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TRANSCRIPT
[Year]
TENNIS AUSTRALIA
Places to Play & Community Tennis
Tennis World
2013 – 2014
Overview
Contents
Tennis World is a business unit of Tennis Australia with facility management
responsibility for Melbourne Park tennis courts, National Tennis Centre and
Albert Reserve. Tennis World manage the Court Hire, Coaching,
Tournaments, Memberships, Gymnasiums, Pro Shops, Social Competitions
and other activities relating to such throughout the year. As facility operators,
Tennis World aims to grow participation and deliver first class tennis
programs. Tennis World has achieved an average of 20% business growth
every year for the last 4 years.
Our Vision
1. Ensure we are consistently aligned with Tennis Australia‟s participation
focus in having “More players playing more tennis more often”.
2. Continue to be one of the most popular tennis playing facilities in the
world that offers end to end tennis products and services in a friendly and
welcoming environment.
3. Continue the evolution of the Tennis World business model to that of a
fully sustainable tennis focused business.
Our Purpose
To grow participation and create a sustainable business model through
sound programming, affordable memberships and excellent service
Our Objectives
> Staff Development, training and skills
> Operational innovation and efficiency
> Link more strongly with AO Tournament
> Retention of customer base through service excellence and delivery
> Focus on core business strengths
> Other Revenue Streams
> Online and digital market presence
> Business unit alignment with Company Strategy
… Tennis World 2016 Goal …
1500 Members 650
Coaching
Students
60% Venue
Occupancy
In 2013 the new National Tennis Centre was available to Tennis World customers increasing
the number of courts at Melbourne Park to 45 (12 indoor Plexicushion courts, 25 outdoor
Plexicushion courts and eight Italian clay – excluding Rod Laver Arena, Hisense Arena,
Margaret Court Arena and Show Court 2).
There are more than 5500 patrons playing tennis at Tennis World venues weekly, utilising
court hire in programs such as, Tennis Hot Shots, Cardio Tennis, Tennis Workouts, group and
private coaching and Social Competitions.
Tennis World‟s online booking system was released to all customers, members and non
members, in February 2014 and more than half of all bookings are now made online. Tennis
World at Albert Reserve and Melbourne Park recorded a combined overall revenue increase
of 21%. Boot camps and Ladies Mornings were successfully introduced in 2013–2014 adding
to the membership model offered by Tennis World.
Tennis World entered into the Mens Asia-Pacific Tennis League with the Tennis World
Taipans. The Tennis Victoria initiative was played by some of Victoria‟s best players who
competed in short, fast paced matches. Tennis World hosted the Taipans home round and
the ATL Mens and Womens finals at the National Tennis Centre.
It was a big year for Tennis World overall as highlighted in the following 2013/14 report.
2013/2014 Overview
Glenn Kellett – Manager of Tennis World
The Tennis World business model has continued to evolve over the past 12 months and delivered strong revenue
growth throughout the year. We have seen solid growth in weekly participation throughout all programs and maintained
good customer retention.
Our communications have undergone significant change with the assistance of Tennis Australia Media and IT
Departments and we are seeing the benefits of much clearer, planned messaging to customers.
The Australian Open period was again an incredible event to be involved with and many of Tennis World‟s full time and
casual staff worked throughout the tournament. Tennis World were able to contribute to the Australian Open and were
able to promote some of our own initiatives such as the Open Day held in early February 2014.
Tennis World‟s full time team of staff grew to 12 in 2013/14 which has assisted the business to deliver revenues of over
3million dollars for the first time. This great achievement is a testament to all Tennis World staff, along with Tennis
Australia business units who have helped us to grow the sport of tennis this year.
Gareth Peck – Manager of Tennis World Melbourne Park
Tennis World Melbourne Park has seen significant growth in all major areas of the business with an overall increase in
revenues of 20% across the 2013/14 financial year.
Tennis World Coaching programs have seen the largest increase with 33% revenue growth, currently 480 group coaching
students and 99 private lesson students.
Tennis World Memberships have increased by 15% and there are currently 751 members enjoying TW programs and
facilities at Melbourne Park.
Court hire revenue has increased by 10% and there was a total of 84209 hours of courts booked over the 2013/14 year.
