Think of a CUSTOMERCUSTOMER

The FOCUSFOCUS for how different people may prefer to

• Be approached

• Gain information

• Make decisions

Why is FOCUSFOCUS important?

• The need to tune in

• The what and the how

• The current context

The three stages of FLEXFLEX

IdentifyIdentify

Tune InTune In

AdjustAdjust

Module One OBJECTIVES

• Describe your own psychological type preferences in terms of the Myers Briggs Type Indicator framework.

• Identify ways your type prefers to interact.

• Recognize behavior cues from each type preference.

Everyday Communication

TALKTALK

THINKTHINK

• Go back over fatual details and information• Consiuder the alternatives or future issues• Analyze the logical choices of a problem• Ponder...whether it fits personal values...does it feel right?

• Talk about factual information• Look for ideas, connections, future gals• Try to explain things logically• Ask questions that indicate personal interest and connection

Everyday Communication

• At Meetings

• Reflecting on the Meeting

1

2

Everyday Communication

• All do all

• Difference = order and emphasis

• Personality preference

What type isn’t

• Doesn’t explain everything• Doesn’t tell if on is sick or healthy• Addresses preferences• Adults use all the preferences• Type is dynamic• Type is general• Type explains much behavior we might have

thought was random or did not understand

Module Two OBJECTIVESOBJECTIVES• Identify the behavior cues of

the individual’s type mode.• Explain how others prefer to

receive communication in a professional setting.

• Discuss and begin to practice alternative ways of communicating with people of different type preferences.

Module Three OBJECTIVESOBJECTIVES

• “FLEX” your communication to match another individual’s type mode.

• Explain how your own type preferences might effect what you say and do in an interaction.