The 7 days at “x”

Revised May 12 2002

The 7 “Days” at “X”A Real POC

This is a real story with the name(s) changed to protect the innocent

Each step required only one or two technical people

The plan changed during the work - this is real life and you must allow for it

Planning for Problems Prevents Problems

Mission at “X”

Business Objectives: Reduce MTTR and Operations Staff

Focal Point Console with Ability to Zoom to Specific Systems Cross platform Scheduling

Improve Competitive Position Thru New Services Online Services Availability Impacting Competitive Position Detect Network Faults Early and in the context of the

Business/Enterprise SAP Rollout Quality Impacting Business

Manage SAP as a Whole Failed Audit

Need single Security Image Across MVS, Unix, NT

Mission at “X”

Business Objectives: Focal Point Console with Ability to Zoom to Specific

Systems – eliminate consolitis, improve MTTR Detect Network Faults Early and in the context of

the Enterprise – improve MTTR Manage SAP as a Whole – focus on mission critical

application as a process Single Security Image Across MVS, Unix, NT –

reduced admin, enhanced security Cross platform Scheduling – reduced admin/errors

Technical Deliverables Unicenter TNG 2d and 3d

Workstations Enterprise Management Event Focal

point console SSO Server on Unix Unicenter 1.1 and 1.5 on Unix Unicenter 2.x on NT Unicenter v1 on Novell Polycenter on VMS

DECUNIX

HPUNIX

SUNSolaris

UNIXSAP/R3

1

6

MVS

AIX

AutomationPoint

5

NT2D

NTSQL

NTAgent

NTSAP

OS/2

Novell Novell Novell

3

2

Polycenter

4

Hardware to manage4 Unix servers4 NT servers3 Novell LANsVMS systemsMVS SAP R2SAP R3 on Unix

Before We Start Verify kits received Verify correct media Scan (again) for key customer issues Check STARTRAK for fixes and test fixes Verify licenses are available

Wrong Unix release, no OS on main server, wrong media shipped, needed patches

Milestones and Process

Stepwise Implementation with Deliverables

Daily CA Internal Show and Tell Nightly Meetings to Adjust

Staffing/Plan

The 7 Step POC at “X”

Unix Focal Point Event Console NT Control + Event Novell LAN Integrator + Event Polycenter VMS Integration Cross Platform Scheduling with

Mainframe SAP/R3 Demo

Discover Customer Network

Connect to TCP/IP Network Needed Community Name for Router DNS Address Determine Subnets to Discover

DNS synch issues, bad WINS, no one knew community name, lab could not see network originally, IP address changed during project

1: UNIX Focal Point Event Console

DECUNIX

HPUNIX

SUNSolaris

AIX

Focal Point Console

Unix sysadmin would not give root acess

2: Add NT; Use NT As Console

NT

NT

NT

AIX2D

SQL

Wins and /etc/hosts did not match

3: Add Novell

Novell Novell

NT

Novell downlevel, needed to apply maintenance

4: Add Polycenter

DECVAX

NT

Trouble finding client contact with VAX access

5: Add MVS OPS/MVS + Cross Platform Scheduling

MVS AutomationPoint

NT

MVS change control process added delay

6: SAP/R3

NT

UNIX

SAP/R3

SAP guru needed resold on solution

7: Demo

1: Unix Focal Point Event Console 2: NT Control + Event 3: Novell LAN Integrator + Event 4: Polycenter Integrator 5: Cross Platform Scheduling with

Mainframe 6: SAP/R3 7: Demo

DECUNIX

HPUNIX

SUNSolaris

UNIXSAP/R3

1

6

MVS

AIX

AutomationPoint

5

NT2D

NTSQL

NTAgent

NTSAP

OS/2

Novell Novell Novell

3

2

Polycenter

4

The 7 “Days” at “X”A Real POC

Did steps as islands to extent possible Each step required only one or two technical

people The plan changed during the project - this is

real life and you must allow for it Build on success System integration testing – do not forget

and do not underestimate problem potential Client had changed the environment as we went

so day 1 and 2 stuff stopped working - twice