All of these program areas have contributed to Tennis World retail and café areas increasing revenues by 20%.
During the last 12 months Tennis World has introduced a new dynamic website and „Online Bookings‟ system for court
hire, program bookings and Online Memberships. The Online Bookings System has had a very positive impact with all
customers. On average 600 bookings per week are now made online by TW members and casuals.
Tennis World continues to offer more programs, more often with a view to keep getting more people court.
Clint Austin – Manager of Tennis World Albert Reserve
Tennis World Albert Reserve has had a positive year on and off the court seeing growth in some key areas of the business
and overall revenue increasing by 5% for the financial year.
The Albert Reserves coaching program has grown by 20% and finished the year with a $247K income. There are currently
145 students enrolled in either Group coaching or private lessons.
Membership numbers at Albert Reserve have increased by 23% with a focus on getting more customers engaged in our
programs.
Participation in weekend competition for both Senior and Junior players over the past 12 months have been very pleasing
with numerous teams in both the Victorian Pennant competition an the Bayside Regional competition.
Occupancy of courts has been consistently high all year with an overall figure above 50% being maintained
Messages from Management
Front of House Staff
Back of House Staff
Coaching Staff
Gemma Harper
Senior Duty Manager at
the National Tennis Centre
Julian Murphy
Senior Duty Manager
at Rod Laver Arena
Alan Webb
Albert Reserve
Assistant Manager
Jindi Ambrose
Business Development and
Pro Shop Coordinator
Cory Phillips
Senior Tennis
Coach & Workout
Coordinator
Valerio Sarno
Senior Tennis
Coach
Aymeric Mara
Senior Tennis
Coach
Enrique Moya
Senior Tennis
Coach
New Appointments
March 2014
Launch of the New
Tennis World Website
January 2014
Tennis World Open
Day
January 2014
Australian Open
Corporate Challenge
February 2014
Online Bookings for all
Customers
November 2013
Asia Pacific Tennis League
Finals held at NTC
August 2013
Introduction of Boot
Camps
May 2014
Tennis World
Memberships available
online
Boot Camps were added to the program offerings at Melbourne Park which members can use their visit passes on. With 2 qualified fitness trainers running the 2 morning sessions per week there are now approximately 10 participants in each session.
The Tennis World Taipans competed in the Tennis
Victoria run Asia-Pacific Tennis League. The Tennis World Taipans team consisted of Luke Saville, Richard
Fromber and Scott Draper with John McCurdy as the team Captain. The final was played at the NTC and saw
over 400 spectators attend the event
The first Australian Open Corporate Challenge was held at the NTC on the last Friday of the Australian Open. 16 Corporate teams competed in the event, Solinco winning the perpetual trophy. Sam Groth presented the trophies and teams enjoyed some food and beverages to finish the day.
The Tennis World Open Day had a huge lead up this year leveraging off many Australian Open Activities (Kids Tennis Day, Get Court Up Early activations at
NTC and Federation Sq. Activations). With more registrations than ever, the day lead to the highest
ever coaching numbers in 2014.
2013 – 2014 Key Achievements and Milestones
Online bookings were made available to all Members and Casuals. When booking online Gold and Silver members can now book 1 day in advance and Platinum members can book 3 days in advance. Casual online bookings receive 10% off when booking online.
Tennis World Memberships were made available for online purchase in May 2014. New customers can now access all necessary information via the website and register to be a Tennis World Member from home. At the end of 2013/14, over 20 memberships were sold online with many more expected over the next 12 month period.
The New website was released with over 1800 visitors to the site within the first day of its launch.
The website is more dynamic and much easier to navigate. With brighter colours and up to date
photographs and information. It is predicted the website will have a positive impact on the business.
