that is not my job
TRANSCRIPT
THAT IS NOT
MY JOB
#MPD4 @ROBIN2GO
ROBIN SMAIL UX RENEGADE
#HEWEB16 OCTOBER 2016
xander HamilSmail.
#MPD4 @ROBIN2GO
My name is RobinSmail.
#MPD4 @ROBIN2GO
Let’s talk salespeople.
“People would rather do business with a person they like and trust rather than someone they don’t, even if that that person is offering a better product at a lower price.”
Emotional Intelligence
— Daniel Kahneman, Nobel Prize winning Israeli-American psychologist
#MPD4 @ROBIN2GO
WHAT’S IN IT FOR ME THE WHY
25%
31%
37%
23% Lower Stress
Higher Sales
Higher Productivity
Greater Performance Ratings
Like a BOSS.
You are 60% more likely to get promoted in a year when you regularly help your co-workers.
— Michelle Gielan, Broadcasting Happiness
Alexander Hamilton
@ROBIN2GO
#MPD4 @ROBIN2GO
#MPD4 @ROBIN2GO
#team
#MPD4 @ROBIN2GO
SQUAD GOALS THE HOW
Set the example.1#MPD4 @ROBIN2GO
Demonstrating hard work and commitment
raises the bar for everyone around you.
#MPD4 @ROBIN2GO
Use your
strengths to help
the team.
2
#MPD4 @ROBIN2GO
#MPD4 @ROBIN2GO
Without your effort, focus, talent and growth, the team won’t accomplish its mission.
Share positive contagious energy.
#MPD4 @ROBIN2GO
3
#MPD4 @ROBIN2GO
Sharing positive energy infectiously enhances the mood, morale and performance of your team.
#MPD4 @ROBIN2GO
Negativity, however, is toxic.
Know and live the magic ratio.
#MPD4 @ROBIN2GO
4
#MPD4 @ROBIN2GO
High performing teams have 3:1 more positive than negative interactions. So praise more. Encourage more.
Recognize more. Smile more!
Put the team first.
#MPD4 @ROBIN2GO
5
#MPD4 @ROBIN2GO
Serving the team means monitoring our ego to make the team better — and our servant approach actually makes us better.
Build relationships.
#MPD4 @ROBIN2GO
6
#MPD4 @ROBIN2GO
Take the time to connect, communicate, and care to build strong bonds and relationships
with all your team members.
Trust and be trusted.
#MPD4 @ROBIN2GO
7
#MPD4 @ROBIN2GO
You can’t have a strong team without strong relationships. And you can’t have strong relationships without trust.
Trust is everything.
Hold them accountable.
#MPD4 @ROBIN2GO
8
#MPD4 @ROBIN2GO
Great teams push, challenge and stretch each other to be their best — but only if you’ve built trust and a
relationship. Tough love works when love comes first.
Be humble.#MPD4 @ROBIN2GO
9
#MPD4 @ROBIN2GO
Be open to your team members’ feedback and suggestions — and don’t let your
ego get in the way of your growth.
#MPD4 @ROBIN2GO
SUCCESS FOR ALL THE RESULT
ARE WE DONE YET?
#MPD4 @ROBIN2GO
#MPD4 @ROBIN2GO
#MPD4 @ROBIN2GO
Sources
★ Why Emotionally Intelligent People are More Successful, Fast Company
★ Nine Ways to be a Great Team Member
★ How to Be a Great Team Player: Maximizing your Contribution
★ Benefits of Being a Good Team Player at Work
★ broadcastinghappiness.com
★ Hamilton show clips from Broadway.com
★ zenworkplace.com
★ hamiltonbroadway.com
★ Brainstorming-with-beer credit to Karlyn Borysenko, Shelley Keith