tennessee dealer connect june july 2013
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DESCRIPTIONTennessee Independent Automobile Dealers Association magazine for June and July 2013
CRASH DATA RETRIEVAL (CDR) AFFORDABLE CARE ACT ROADMAP PREDICT YOUR OWN FUTURE COMPLIANCE OVERDRIVE
F E AT U R E S T O RY
Permit No. 2079
Permit No. 2079
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DEALER CONNECTJUNE/JULY 2013T E N N E S S E E I N D E P E N D E N T A U T O M O B I L E D E A L E R S A S S O C I A T I O N
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JUNE/JULY 2013 T E N N E S S E E D E A L E R C O N N E C T
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TNIADA BOARD MEMBERS
NATIONAL INDEPENDENT AUTOMOBILE DEALERS ASSOCIATION2521 BROWN BLVD. ARLINGTON, TX 76006-5203 PHONE (817) 640-3838WWW.NIADA.COM WWW.NIADA.TVFOR ADVERTISING INFORMATION CONTACT: TROY GRAFF (800) 682-3837 OR TROY@NIADA.COM.The Tennessee Dealer Connect is published bi-monthly by the National Independent Automobile Dealers Association Services Corporation, 2521 Brown Blvd., Arlington, TX 76006-5203; phone 817-640-3838. Periodicals postage paid at Dallas, TX and at additional offices. POSTMASTER: Send address changes to NIADA State Publications, 2521 Brown Blvd., Arlington, TX 76006-5203. The statements and opinions expressed herein are those of the individual authors and do not necessarily represent the views of TNIADA or the National Independent Automobile Dealers Association. Likewise, the appearance of advertisers, or their identification as members of NIADA, does not constitute an endorsement of the products or services featured. Copyright 2013 by NIADA Services, Inc. All rights reserved.
STATE MAGAZINE MGR./SALES Troy Graff firstname.lastname@example.org
EDITORS Jennifer Carman email@example.com Andy Friedlander firstname.lastname@example.org
ART DIRECTOR Christy Haynes email@example.com
PRINTING Nieman Printing
ADESA .......................... Inside Back CoverAlly .......................................................15AutoManager ..........................................5CarMax Auctions ...................................19Chase ...................................................16Manheim Nashville ........ Inside Front CoverManheim Pennsylvania ............................7Manheim.com .......................................11NextGear Capital .................................. 13Protective ...............................................9 United Acceptance ................................17VAuto .......................................Back Cover
04 Data Speaks for Itself06 The Fountain of Youth12 Affordable Care Act Roadmap16 Washington Update18 Quality Processes for Quality Leads20 Predict Your Own Future22 Compliance Overdrive
JT LIVEZEYPRESIDENTMID-STATE AUTO, INC.
MARK SHUBERTPRESIDENT-ELECTSHUBERT MOTORS
MICKEY DORSEYCHAIRMAN OF THE BOARDFRIENDLY AUTO
DAVID WILSONTREASURERWILSONS AUTO SALES
JOHN NIVENSECRETARYAUTO AGENCY, INC.
MARCUS DAVISAUCTION MEMBERMARCKA AUTO AUCTION
DARRYL NOBLEEXECUTIVE DIRECTORDNOBLE@TNIADA.COM
U.S. gasoline prices hit a record high average in February, but thanks to a rapid decline in March, the average first quarter 2013 gas prices were less than the 2012 numbers, according to GasBuddy, which tracks gasoline prices at more than 140,000 stations in the U.S. and Canada.
Contrary to widespread perception, Americans paid about 30 cents less for a gallon of gasoline during Easter weekend than they paid over the same period in 2012. Gas averaged about $3.64 per gallon on Good Friday, compared to $3.93 last year.
The average price in the first quarter of 2013 was $3.548 per gallon, compared to $3.584 for the first quarter of 2012.
In ranking the prices for 363 metropolitan statistical areas, GasBuddy found two U.S. markets that averaged less than $3 for the quarter both in Wyoming. Casper averaged $2.87 and Cheyenne was at $2.955. The most expensive market in the country was the Honolulu area at $4.157 per gallon, three cents more than in 2012.
Overall, the Rocky Mountain region had the lowest prices thanks in part to relatively cheap North American crude availability for refiners. The highest prices were found in New England, Florida and California, which had eight of the 10 most expensive markets in the country.
The NIADA executive committee has recommended an addition to the bylaws in Article VI, Section 6: Meetings.