September 2013 – Academy Trip to China
In September 2013 Tennis World Manager Glenn Kellett and Tennis World Head Coach John McCurdy accompanied 11 Academy students to China to play tennis and train with different Chinese Academies whilst exploring the beautiful country. ‘The aim for the Tennis World China tour was to provide a unique tennis experience for the Academy players involved that would contribute to the development of their game complemented with a really special cultural experience – it turned out to be everything we hoped for. The Academy students played in 7 Challenge Matches, attended the China Open and were lucky enough to meet Lleyton Hewitt. There were numerous sightseeing/activities including a visit to the Huang Lane in Fuzhou, the Great Wall of China (and the toboggan ride down), Tiananmen Square and the Forbidden City, the Silk Markets, eating traditional Peking duck in a famous restaurant in Beijing and much more. ‘I think overall one of the most satisfying aspects of the tour was the cultural exchange between our players and the players they met from China’. – John McCurdy, Tennis World Head Coach
The introduction of the NEW Tennis World website has made it easier for customers and members to navigate and in return utilise the Tennis World facilities and programs on offer.
Tennis World is also using a new newsletter template which again is more user-friendly and is linked to the new website.
Improved Communications
The past year has seen the Tennis World Facebook Page increase its interaction with current and potential customers by 60%. Now with over 2600 followers Facebook can be used as a great communication tool to connect with customers.
Marketing Efforts/Events
Open Day The 2014 Tennis World Open Day was held on Sunday 2nd
February 2015. Promotion through „The Kids Tennis Day‟, the MX
newspaper, email communications, during the early activations
during the Australian Open at the Eastern Plaza and at the AO
Blitz Fed Square activations during the Australian Open lead to
over 300 registrations.
Club Championships
Ladies Tennis Open Day
Australian Open Corporate Challenge
Asia Pacific Tennis League
The 2014 Australian Open
Corporate Challenge was promoted to
many Australian open Sponsors and
surrounding businesses in Melbourne
French Open Switch Tournament
The French Open Switch
Tournament was held on the
Melbourne Park Clay courts and
promoted to all Tennis World
members and casuals through email,
flyers and by word of mouth leading
to full entries of 32 pairs.
The first Ladies Tennis Open Day
was held in July and was promoted
through Tennis World
communications, the Tennis Vic
Newsletter and TA Public Relations.
55 ladies registered for the Open
Day
Other...
Tennis World hosted the
Victorian Asia Pacific Tennis
League Finals inviting all of the
tennis community along.
Platinum members were invited
as VIPs along with Tennis Vic
officials.
The Tennis World Club
Championships were run for all
Members and promoted to
them via email communication,
word of mouth and flyers.
Business Performance
Coaching
Memberships & Programs
The Tennis World coaching program experienced the largest number of
student bookings in February 2014. Currently the group coaching program is
catering to around 600 coaching students across both Melbourne Park and
Albert Reserve. These coaching students attend classes on a weekly basis
and are involved in Hot Shots, JDS, High Performance Program and Adult
Group coaching program. This number is up from 400 at the same time last
year showing an increase of 50% within the last 12 months.
The influx of coaching students has allowed Tennis World to hire 6 new
senior coaches to cater to the demand, the coaching team now consisting of
12 full time and 10 part time coaches and growing quickly. As a result of
this, Tennis World now offer 85 group classes every week, up from 60 last
year, with the main increases coming through in Hot Shots and Adult Group
Classes.
Community Play and the Hot Shots League have both become very
popular with Hot Shots players with up to 50 players attending these
sessions every Sunday.
Match Play and Fitness has become a big part of the Tennis World High
Performance Program as a FREE addition to the on court lessons offered on
a weekly basis with up to 30 players in attendance each week.
Across both venues, Tennis World now has over 900 members holding
either Silver, Gold or Platinum Memberships and accessing court hire and
programs each week. With the introduction of the online booking system,
members have been able to better manage their tennis schedules and book
courts and programs online.
The reciprocal rights program has seen an increase in use with all
participating venues assisting to increase court occupancy at Tennis World
and throughout the reciprocal rights venues, assisting in getting more people
playing tennis more often.
Boot Camps and Ladies Mornings have had positive responses from
those participating in these new program offerings.
Member events such as the Tennis World Christmas Party, the French Open
themed Switch Tournament and „Friday Night at Albert‟ were all successful.
The National Tennis Centre high performance and RLA Players gyms now
have greater access for members and users to compliment the total tennis
enthusiast.
Tennis World now offers over 100 classes during the week with over 500
players participating each week across Melbourne Park and Albert Reserve
venues which have increased by 20% since 2012/2013.
