bye bye it - we’ll miss you

Matt hooper

Matthew Hooper@Vigilantguy

BYE BYE IT - we’ll miss you

Matt Hooper• 1987-1990 Jr. Verification Analyst Yellow Pages Company

• 1993-1997 Owner/Operator Family Owned Home Services Business

• 1994-2000 Helpdesk to VP IT of Global Ops

• 2000-2004 CTO Consultant to Fortune 500 Companies (Cisco, The Hartford Insurance, Tyco & more)

• 2004-2009 CTO/CMO to CEO ITSM, QA & Monitoring Firm(Mars, XL Global, Regions Bank, Citizens Bank & more)

• 2009-2011 CIO/CMO Hosting/ Tech Support Outsourcer

• 2011-2012 Startup Failure

• 2013 - TBD :)

IT

We will miss you!

“When a resource becomes essential to competition but inconsequential to strategy, the risks it creates become more important than the advantages it provides.” Nicholas Carr

Source: May,2003 Harvard Business Review

Typical CIO Mission Statement:“The mission of Information Technology is to provide strategic IT vision, leadership, and enterprise solutions to the staff so they can meet their goals, deliver results, and enhance the company’s position in the US and global markets..”

Dilbert’s Mission Statement:"We have committed to synergistically fashion high-quality products so that we may collaboratively provide access to inexpensive leadership skills in order to solve business problems"

source: Scott Adams Dilbert Mission Statement Generator

Reality stranger than fiction...

On a social media site, about the social media site IT people said:

“perhaps some posted guidelines on why posts may be deleted and what their shelf life will be”

“I'm all for some guidelines.”

“I thought we had some guidelines “

Show me the money...

2010 - Venture Financing for Cloud: $1.6B

2011 - Venture Financing for Cloud: $2.4B

Source: Venture Source April, 2012

“Gartner Says Worldwide Cloud Services Market to Surpass $109 Billion in 2012”

Source: http://www.gartner.com/it/page.jsp?id=2163616 9/18/2012

IT

Source: http://www.blog.ciklum.com/2012/08/exploring-ukrainian-it-and-software-development-outsourcing-industry/the-volume-of-provided-it-outsourcing-services-from-2003%E2%80%932011/

Enterprise Deployments Enterprise App Store

PMO Yes No Thanks

ITSM Yes Uhm.. No

CIO Yes Maybe

Field Service:■ Dexterra acquired by Antenna Software (2009)■ Sybase iAnywhere acquired by SAP (2010)■ Servigistics acquired by PTC (2012)■ Syclo acquired by SAP (2012)

Enterprise listening platforms and community platforms:■ Radian6 acquired by salesforce.com (2011)■ Overtone acquired by KANA Software (2011)■ Leverage Software acquired by Telligent (2011)■ Collective Intellect acquired by Oracle (2012)■ Cymfony acquired by Visible Technologies (2012)

Multichannel customer service solutions:■ RightNow acquired by Oracle (2012)■ Ciboodle acquired by KANA Software (2012)■ CDC Software and Consona merge to form Aptean (2012)

source: Forrester http://blogs.forrester.com/kate_leggett/12-11-24-market_consolidation_in_the_customer_service_space_a_slew_of_companies_that_no_longer_exist

R U ready 4 change?

The computer systems design and related services industry is among the economy’s largest and fastest sources of employment growth.

...growth catalyst... persistent evolution of technology... expand their market opportunities.

Source: US Dept of Labor http://www.doleta.gov/BRG/Indprof/IT_profile.cfm

Hope!

Opportunities today:Raising the bar of information management within the businessProviding security trainingData flow trainingBusiness intelligence

Opportunities of tomorrow:Total data mapping - customer centric correlationHolistic intent based data collection

MarTech

“By 2017 the CMO will Spend More on IT Than the CIO” Laura McLellan, VP of Marketing

Strategies Gartner

The Technology CMO

Her assertion is backed by survey data in which 90% of respondents said that the marketing department is either solely responsible or leads a cross-functional team that sets the strategy for technology purchasing decisions. Marketers have more and more say in the technology they use to do their jobs. Enough said.

Source: http://my.gartner.com/portal/server.pt?open=512&objID=202&mode=2&PageID=5553&resId=1871515&ref=Webin

Opportunity

• Revenue Driving Analytics

• Market Demographic

• Customer Centric Innovations

• Customer Experience Optimization

Security

“Technical solutions and compliance controls are important, but they cannot substitute for a knowledgeable, security-conscious user. That’s why enlisting end-user participation to help keep the network secure should be a key goal of information security planning.”Source: Motorola http://www.motorola.com/web/Business/Global_Services_New/Global%20Services%20for%20Government%20and%20Public%20Safety/_Documents/_staticFiles/Security%20Services%20White%20Paper.pdf

Opportunity

• Customer centric data mapping

• Business centric protection

pic source: http://www.tnooz.com/2012/10/18/how-to/getting-the-skinny-on-mobile-in-a-one-size-does-not-fit-all-world/

Mobile data traffic will reach the following milestones within the next five years.• Due to increased usage on smartphones, handsets will exceed 50 percent of mobile data traffic in 2014.• Monthly global mobile data traffic will surpass 10 exabytes in 2016.• Monthly mobile tablet traffic will surpass 1 exabyte per month in 2016.• Tablets will exceed 10 percent of global mobile data traffic in 2016.• China will exceed 10 percent of global mobile data traffic in 2016.

Opportunity

• Insight automation (Data visualization)

• Rich context: Geographic, social, relevance

• Video automation

Q&A

Conclusion

“I think it would be better not to die, don't you?”-Sonny

pic source: Courtesy Twentieth Century Fox

Matthew Hooper@Vigilantguy

Facebook/heyhoopLinkedin/matthewbhooper

WITH THANKS TO OUR SPONSOR bmc remedyforce

#TFT returns june 2013