the hr resource journey: knowing where to find hr answers when you don’t know where to turn
TRANSCRIPT
The HR Resource Journey:
Knowing Where to Find HR Answers When You Don’t Know Where to Turn
How many HR-related questions do you receive in a given day?
How many HR-related questions do you receive in a given day?
Probably dozens!
FMLA Overtime Paid Sick Leave
How many HR-related questions do you receive in a given day?
Or more!
FMLA
Executive Board Report
Overtime Paid Sick Leave
Employee Engagement
Training & Development
How many do you immediately
know the answer to?
How many do you really have
time to answer?
How many leave you scratching your head wondering where to
turn for quick, reliable information that you can
trust?
?If you’re like many HR pros,
just one of these questions can:
If you’re like many HR pros,
just one of these questions can:
Ruin your day
If you’re like many HR pros,
just one of these questions can:
Hinder your productivity and distract you from focusing on
larger HR initiatives
Ruin your day
If you’re like many HR pros,
just one of these questions can:
Hinder your productivity and distract you from focusing on
larger HR initiatives
Ruin your day
Leave you worried about potential risk to your
organization…or yourself!
Hi! I'm an HR
professional.
Meet Chris.
He's like many of the HR pros we often speak to
on a daily basis.
Chris has a number of years as a seasoned
HR pro.
BUT, as you know…HR trends,
regulations and laws are constantly
changing
AND vary by state and
municipality!
Regardless of how experienced you are,
knowing the “right” answer can be challenging.
One day at work the CHRO calls
Chris:
CHRO
We need to create a
training session for managers
on FMLA!
Here’s the journey that Chris takes in an attempt to
address this request…
“I’ve done this before!
I did a training session a few years
ago."
But, then Chris remembers seeing some frightening headlines not that long
ago…
Frightening Headline #1
Frightening Headline #2Frightening Headline #1
Frightening Headline #2Frightening Headline #1
Frightening Headline #3
Too much has changed!
That old training program won’t cut
it.
Chris can’t help but wonder…
What’s the consequence of using incorrect information?
What’s the cost of time spent
sourcing & validating
information?
How do I determine what’s the best information?
How do I reconcile
conflicting information?
How will I possibly get all of the rest of
my work done?
Just then Chris gets interrupted…
A hiring manager needs assistance sourcing a new
qualified candidate.
An employee wants to file a harassment complaint.
It's also time to meet with the Employee Activity committee…
Back to FMLA training!
I’ll search for resources online!
FMLA
2.6 million results
FMLA FMLA changes
470,000results
FMLA FMLA training
472,000results
iThere’s a lot of
conflicting information –
it’s hard to know what’s
There’s a lot of conflicting
information – it’s hard to know
what’s
Valid
There’s a lot of conflicting
information – it’s hard to know
what’s
Reliable
Valid
There’s a lot of conflicting
information – it’s hard to know
what’s
Reliable
Valid
Up-to-date
There’s a lot of conflicting
information – it’s hard to know
what’s
Reliable
Valid
Up-to-date
Accurate
It’s all so overwhelming!
!!
Just then Chris gets interrupted
again!
The M&A committee wants to meet to discuss an impending
acquisition.
A new staff member needs to be onboarded.
ACA reporting deadline coming up
Chris is part of a multi-state organization, with teammates in other
offices.
So he decides to reach out to them.
They’re sympathetic, but too busy with their own HR-related fires, and too uncertain of the current state of FMLA regulations to
provide much help.
“I’m sorry!” “FMLA isn’t my wheelhouse.”
“Wish we could help!”
Online forums
Chris decides to go back online and narrow his search by checking
out some online forums.
Online forums
Ask an HR Pro
Has anyone created any FMLA-related training programs? New
Online forums
Ask an HR Pro
Has anyone created any FMLA-related training programs?
Online forums
Ask an HR Pro
The only responses are from vendors trying to sell their
services.
Last response by HR Answers app, Legal Eagle, Yassa Knowthat at 13:21
Just then Chris gets another
interruption…
Wouldn’t you know? A manager is calling with an
FMLA-related question!
The VP of operations is concerned about skyrocketing overtime and wants to talk about ways to better
control.
The CEO wants an analysis of current HR staffing and how costs could be cut by 25%.
Back to FMLA training!
SHRM
Chris then decides to turn to a reputable HR industry source of
information.
NHRA
HCI
????
?
Where to start?
+ 1 hour
Is this still relevant?
1 hour later
??
??
?????
?
Maybe the government websites could shed some light on the
issue…National Labor Relations Bureau (NLRB)
Bureau of Labor StatisticsOffice of Personnel Management
But this is all in legalese
terms! I don’t understand
what it means.
Just then Chris gets interrupted yet
again…
The EEO-1 report needs to be filed.
The call center manager needs to terminate an employee and
has some questions.
The employee handbook needs to be updated, with
several state variations to be considered.
There’s just NO WAY this training is going to get done
if I have to do this by myself!
$Maybe an
outside consultant
could help…
…but which consulting
group?
Large or small?
…but which consulting
group?
Industry experience?
Large or small?
…but which consulting
group?
Industry experience?
Large or small?
What will the costs be?
No matter what approach Chris takes, some legal review will be required…
This may help to reduce risk,
but…
This may help to reduce risk,
but…
What about the costs?
This may help to reduce risk,
but…
Will the resulting training be engaging?
So many options.
So many places to turn.
?All with no clear answer!
Options range from low-cost and high time investment AND RISK!…
Past Experienc
e
SHRM
Gov´t Website
s
Co-Workers
Cos
t
Time & RiskLow High
Low
Hig
h
GoogleNetworks Online
Forums
To HIGH COST and lower risk potential.
Attorneys
External Consultant
s
Cos
t
Time & RiskLow High
Low
Hig
h
What if Chris could take the hassle out of his research?
With Chris can take the time, uncertainty – and
even cost – out of searching for HR answers and reliable
information.
Whether developing a training program…
http://www.xperthr.com
Employee Handbooks #3
Employee Handbooks #2
Employee Handbooks #1
Updating an employee handbook…
Creating new or revising existing policies…
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Or researching a specific HR issue…
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XpertHR is your go-to solution for taking the…
Headache
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Compliance concerns
…out of your day…
Headache
Time
Compliance concerns
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Executive Succession Planning
Leadership Development
Employee Engagement
Revising Compensation & Incentive Plans
Conducting a Brand Audit
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