#tft12: matthew hooper

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Bye Bye IT, we'll miss you! Savvy business is making IT unnecessary. IT is making itself irrelevant. Breaking down 5 trends over the past 3 years I will show why IT as we've known it will no longer exist, and I will share my thoughts on the 4 paths of IT professionals by examining the service supply chain. The 5 trends will be: 1) Cloud Computing 2) BYOD 3) Outsourcing 4) App Stores 5) Software Mergers and Acquisitions See Matthew's TFT speaker Pinterest board: http://pinterest.com/servicedesk/matthew-hooper/


  • 1. bye bye it- well miss you Matt hooper

2. BYE BYE IT- well miss you Matthew Hooper@Vigilantguy 3. Matt Hooper 1987-1990 Jr.Verication Analyst Yellow Pages Company 1993-1997 Owner/Operator Family Owned Home Services Business 1994-2000 Helpdesk to VP IT of Global Ops 2000-2004 CTO Consultant to Fortune 500 Companies(Cisco, The Hartford Insurance, Tyco & more) 2004-2009 CTO/CMO to CEO ITSM, QA & Monitoring Firm(Mars, XL Global, Regions Bank, Citizens Bank & more) 2009-2011 CIO/CMO Hosting/ Tech Support Outsourcer 2011-2012 Startup Failure 2013 - TBD :) 4. We will miss you!IT 5. When a resource becomes essential tocompetition but inconsequential tostrategy, the risks it creates become moreimportant than the advantages itprovides. Nicholas CarrSource: May,2003 Harvard Business Review 6. Typical CIO Mission Statement:The mission of Information Technology is to provide strategic IT vision, leadership,and enterprise solutions to the staff so they can meet their goals, deliver results,and enhance the companys position in the US and global markets..Dilberts Mission Statement:"We have committed to synergistically fashion high-quality products so that we maycollaboratively provide access to inexpensive leadership skills in order to solvebusiness problems"source: Scott Adams Dilbert Mission Statement Generator 7. Reality stranger than ction...On a social media site, about the social media site ITpeople said:perhaps some posted guidelines on why postsmay be deleted and what their shelf life will beIm all for some guidelines.I thought we had some guidelines 8. Show me the money...2010 - Venture Financing for Cloud: $1.6B2011 - Venture Financing for Cloud: $2.4B Source: Venture Source April, 2012Gartner Says Worldwide Cloud Services Market to Surpass $109Billion in 2012 Source: http://www.gartner.com/it/page.jsp?id=2163616 9/18/2012 9. IT 10. Source: http://www.blog.ciklum.com/2012/08/exploring-ukrainian-it-and-software-development-outsourcing-industry/the-volume-of-provided-it-outsourcing-services-from-2003%E2%80%932011/ 11. Enterprise Deployments Enterprise App StorePMOYesNo ThanksITSM Yes Uhm.. NoCIOYes Maybe 12. Field Service: Dexterra acquired by Antenna Software (2009) Sybase iAnywhere acquired by SAP (2010) Servigistics acquired by PTC (2012) Syclo acquired by SAP (2012)Enterprise listening platforms and community platforms: Radian6 acquired by salesforce.com (2011) Overtone acquired by KANA Software (2011) Leverage Software acquired by Telligent (2011) Collective Intellect acquired by Oracle (2012) Cymfony acquired by Visible Technologies (2012)Multichannel customer service solutions: RightNow acquired by Oracle (2012) Ciboodle acquired by KANA Software (2012) CDC Software and Consona merge to form Aptean (2012) source: Forrester http://blogs.forrester.com/kate_leggett/12-11-24- market_consolidation_in_the_customer_service_space_a_slew_of_companies_that_no_longer_exist 13. R U ready 4 change? 14. The computer systems design and related services industryis among the economys largest and fastest sources ofemployment growth....growth catalyst... persistent evolution of technology...expand their market opportunities. Source: US Dept of Labor http://www.doleta.gov/BRG/Indprof/IT_prole.cfm 15. Hope!Opportunities today:Raising the bar of information management withinthe businessProviding security trainingData flow trainingBusiness intelligenceOpportunities of tomorrow:Total data mapping - customer centric correlationHolistic intent based data collection 16. MarTech By 2017 the CMO will Spend More on IT Than the CIO Laura McLellan, VP of Marketing Strategies Gartner The Technology CMO 90% of respondents said thatHer assertion is backed by survey data in whichthe marketing department is either solely responsible orleads a cross-functional team that sets the strategy fortechnology purchasing decisions. Marketers have more and more say in thetechnology they use to do their jobs. Enough said.Source: http://my.gartner.com/portal/server.pt?open=512&objID=202&mode=2&PageID=5553&resId=1871515&ref=Webin 17. Opportunity Revenue Driving Analytics Market Demographic Customer Centric Innovations Customer Experience Optimization 18. SecurityTechnical solutions and compliance controlsare important, but they cannot substitute fora knowledgeable, security-conscious user.Thats why enlisting end-user participation tohelp keep the network secure should be akey goal of information security planning.Source: Motorola http://www.motorola.com/web/Business/Global_Services_New/Global%20Services%20for%20Government%20and%20Public%20Safety/_Documents/_staticFiles/Security%20Services%20White%20Paper.pdf 19. Opportunity Customer centric data mapping Business centric protection 20. pic source: http://www.tnooz.com/2012/10/18/how-to/getting-the-skinny-on-mobile-in-a-one-size-does-not-t-all-world/ 21. Mobile data traffic will reach the following milestones within the next five years. Due to increased usage on smartphones, handsets will exceed 50 percent of mobile data traffic in 2014. Monthly global mobile data traffic will surpass 10 exabytes in 2016. Monthly mobile tablet traffic will surpass 1 exabyte per month in 2016. Tablets will exceed 10 percent of global mobile data traffic in 2016. China will exceed 10 percent of global mobile data traffic in 2016. 22. Opportunity Insight automation (Data visualization) Rich context: Geographic, social, relevance Video automation 23. Q&A 24. Matthew Hooper@VigilantguyConclusionFacebook/heyhoop Linkedin/matthewbhooper I think it would be better not to die, dont you? -Sonny pic source: Courtesy Twentieth Century Fox 25. WITH THANKS TO OUR SPONSOR bmc remedyforce #TFT returns june 2013