the future trends disrupting marketing and consumer behavior

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Updated disruptions deck for the #AMAAnnual event in New Orleans. Trends changing the future of marketing and your jobs.

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Page 1: The Future Trends Disrupting Marketing and Consumer Behavior
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Kyle Lacy
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151 Slides45 Minutes

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@JKROHRS@EXACTTARGET

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93% of U.S. online consumers are email subscribers, and receive at least one permission-based email each day.

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66% of U.S. consumers have made a purchase as a result of an offer received by email.

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75% of social media users say email is the best way for companies to communicate.

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77% of U.S. Consumers prefer to receive permission-based promotional offers via email.

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49% of consumers want a seamless shopping experience across all channels.

Accenture

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48% of all emails sent are now opened and read on a mobile device.

Return Path

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63% of US consumers say they delete emails immediately if they are not optimized for mobile.

Return Path

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1 in 3 consumers use their mobile phone to research products in-store.

Cisco Internet Business Group

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41% of consumers buy more from retailers who send personalized emails based on past buying behaviors.

Return Path

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85% of consumers know that websites track their online behavior, but understand that tracking enables companies to present offers and content that match their interests.

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When you start to farm and notHUNT for new customers.

You’ll harvest them for life.

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Your marketing should be tailored first and foremost to your current customers and employees.

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