TGMGroup.netCareCertificate.co.uk

TGMGroup.netConsultancy, WFD Projects, Technology Partner & blended learning 

CareCertificate.co.ukAssessments linked to evidence portfolio, bite-sized eLearning and free workbooks 

PeopleLMS.co.ukLearner & Event Management 

LogonToCare.org.ukeLearning Partnership

Improvi

ng lives

through

learning

TGMGroup.netCareCertificate.co.uk

Evidence competence and get ready for the

Care Certificate

TGMGroup.netCareCertificate.co.uk

CQC Strategy 2013-16New strategy coming soon…

We will change what we look at when we inspect so that we tackle the following five questions about services.

− Are they safe?

− Are they effective?

− Are they caring?

− Are they well led?

− Are they responsive to people’s needs?

TGMGroup.netCareCertificate.co.uk

CQC Future Operating ModelA fresh start for the regulation and inspection of adult social care Page 6

TGMGroup.netCareCertificate.co.uk

CQC: How we inspectWhat information does SOFI capture?

SOFIShort Observational Framework for Inspection

Inspectors observe the mood and engagement of people using services and the quality of staff interactions. They also make notes on other aspects of care practice during their observations.

http://www.cqc.org.uk/service-providers/registered-services/how-we-inspect/short-observational-framework-inspection

TGMGroup.netCareCertificate.co.uk

TGMGroup.netCareCertificate.co.uk

www.carecertificate.co.uk

TGMGroup.netCareCertificate.co.uk

Care Certificate standardswww.skillsforcare.org.uk/Standards/Care-Certificate

1. Understand Your Role * 2. Your Personal Development *3. Duty of Care 4. Equality and Diversity *5. Work in a Person Centred Way * 6. Communication *7. Privacy and Dignity 8. Fluids and Nutrition

9. Awareness of mental health, dementia and learning disability10. Safeguarding Adults *11. Safeguarding Children 12. Basic Life Support 13. Health and Safety *14. Handling Information *15. Infection Prevention and Control

“Care Certificate will be introduced in March 2015, replacing both the National Minimum Training Standards and the Common Induction Standards.”

TGMGroup.netCareCertificate.co.uk

Care Certificate Framework Assessor Documenthttp://www.skillsforcare.org.uk/Standards/Care-Certificate/Care-Certificate-Materials.aspx

the Care Certificate will provide clear evidence the support worker has been assessed against a specific set of standards and…

… has demonstrated they have the skills, knowledge and behaviours to ensure that they provide compassionate and high quality care and support.

TGMGroup.netCareCertificate.co.uk

Anyone can make their own paper certificate…

TGMGroup.netCareCertificate.co.uk

Care Certificate Framework Assessor Documenthttp://www.skillsforcare.org.uk/Standards/Care-Certificate/Care-Certificate-Materials.aspx

There is no requirement for assessors of the Care Certificate to hold any assessor qualification; the employer must be confident that the person with this responsibility is competent to assess.

The assessment of the Care Certificate should be as rigorous as the assessment of any formal qualification. The learner can’t be part skilled or have some knowledge and meet the Standards.

TGMGroup.netCareCertificate.co.uk

Care Certificate Framework Assessor Documenthttp://www.skillsforcare.org.uk/Standards/Care-Certificate/Care-Certificate-Materials.aspx

Evidence must be: • Valid – relevant to the standards for which competence is claimed • Authentic – produced by the learner • Current – sufficiently recent for assessors to be confident that the learner

still has that same level of skills or knowledge • Reliable - genuinely representative of the learner’s knowledge and skills • Sufficient – meets in full all the requirements of the standards

Evidence of performance prefixed with words such as demonstrate, take steps to, use or show must be undertaken in the workplace during the learners real work activity and observed by the assessor

TGMGroup.netCareCertificate.co.uk

Care Certificate Framework Assessor Documenthttp://www.skillsforcare.org.uk/Standards/Care-Certificate/Care-Certificate-Materials.aspx

Assessment evidence can include but is not restricted to:• Observation records • Oral or written answers to questions • Small project such as a poster presentation • Multiple choice questions • Record of simulated activity

Certificates of Attendance, attendance on study days or e-learning without assessment of what has been learnt is not evidence toward achievement of the Care Certificate.

TGMGroup.netCareCertificate.co.uk

Q&A on the Implementation of the Care Certificate for Health and Social Care Professionalshttp://www.skillsforcare.org.uk/Document-library/Standards/Care-Certificate/Question-and-Answers-Social%20Care%20Professionals.pdf

10. Will agency and bank staff need to undertake the Care Certificate?

Providers of health or social care have a legal duty to assess the training needs of all staff new to their organisation; this applies to agency, bank or directly recruited health and social care assistants.

TGMGroup.netCareCertificate.co.uk

Discuss the

assessment results during

supervision

Take an online

assessment

Add evidence

During real work duties

Continuousdevelopment

cycle

How do you evidence competence?

TGMGroup.netCareCertificate.co.uk

70:20:10 & Forgetting curve

Forgetting curve:http://en.wikipedia.org/wiki/Forgetting_curve

Hermann Ebbinghaus

If you only send people on the training course

they will forget!

TGMGroup.netCareCertificate.co.uk

Research…

70% Workplace experience

20% Feedback

10% Formal courses

70:20:10 model of learning & development

http://en.wikipedia.org/wiki/70/20/10_Model

“There’s no substitute for hands on learning”

Ella’s story, Imperial Care services

Evidence workplace learning and feedback.

Use supervision to facilitate learning, improve the quality

of service and evidence feedback.

TGMGroup.netCareCertificate.co.uk

CQC strategy 2013-16Page 18

If there is openness and honesty about things that go wrong, and a willingness to take responsibility for putting them right, we will not be heavy handed in our response.

TGMGroup.netCareCertificate.co.uk

Additional case studies & research

• Spectrum - reduce costs & disruption to people who use services• Care Concern - Person Centred Learning• Ella’s story• Bracknell Forest Council• Integrate Preston

• Making Time: Can we teach kindness?• 60 ways to learn something new