Social Competitions
Tournaments
The 2013/14 Tennis World Social Competitions have enabled over
600 player‟s access to social tennis opportunities every week across
both Melbourne Park and Albert Reserve venues. Filling 29 courts each
evening, players of varying ages and abilities have been competing
against one another in exciting and innovative singles and doubles
competition formats.
Tennis World Social Competitions continue to provide an avenue for
players who are looking for a fun and social way to develop their game
and improve their fitness. Tennis World is looking to reach 800
competitors within the next 12 months and expand the competition
offerings (times and grades), increasing the opportunity for players to
play more often.
Looking ahead, Tennis World will endeavour to facilitate growth in
tennis participation and continue to be an industry leader in program
development.
2013/14 has been a big year for tournaments at Tennis World:
Australian Money Tournaments
1 Platinum level, 9 White level events
1400 entrants, averaging 140 per event
Junior Tournaments
4 events held (2 White, 1 Bronze, 1 Gold)
740 entrants, averaging 185 per event
In 2014 Tennis World introduced two exciting new series of
tournaments with the aim to provide a tournament for the social player.
The Tennis World Junior Classic and Tennis World Open series are
based on the popular format being used around the world by events such
as the Asia-Pacific Tennis League (ATL) and the upcoming International
Premier Tennis League (IPTL). They are held monthly over two half days
on the weekend. Match formats are shortened to the first to 5 games
with no-ad deuce. Players generally play a minimum of 3-4 matches.
These tournaments provide a structured way for players to get
competitive match practice in a fun and relaxed atmosphere at the new
National Tennis Centre.
Both the Junior and Open tournaments are building in popularity and
Tennis World is excited to continue to run such events.
Business Performance
Rod Laver Arena Guided Tours
Pro Shop & Cafe The Tennis World Pro Shop has seen significant growth this financial
year with an increase in Merchandise sales of 22% and other Pro Shop
sales of 35%. Now with three stores (Melbourne Park NTC, RLA and
Albert Reserve) Tennis World have been able to offer more tennis
racquets, apparel, footwear and accessory options to all players who
come to the facilities.
Tennis World‟s restring business has also seen a steady increase, the
restring team having completed 400 more restrings in 2013/14 financial
year than in the previous year.
The Tennis World Cafe at the National Tennis Centre has experienced
significant growth in 2014 with new offerings of sandwiches, muffins, ice
creams and sushi as well as coffee and many varieties of flavoured tea.
The last 12 months have seen Cafe revenue increase in comparison to
the previous year.
Both the Pro Shop and Cafe will continue to look at ways to drive
sales and offer customers the best products and service available over
the next 12 months.
The redevelopment of Melbourne Park continues to provide new
opportunities to grow the guided tour business unit. The redevelopment
video, now incorporated into the tour route showcases the future growth
of the Melbourne Park precinct. The completion of Margaret Court Arena
in late 2014 will further enhance the tour experience and allow visitors
to see the continued transformation of the world class facility.
2014 has seen a large increase in school group „Tour and Tennis‟
bookings and general group bookings at Rod Laver Arena. By providing
the best experience for these customers there has been an increase in
repeat business from group bookings - most notably secondary and
tertiary school groups.
Tennis World have also linked with various „Deal websites‟ (Groupon,
Living Social, etc) promoting Tour and Tennis offers in order to keep tour
numbers up during the colder months.
The past 12 months Tennis World have built a strong relationship
with Destination Melbourne and other tour operators in order to
promote and gain ideas to continue to improve the guided tour
experience.
Business Performance
Looking Ahead
Tennis World will be looking to build upon the strong growth of 2013/14. Providing products
and services that consumers enjoy and keep coming back for is what we will continue to focus
on.
Products and services such as social competitions, tennis workouts and tennis coaching are
continuing to grow and draw new customers to Tennis World Venues. Many of the successful
events and initiatives you have seen in this overview we will look to deliver upon bigger and
better in 2014/15. As always, all of this is only possible with our great staff at Tennis World venues and all of the
assistance and support we receive from our fellow Tennis Australia team members as well.
Growing and supporting our team is a key part of growing our business enabling more people
to more play tennis more often!