the first impression - business etiquette
Upload: we-learn-a-continuous-learning-forum-from-welingkars-distance-learning-program
Post on 18-Dec-2014
159 views
DESCRIPTION
A person forms an impression about another within 10 seconds of meeting, non-verbal perception such as behaviour and appearance plays a huge role in your first impression. For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/DistanceLearningSldShr Join us on Facebook: http://www.facebook.com/welearnindia Follow us on Twitter: https://twitter.com/WeLearnIndia Read our latest blog at: http://welearnindia.wordpress.com Subscribe to our Slideshare Channel: http://www.slideshare.net/welingkarDLPTRANSCRIPT
Welingkar’s Distance Learning Division
CHAPTER-02THE FIRST IMPRESSION
We Learn – A Continuous Learning Forum
Welingkar’s Distance Learning Division
THE FIRST IMPRESSIONMost persons decide on another by their first impression of the person. The rest of the time is
spent in ratifying that impression.
An impression on another is made for the most part within 10 seconds of meeting Dr. Albert Mehrabian, Professor of Psychology at the University of California says in his book “ Silent Messages” that it is by the three Vs – Visual, Vocal and Verbal that individuals are perceived by others and it is in the following proportions:
Visual how you look 55%Vocal how you sound 38%Verbal what you say 7%
Words only account for 7% of an initial impression. Vocal quality accounts for about 38%. 55% of the first impression is based on non-verbal perceptions of behaviour and appearance.
As a business executive; it is imperative that the impression that you create is good.
Your image is the perception others have of you. And you can control your image and the way you are perceived to be. Looking successful breeds further success.z
We Learn – A Continuous Learning Forum