The section would read (addition in bold):
The NIADA Board of Directors Annual Meeting and Convention Meeting shall be held at the location of NIADAs Annual National Convention, if one is held. The Midterm Meeting and any special meetings, and annual meeting not held in conjunction of with NIADAs Annual National Convention (due to no such convention being held) may be held at any location chosen by the NIADA Board of Directors or Executive Committee. In its sole discretion, the Board of Directors or Executive Committee may determine that such meetings except for the Annual Meeting may be held solely by means of remote communication in accordance with 8 Del. C. 211, as amended.
This addition to the NIADA bylaws will allow for more dealer participation in the business of the NIADA board of directors.
The proposed amendment will be placed on the agenda and voted on at the board of directors meeting at the NIADA Annual Convention on June 25.
I N D U S T R Y N E W S
According to data analysis by mobile advertising firm Marchex, Inc., consumers now place millions of calls to the auto industry directly through mobile ads and once consumers connect to a representative over the phone, 79 percent of them want to buy.
Analysts aggregated anonymous data points from more than 65,000 calls placed to auto dealers, repair shops and national call centers. The calls, driven through Marchexs mobile advertising network, came from consumers engaging with mobile ads via mobile directories, apps, mobile banners and voice search.
Our findings underscore how very important it is to be available, in person, to answer the phone when calls come in, said John Busby, vice president of the Marchex Institute, the Marchexs research arm. The auto industry should think of these conversations as money on the table. Every voicemail can cost you.
Other findings: Consumerscallingauto
dealers are highly motivated, asking about inventory and booking test drives.
Consumerswhocallfrommobile ads tend to be younger than the general population.
Smartphonecallerstendtohave higher income.
OVERALL, THE ROCKY MOUNTAIN
REGION HAD THE LOWEST
EVERY VOICEMAIL CAN COST
THIS ADDITION WILL ALLOW FOR MORE DEALER
PARTICIPATION IN THE BUSINESS OF THE NIADA
BOARD OF DIRECTORS.
Surprise! Gas Cost Less in First Quarter 2013
NIADA Committee Recommends Bylaw Change
Study: 4 of 5 Mobile Calls Lead to Sales
Thursday, June 27, starting at 6 p.m. PDTLIVE BROADCAST FROM CAESARS PALACENational Quality Dealer of the Year Award
TUNE IN TO WWW.NIADA.TV OR WWW.NIADA.COMWatch from any device and cheer for your states top dealer.
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T E N N E S S E E D E A L E R C O N N E C T JUNE/JULY 2013
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Diagnostic Link Connector
C R A S H D A T A R E T R I E V A L P R O V I D E S A C R U C I A L T O O L F O R T H E V E H I C L E R E M A R K E T I N G C O M M U N I T Y.
Crash data retrieval (CDR) is a proven tool that allows users the ability to image a vehicles airbag control module (ACM) and evaluate any events that might have been recorded.
Those events include a list of data parameters that allow the user to determine if the vehicle has been in a crash or incurred some type of force to record data. The data can be used to make informed decisions on the quality and structural integrity of a vehicle being purchased or sold.
All that is interesting. But what exactly is CDR?
Most vehicles that have an airbag also have event data recorder (EDR) functionality. There is already an EDR in most production vehicles today. It is not something you need to install and is not an aftermarket product.
More than 115 million registered vehicles on the road today can be accessed and imaged using the Bosch CDR tool. Simply connect the CDR tool to the universal data port (diagnostic link connector or DLC) of the vehicle and run the CDR software program. The CDR tool then images any data stored and creates a PDF report of the findings.
Its the same tool used by auto manufacturers the CDR tool currently supports select General Motors, Ford, Chrysler, Toyota/Lexus, Honda, Mazda, Suzuki, Fiat, Volvo and BMW vehicles. And thanks to a ruling by the National Highway Transportation Safety Administration, many more manufacturers are expected to be supported before long.
In August 2006, the NHTSA published a final rule specifying uniform requirements for the accuracy, collection, storage, survivability and retrievability of onboard crash event data in passenger cars and other light vehicles equipped with EDRs.
The final rule was intended to standardize the data collected through EDRs so it could be put to the most effective future use.
Vehicles manufactured on or after Sept. 1, 2012, that are equipped with an EDR and manufacturers of those vehicles must comply with the rule. Vehicles that are manufactured in two or more stages or are altered are not required to comply with the rule until Sept. 1, 2013.
The airbag control module is where most