the big do coaching workshop
TRANSCRIPT
Coaching teams through change
@rachelcdavies
COACHING TEAMS THROUGH CHANGE
Rachel Davies
@rachelcdavies @unrulyco
WE ARE
• HIGH GROWTH TECH COMPANY, #1 IN EUROPE
• FOUNDED 2006
• 200 STAFF, 14 OFFICES WORLD WIDE
• RUN OVER 3,500 CAMPAIGNS FOR 60% OF THE INTERBRAND 100
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OUR MISSION: TO DELIVER THE MOST
AWESOME SOCIAL VIDEO CAMPAIGNS ON THE
PLANET!
Hey guys, I just heard about TDD at The Big DO! It’s so
cool!
WTF? How come Geoff took time
off for a conference? We’re busy!
Take #1 NOPE WE’RE BUSY!
Hey guys, I just heard about TDD at The Big DO! It’s so
cool!
Wow Geoff is so brilliant. Let’s get
started right away!!!
BUT ARE WE READY FOR YAY?
How do I do that?
Are we allowed to do that?
Do we have time? What if it goes wrong?
Not my idea.
Might be hard work.
MANY REASONS FOR RESISTING CHANGE
CREATE AN EMPATHY MAP
• Who is at the center?
• What will they think?
• What will they hear/see?
• What will they say about the change?
WHAT TO MEASURE?
• Are there any past trends you can use to justify your change?
• Brainstorm possible factors that you can measure
T = (C + R + I ) / S
T = Trust
C = Credibility
R = Reliability
I = Intimacy
S = Self-orientation Book: “The Trusted Advisor” by Maister, Green, & Galford
C TRUST EQUATION
Hey Emma, you’ve worked here for a few years. What are your thoughts on speeding up the
build?
Well, about 6 months ago, we got
started on build automation but
then management told us it wasn’t a priority. Want me to dig out our setup?
Take #4
Hi. I’m new to the Software Craft User Group? I’ve been trying to
use it at work but run into some
issues
Oh really? That sounds
interesting. Tell us more..
Take #3 SHOULDER TO CRY ON
Developer awareness of our company
EXAMPLE
Developers are busy
Developers lack confidence
Developer aspirations Open source approval process
Support from CTO
Meetups want speakers Too many meetups
Make a plan for how you will approach bringing ideas back from The Big DO to your team.
• What barriers might you face?
• What actions will you take to invest in your idea?
• How will you build interest and agreement?
MAKE YOUR PLAN
• “Agile Coaching” by Rachel Davies & Liz Sedley
• “Resistance as a Resource” by Dale Emeryhttp://dhemery.com/articles/resistance_as_a_resource/
• “The Trusted Advisor” by David Maister
• “Fearless Change” by Linda Rising & Mary Lynn Manns
• “Drive” by Daniel Pink
• “Competitive Engineering” by Tom Gilb
BOOKS