

Samasource

Slivers of Time

IBSETBO

Task Squad

YEAH

SAMASOURCE COUNTRY: USA STAKEHOLDERS: SAMASOURCE, Community-based organisations in different countries AREA: EMPLOYMENT TYPE: SYSTEM AIM: To outsource small tasks of a large project to many people over the Internet, especially by women and youth living in poverty who otherwise have no access to formal employment.

INTEGRATION: Private sector (social enterprise) partnering with local organizations liaising with target “micro”workers. INNOVATION POTENTIAL: Radical ICT ENABLING ROLE: The proprietary Microwork ICT platform enables the work to be portioned, outsourced through the Internet and reintegrated for delivery





ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive

Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Jobcenter Plus

JeunESS

Samasource

Slivers of Time

IBSETBO

Task Squad

YEAH




ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive

Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Jobcenter Plus

JeunESS

Samasource

Slivers of Time

IBSETBO

Task Squad

YEAH

IBSETSBO

COUNTRY: UK STAKEHOLDERS: City of London and adjoining boroughs and Meganexus Ltd, local Employment and Training Brokerage (ETB) agencies AREA: Employment TYPE: Service AIM: An internet based service for employment and training brokerage organisations to help hard-to-reach groups enter the job market INTEGRATION: Partnership pushed by the city of London to engage private sector stakeholders (employment brokerage agencies) in a cohesive effort to support job placement INNOVATION POTENTIAL: Disruptive ICT ENABLING ROLE: Web-platform for auditing, tracking and networking to match job opportunities with job seekers, enabling the engagement of traditionally hard to reach groups by empowering them to enrol in an employment support programme, update their own records, build their CVs, search for local work and education opportunities, and communicate with partner organisations for support.





ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive

Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Jobcenter Plus

JeunESS

Samasource

Slivers of Time

IBSETBO

Task Squad

YEAH

MoMo

KIMPALE

At Risk

Shadow World Flabs

Timely information for citizens

Fosternets

Be my eyes

Cybermentors

A closer look: Child Care & Social Care




ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive

Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Jobcenter Plus

JeunESS

Samasource

Slivers of Time

IBSETBO

Task Squad

YEAH

MoMo

KIMPALE

At Risk

Shadow World Flabs


Fosternets

Be my eyes

Cybermentors

The Joint Strategy

DSDW

ServiCon

CBSS

Social Counters

EMSS

MSISS

Single Stop USA

A closer look: Social Assistance




ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive

Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Jobcenter Plus

JeunESS

Samasource

Slivers of Time

IBSETBO

Task Squad

YEAH

MoMo

KIMPALE

At Risk

Shadow World Flabs


Fosternets

Be my eyes

Cybermentors

The Joint Strategy

DSDW

ServiCon

CBSS

Social Counters

EMSS

MSISS

Single Stop USA


Strategy for Digital Welfare (DSDW) COUNTRY: Denmark STAKEHOLDERS: Danish National Government, Danish Regions, Local Government Denmark AREA: SOCIAL ASSISTANCE TYPE: POLICY AIM: The Danish Strategy for Digital Welfare is a national policy framework that aims to modernise and rethink public service production, to ensure a more efficient and effective provision of public sector services by accelerating the take up of ICT in frontline public service delivery, focussing on healthcare cares for the elderly, social services and education. INTEGRATION: Intra- and Inter-governmental integration is proposed to gain in efficiency and better serve citizens INNOVATION POTENTIAL: Disruptive. ICT ENABLING ROLE: The strategy fosters both digital solutions as a means to increase service capacity and value for money through greater efficiency, cooperation, and knowledge sharing, and as enablers for communities, families and individuals to contribute to the generation of societal wellbeing.




ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive

Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Jobcenter Plus

JeunESS

Samasource

Slivers of Time

IBSETBO

Task Squad

YEAH

MoMo

KIMPALE

At Risk

Shadow World Flabs


Fosternets

Be my eyes

Cybermentors

The Joint Strategy

DSDW

ServiCon

CBSS

Social Counters

EMSS

MSISS

Single Stop USA





ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive

Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Jobcenter Plus

JeunESS

Samasource

Slivers of Time

IBSETBO

Task Squad

YEAH

MoMo

KIMPALE

At Risk

Shadow World Flabs


Fosternets

Be my eyes

Cybermentors

The Joint Strategy

DSDW

ServiCon

CBSS

Social Counters

EMSS

MSISS

Single Stop USA


Single Stop USA

COUNTRY: USA STAKEHOLDERS: Robin Hood Foundation (Funding), Single Stop USA (Leading) AREA: Social Assistance TYPE: Service AIM: Facilitate citizens access to social benefits they are eligible for INTEGRATION: Social services and social security integration based on the one-stop shop model (physical and online) INNOVATION POTENTIAL: Radical ICT ENABLING ROLE: Client-facing online platform allow people self-screen eligibility for social benefits (like Medicaid, food stamps, student financial aid).




ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive

Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Jobcenter Plus

JeunESS

Samasource

Slivers of Time

IBSETBO

Task Squad

YEAH

MoMo

KIMPALE

At Risk

Shadow World Flabs


Fosternets

Be my eyes

Cybermentors

The Joint Strategy

DSDW

ServiCon

CBSS

Social Counters

EMSS

MSISS

Single Stop USA





ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive

Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Jobcenter Plus

JeunESS

Samasource

Slivers of Time

IBSETBO

Task Squad

YEAH

MoMo

KIMPALE

At Risk

Shadow World Flabs


Fosternets

Be my eyes

Cybermentors

The Joint Strategy

DSDW

ServiCon

CBSS

Social Counters

EMSS

MSISS

Single Stop USA


SOCIAL COUNTERS COUNTRY: Italy STAKEHOLDERS: Bologna City Council, later scaled up at regional level (Emilia Romagna) AREA: SOCIAL ASSISTANCE TYPE: Service AIM: to create alignment and collaboration within and between separate services and professions to better serve beneficiaries with multiple disadvantages and complex needs. INTEGRATION: Intra- and Inter-governmental integration is proposed to address citizens' needs in a holistic way. INNOVATION POTENTIAL: Sustained/organizational. ICT ENABLING ROLE: ICT enables the management of individual cases across social service departments, through management officers, case owners as well as medical staff responsible for the health condition evaluation.




ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive

Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Jobcenter Plus

JeunESS

Samasource

Slivers of Time

IBSETBO

Task Squad

YEAH

MoMo

KIMPALE

At Risk

Shadow World Flabs


Fosternets

Be my eyes

Cybermentors

The Joint Strategy

DSDW

ServiCon

CBSS

Social Counters

EMSS

MSISS

BOM

Choices & Voices

MyVocab

BAC

MLeben

The Site

BTS

CHAIN

Savvy

GiovaniSì

Single Stop USA

A closer look: Social Inclusion




ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive

Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Jobcenter Plus

JeunESS

Samasource

Slivers of Time

IBSETBO

Task Squad

YEAH

MoMo

KIMPALE

At Risk

Shadow World Flabs


Fosternets

Be my eyes

Cybermentors

The Joint Strategy

DSDW

ServiCon

CBSS

Social Counters

EMSS

MSISS

BOM

Choices & Voices

MyVocab

BAC

MLeben

The Site

BTS

CHAIN

Savvy BrainAge

Taiwan Telecare

TDP

WDS

Kaiser Permanente Advanced Telecare

West Lothian

ACTION

PaPeRo WAD w SMS

TELBIL

ISISEMD

GiovaniSì

Single Stop USA

A closer look: Independent Living




ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive

Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Jobcenter Plus

JeunESS

Samasource

Slivers of Time

IBSETBO

Task Squad

YEAH

MoMo

KIMPALE

At Risk

Shadow World Flabs


Fosternets

Be my eyes

Cybermentors

The Joint Strategy

DSDW

ServiCon

CBSS

Social Counters

EMSS

MSISS

BOM

Choices & Voices

MyVocab

BAC

MLeben

The Site

BTS

CHAIN

Savvy BrainAge

Taiwan Telecare

TDP

WDS


West Lothian

ACTION

PaPeRo WAD w SMS

TELBIL

ISISEMD

GiovaniSì

Single Stop USA

ACTION

COUNTRY: Sweden STAKEHOLDERS: ACTION Caring AB (University College of Borås, private individual owners), Borås municipality, EVRY Healthcare Solutions AB, informal carers and care recipients AREA: Long-term care, independent living TYPE: Service AIM: To support independent living of older people in particular via supporting their informal/family carers INTEGRATION: Pervasive (The municipality /formal carers support informal carers in providing better long-term care for older people in their home environment.) INNOVATION POTENTIAL: Radical ICT ENABLING ROLE: An online platform offers multimedia e-learning materials about how to do LTC at home as well as makes direct video-contacts with care professionals possible

A closer look: Independent Living




ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive

Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Jobcenter Plus

JeunESS

Samasource

Slivers of Time

IBSETBO

Task Squad

YEAH

MoMo

KIMPALE

At Risk

Shadow World Flabs


Fosternets

Be my eyes

Cybermentors

The Joint Strategy

DSDW

ServiCon

CBSS

Social Counters

EMSS

MSISS

BOM

Choices & Voices

MyVocab

BAC

MLeben

The Site

BTS

CHAIN

Savvy BrainAge

Taiwan Telecare

TDP

WDS


West Lothian

ACTION

PaPeRo WAD w SMS

TELBIL

ISISEMD

GiovaniSì

Single Stop USA

Te Whiringa Ora Telegerontology

eCare Bologna

PRISMA

Commonwell

Nexes

PACE

Torbay Care Truts

A closer look: Integrated Care




ICT-E

NABLED

IN

NO

VATIO

N P

OTEN

TIA

L



Intra-gov

Inter-gov

Inter-sect

Isolated

Pervasive

Alison

Aurora

Apps for Good

Boot

iTEC

NotSchool

FreaqOut!

MdE

NetAcademy

EmYouth

Youth Reach

HSH@NetwOrk

DIMENSAAI


W2ID

Jobcenter Plus

JeunESS

Samasource

Slivers of Time

IBSETBO

Task Squad

YEAH

MoMo

KIMPALE

At Risk

Shadow World Flabs


Fosternets

Be my eyes

Cybermentors

The Joint Strategy

DSDW

ServiCon

CBSS

Social Counters

EMSS

MSISS

BOM

Choices & Voices

MyVocab

BAC

MLeben

The Site

BTS

CHAIN

Savvy BrainAge

Taiwan Telecare

TDP

WDS


West Lothian

ACTION

PaPeRo WAD w SMS

TELBIL

ISISEMD

GiovaniSì

Single Stop USA

Te Whiringa Ora Telegerontology

eCare Bologna

PRISMA

Commonwell

Nexes

PACE

Torbay Care Truts

eCare Bologna COUNTRY: Italy STAKEHOLDERS: CUP 2000 (eHealth, call centre), Emilia-Romagna Region's governance, Universities, Pharmaceutical associations AREA: Integrated care (and independent living) TYPE: Service AIM: A regional tele-assistance initiative to connect various actors – public, voluntary and private – to deliver co-ordinated ICT-supported health- and social care services to older people. INTEGRATION: Inter-sectorial INNOVATION POTENTIAL: Sustained/organizational. ICT ENABLING ROLE: An electronic health record (stored in the call-centre) that also contains basic contact information is completed by an interoperable software platform that allows information sharing and data transfer between different services involve.

A closer look: Integrated Care

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the iesi knowledge map 2014 a dynamic view - jrc -...

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