the future of mobile banking

THE FUTURE OF MOBILE BANKINGApril 2016

THE EVOLUTION OF MOBILE BANKING

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SMS SMS & mobile Mobile banking apps Wearables

EARLY 2000S 2010 ONWARDS THE FUTURE & BEYONDEARLY 90S

Early mobile banking offered via SMS

Introduction of smartphones supports the use of mobile web

Rapid growth of mobile banking apps

Banking services to move beyond mobiles to wearables

THE WORLD YOUR CUSTOMERS LIVE IN

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15.8%

TRADITIONAL ONLY

29.4%

DIGITAL & TRADITIONAL

12%

DIGITAL (WEBSITE & APP) ONLY

15.8%

WEBSITE ONLY

5.8%

MOBILE OR TABLET ONLY

21.2%

NO CHANNEL

Source: Roy Morgan Single Source, Jan 2012–Jun 2015; 6 months average sample n = 24,914; Australians 14+ with a Banking & Finance Product.


4Source: Roy Morgan Single Source, Jan 2012–Jun 2015; 6 months average sample n = 24,914; Australians 14+ with a Banking & Finance Product.

33%In June 2015, 33% of Australians conducted internet banking using a mobile phone or tablet (app)

1.1 millionAn estimated 1.1 million (5.8% of) Australians use only their mobile phone or tablet to conduct banking activities


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Source: 1 Visa-RFi Australian Payment Survey, February 20152 Bain / Research Now NPS Surveys 2015

3x

Over50%

In three years, the number of Australians doing “mobile-only banking” has tripled.1

of people globally would miss their mobile phone more than their wallet2

WHY MOBILE BANKING AND PAYMENTS?

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People want to do their banking at a time and place that is convenient to them.

Customers who do their banking via a mobile device:

Hold the most products with their Main Financial Institution (MFI)

Are the most likely to approach their MFI for new products

Have longer home loan tenures

Are more satisfied

Are better advocates for their bank

Are less likely to switch banks

Source: Visa-RFi Australian Payment Report, June 2015

INTRODUCING DIGITAL WALLETS

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Australia is ready to make the move to digital wallets

Source: 1 VisaNet data, July 20152 RFi Australian Digital Banking Program September 2015 Survey

Mobile payments are becoming more mainstream and the

introduction of “The Pays” will only make this transition quicker.

of face-to-face payments in Australia are contactless1

of Australians own a smartphone2

65%

73%

WHO ARE “THE PAYS” & WHAT DO THEY DO?

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Apple Pay

Australian launch

November 2015(AMEX only)

Android Pay

Australian launch

First half of 2016

Samsung Pay

Australian launch

First half of 2016

(AMEX only)

The Pays all offer payment facilities via a digital wallet accessed on a smartphone.

Android Pay & Samsung Pay will offer both a stand-alone wallet and the ability to

provision within your banking app.

Apple Pay will only offer a stand-alone wallet.

These digital wallets are the first step towards fully integrated wallets

(incorporating travel cards, driver licences, loyalty cards, Medicare cards etc).

CUSCAL’S MOBILE BANKING SOLUTIONS

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You can integrate our white-label mobile banking app into your own banking system and add your own brand OR you can access many of our features via API

MOBILE APP FEATURES

Payments & transfers

Transfer between accounts

Pay Anyone & BPAY

Pay Anyone & BPAY (add new)

Tap & Pay (for Android)

Accounts

Show / Hide /Quick balance

Reorder accounts

Show / hide accounts

Registration

Fingerprint logon

Passcode / PIN sign in

Change Passcode / PIN

Deregister devices

Self-service

Feedback form

Branch / ATM locator

Contact us

Transactions

View account balances

View transaction history

View running balance

Value added services

Report lost / stolen card

Change card PIN

View product information

Apple Watch

We will be connecting our clients’ cardholders to Android Pay from Day 1

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FOR MORE INFORMATION CONTACT CUSCAL CALLDIRECT ON 1300 650 501