ten slides in ten minutes - thinking about sick business syndrome [sbs]

S S Ten Slides in Ten Minutes: Thinking about Sick Business Syndrome [SBS] [Capturing the Hearts and Minds of Prospects & Clients]

Presented by:

Bill Graham APM.APMP

September, 2013

[email protected]

Agenda

• Sick Business Syndrome (SBS): Definition

• Resourcing is a major factor with SBS

• A Selection of ‘Other’ factors Impacting SBS

• Self-Assessment of SBS: Example

• Is Sick Business Syndrome inevitable?

• SBS produces a Cliché Corporation – even globally

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Sick Business Syndrome: Definition

Source: Sales Synthesis

3

Sick business syndrome (SBS) is used to describe situations in which employees experience negative health and comfort effects that appear to correlate (and be linked) to time spent in a specific company/business. The outcome is a business entity that is not healthy enough to be viable in the marketplace.

Dominant Exclusive Emerging Pervasive Absent

Symbiotic relationship with clients

Making the competitors irrelevant

Projects Particular Performing Pertinent People Places

The Sustainable Business Imperative

SBS impacts on an organisation’s ability to build mutually beneficial and sustainable long-term client relationships


Where you need to be going

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SBS: Where you are potentially heading

Resourcing is a major factor with SBS


Ratio of Unskilled to Skilled Resources

Productivity

The Peak of Positive Positioning

The more prevalent the incorrect resource selection criteria, the lower the resultant productivity

The Trajectory of Hopelessness

5

Correct selection criteria

Increased nepotism/cronyism Incorrect resources outnumber correct resources

X

A Selection of ‘Other’ factors Impacting SBS To a ‘lesser extent’ other factors need to be considered

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• Unclear business strategy • Business Ethics • Cultural Diversity • Role and responsibility confusion • Commuting Problems • Remuneration Parity • Buy-in to the Business Strategy • Company Politics • Respect for Executive Management • Weak Leadership • Poor – or missing - Support Systems & Tools • Unfocused Strategic Market Development • Lack of support for wellness initiatives • Restructuring Periodicity • Brand Acceptance • Litigation • Relevant Offerings Portfolio • Etc…

Self-Assessment of SBS: Example

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Factor Impact as a Percentage Commentary

Business Ethics 55% Averaged but known it’s a problem in the Procurement Unit

Cultural Diversity 40% Aligned to all legislative requirements & demographics

Brand Acceptance 35% Positive acceptance in the marketplace

ABCXYZ NN% ….

Etc. Notes: 1. The above table should be completed as comprehensively as possible 2. Once completed, the table should be validated with colleagues and then the factors prioritised 3. Each factor - in priority order - should be addressed with its own project owner/initiative 4. After an agreed period (say, 3 months) the process should be repeated as part of continuous

improvement

Is Sick Business Syndrome inevitable?

8

Productivity


Without a ‘review intervention’ at this point, there is a possibility that negative factors will become a major influence

X



Honesty is required in any organisational reviews – else the results are worthless

Is Sick Business Syndrome inevitable?

9

Productivity


Actions from self-assessment, or an opportunistic intervention, will inhibit negative impact and allow status-quo to be maintained/ retained – Inertia to SBS



X

Inertia to SBS is a safe and easy mechanism to use

SBS produces a Cliché Corporation – even globally

Head Office

Regional Offices

National Offices

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ten slides in ten minutes - thinking about sick business syndrome [sbs]

Health & Medicine