the future of work and collaborative innovation networks 1/2/2005 peter gloor [email protected]
TRANSCRIPT
NetCreators `
Research in Information Worker Productivity (Tom Davenport)
• Telephone interviews with 21 managers of information and knowledge in companies and (2) government agencies
• Web-based survey of 504 US information and technology users, with 439 qualified respondents (weekly users of e-mail at work)
• The average user:– Spent 3 hours and 14 minutes a day using technologies to process work-related
information—just over 40% of an 8-hour work day – Devoted 1.58 hours/day to e-mail (49% of the information processing [IP] time, and
20% of an 8 hour day) – Spent 47 minutes, or 24% of IP time on
telephone and voice mail– Received 44 e-mails daily (4 people
received 500 a day)– Sent 17 e-mails daily– Had more than 3 e-mail accounts– Received 16 instant or text messages a day
(for respondents using this technology)– Received 18 calls, places 15 calls, gets
7.6 voice mail messages– Participated in 2.75 conference calls a week
(if any)
Email45%
IM/Text Messages5%
Voicemail19%
Conference Calls5%
Portal website8%
Shared Networks18%
Increase Efficiency and Innovation by 30-200%
TeCFlow Application Areas
Description Result1 Impact
Project Management
$6.5 million e-banking software project
Identification of major project failures
Savings of $1.3 million
Research and Development
$100 million+ e-business practice of a Big 5 consulting firm
Development of revolutionary new consulting offering
New sales of >$15 million
Sales Force Large client account development of a Big 5 management consulting practice
Discovery of unexpected leads and opportunities
Additional proposals for >$ 5.8 million
Re-organization (M&A)
Supply chain re-organization of Fortune 500 manufacturer
Creation of online marketplace
1st year saving > $30 million
1 “Post mortem” Analysis of Knowledge Flow using TeCFlow
Prototype Success Stories
TeCFlow/KFO offers Unique Benefits…for the organization
…for the individual
E-mail Find “knowledge experts”, “decision makers” and “innovation communities”
Discover links you were not aware of, people you should knowFilter out “spam”, show communication that matters to you
blog Discover relationships across processes, patterns of networking, monitor evolving relationships
“You are who links to you”Discover who is linked to me, and who is linked to them
Web search
Discover relationships between organizations and their virtual marketplace
Discover evolving relationships between Web sites of interest
BusinessProcess
KnowledgeFlow
OrganizationStructure
Data
People for Innovation
personal
community
high
high(m-m)
small(1-1)
COIN Members
Degree ofInteractivity
Degree ofSharing
Degree ofConnectivity
low
(1-m)
High-Performing Organizations operate as Collaborative Knowledge Networks
COINCollaborative
Innovation Network
Linux Creators
+
+
CINCollaborative Interest Network
Linux Users
Example:
CLNCollaborative Learning Network
Linux Maintainers
Shared InterestShared KnowledgeShared Vision+ +CollaborateCollaborate
COINCOIN
CLNCLNCINCIN
CLNCLN
CINCIN
COINCOIN
CLNCLN
COINCOIN CINCIN
COINCOIN
InnovateInnovate CommunicateCommunicate
The Helix of Open Innovation
COINCollaborative
Innovation Network
CLNCollaborative
Learning Network
CINCollaborative
Interest Network
Macro- & Micro AnalysisMacro: Group-level:
Core team
InnovatorGuru
provides the overall vision and
guidance“Salesman”
KnowledgeExpert
serves as the ultimate source of explicit
knowledge “Maven”
CollaboratorExpediter
coordinates and organizes tasks
CommunicatorAmbassador
links to external networks
“Connector” “Gatekeeper”Sender (+1)
Contributionindex
Contribution frequency
Receiver (-1)
Micro: Individual
TeCFlow analyzes e-mail patterns by creating movie maps
Movie Maps illuminate evolving business
relationships
individual activitiesin context
peaks in team activity
From:To:Title:Timestamp:Contents...e-Mail archives:
BlogsWeb SitesFiles
parsing
database (mySQL)
Structural queries
TeCFlow - Communications Cockpit
Webinar, 152 individuals, 606 messages
development of content
development of content
presentation/broadcast of content
presentation/broadcast of content
TeCFlow Analysis: Innovation
practice leaderCOIN leader
practice coordinator
1.VisualizeKnowledge Flow
2.Find CKNs
3.Redesign & Optimize
4.Monitor
personal
community
high
high(m-m)
small(1-1)
COINMembers
Degree ofInteractivity
Degree ofSharing
Degree ofConnectivity
low
(1-m)
CINCollaborative Interest Network
CLNCollaborative Learning Network
COINCollaborative
Innovation Network
creativeintelligence
swarmintelligence
transparency
consistency
code ofethics
ethicalconscience
knowledgesharing
trustrelationship
team
individual
innovation collaboration communication
organizationmeritocracy
Knowledge Flow Optimization(KFO)
Redesign & Optimize(1) Establish Swarm Intelligence – Give up central
control!(2) Fill the critical roles of innovator, communicator,
and collaborator!(3) Establish distributed trust!(4) Establish a common code of ethics!(5) Establish a small world structure of high
connectivity, interactivity, and knowledge sharing!(6) Set up a Collaborative Web Workplace!(7) Know when to change the organizational
structure!
KFO Application Areas• Research and Development/New Product
Development– Spot innovations
• Sales Force– Communication sales rep - customer
• Project Management– Knowledge flow in project
• Mergers & acquisitions– Link hubs of trust
Privacy is a primary concern
• Buy-in of study population crucial• Data collected will be handled in such a way that the
identity of individuals is protected– Replace names by identifiers – Results only reported in anonymous form
• Proper measures to safeguard data– Only anonymized data goes outside of company– Content is encrypted
• Open & honest communication with users– Share results with study population
Swarm Creativity
Competitive Advantages through Collaborative Innovation Networks
©1/28/2004 Peter A. Gloor [email protected], http://www.ickn.org/book/COINs.html
1. COIN Benefits 2
2. Swarm Creativity 2
3. DNA of COINs 4
4. Ethical Codes in Small Worlds 5
5. Real Life Examples 6
6. Communication Technologies for COINs 6
7. Collaborative Knowledge Networks (CKN) 8
8. Temporal Communication Flow Analysis (TeCFlow)
9
9. Knowledge Flow Optimization (KFO) 10
Contents
2 Distinguished Speakers
• Tom Malone: The Future of Work
• Tom Allen: Design for Interaction
• Guest Speakers:– Christoph Von Arb, Pascal Marmier,
SHARE– Stefano Mazzocchi, Apache– Bill Ives, My Blog– Adriaan Jooste, Deloitte– Robert Whyte, World Bank
TeCFlow/KFO Analysis of
• SHARE
• IBM Research Cambridge
• D-Telekom
• Questico
• Materna