Teresa L Jones-Logan

7319 Calle Cristobal # 144

San Diego, Ca 92126

(858) 405-8074

Email: Missjones9@gmail.com

Objective:

I am seeking a full-time position offering longterm growth and development within an established company. I am offering my

professional demeanor, outstanding team player spirit as well as being very hardworking and determined.

Profile:

I am a very personable business professional able to work with all levels of employees. I have demonstrated a history of leading a

team to excellence. I am very flexible and versatile with the ability to work under pressure, commit to deadlines driven

environments. I possess excellent team building skills. I am Poised and competent with demonstrated ability to easily transcend

cultural differences.

Skills Summary:

• Service Request Entry • Customer Service

• Scheduling • Report Preparation

• Prevailing Wage Entry • Oracle Knowledge

• Weekly Time Entry • SAP Knowledge

• Purchase Orders • Monthly Billing

• Contract Entry • Creation of Purchase Orders

• Written Correspondence

• General Office Skills

Professional experience in communication, dispatching, scheduling and customer service:

• Provided customer support for the BellSouth AT&T account

• Provided resolutions to customers via phone regarding service equipment

• Maintain database of all service request reported by the call center

• Dispatched over 25 Service technicians to Customer sites

• Coordinated all daily activity for technicians

• Maintain customer data base

• Receive incoming emergency calls and dispatch them accordingly

• Provide support to various departments when needed

• Provided impeccable customer service

• Responsible for maintaining customer repore and conducting site surveys

Administrative Duties:

• Prepare weekly spreadsheets and reports • Entering of all Contracts

• Prepare all Prevailing wage for time entry • Generate PO’s as needed

• Assist with monthly billing of all service work • Assist with scheduling of Def repairs

• Assist Project Managers with scheduling • Assist sales with scheduling work

• Assist Construction manager with scheduling • Serve as National Account Coordinator

• Schedule all National Account Service Request

Organization:

• Maintain schedule of all technician

• Assist with receptionist duties

• Plan meeting for technicians monthly

• Plan, Organize and facilitate quarterly AHJ (lunch and learns)

• Maintain the day to day operations for the service department

Employment History:

SimplexGrinnell San Diego, Ca

Service Administrator April 2009 to October 2014

Siemens Building Technologies Jacksonville, Fl

Service Coordinator December 2004 to March 2008

Bellsouth AT&T Jacksonville, Fl

Service Dispatcher Jan 1997- November 2004

Education

Andrew Jackson Sr. High School Diploma May 9th 1992

References are available upon request.