The top quartile of engaged employees outperformed the bottom quartile by:

Gallup 2013 State of Global Workplace Report

Gallup 2013 State of Global Workplace Report

as a result of high absenteeism, turnover, workplace accidents, quality issues and increased healthcare costs.

Active Disengagement Costs

B I L L I O N$450$450$450$450$450$450$450$450$450$450$450$450$450$450$450$450$450

B I L L I O N

DISENGAGED EMPLOYEES

COST MONEY

$550$550$550$550$550$550$550$550$550$550$550$550$550$550$550$550$550to

A L O N Eper year in the

OF EMPLOYEESWORLDWIDE SAYTHEY ARE ENGAGEDIN THEIR WORK

ONLY

13%13%13%13%13%13%13%13%13%13%13%13%13%13%13%13%

Gallup 2014 State of Global Workplace Report

Gallup 2013 State of Global Workplace Report

HIGH EMPLOYEE ENGAGEMENT RESULTS IN POSITIVE BUSINESS OUTCOMES:

• Less turnover (25% lower in high-turnover organizations, 65% lower in low-turnover organizations)

• Less absenteeism (37%)

• Fewer safety incidents (48%)

• Fewer quality defects (41%)

TYPES OF EMPLOYEES

E N G A G E D PERFORMANCE

ENGAGED EMPLOYEES:passionate and connected to the company. They help move the company forward.

NONENGAGEDEMPLOYEES:put in the time, but not the effort or energy.

ACTIVELY DISENGAGED EMPLOYEES:act out unhappiness at work, undermining engaged colleagues’ efforts.

Gallup 2013 State of Global Workplace Report

Employee Engagement

MATTERSW H Y

CUSTOMERRATINGS

ON10%10%10%

PROFITABILITYIN22%22%22%

PRODUCTIVITYIN21%21%21%