teller-assisted service solution - welchsystems.com · in-branch teller-assisted service in-branch...

TellerInfi nity™

Teller-assisted service solutionA unifi ed customer banking experience

TellerInfinity Brochure_8pg_US.indd 1TellerInfinity Brochure_8pg_US.indd 1 04/11/2014 11:5804/11/2014 11:58

The branch remains the principal face-to-face contact point for customers and an essential channel through which customer relationships can be deepened. The traditional branch is facing a range of new challenges while it continues to act as the central point of interaction between the bank and its customers.

Cash usage and the volumes of notes and coins in circulation continue to grow and remain the payment method of choice for consumers. The result is that, despite the proliferation of digital payment systems, cash is still very much an intrinsic part of business, consumer and everyday life.

This is evident in the branch, as cash continues to be a primary driver of foot traffi c, with research highlighting that a signifi cant proportion of overall branch traffi c is still cash related.

Therefore, in bank branches worldwide the sustained popularity of cash is resulting in fi nancial institutions adopting technologies to effi ciently manage it and utilize their branch spaces more effectively; enabling a renewed focus on retaining and growing customer relationships.

The right cash automation, in the right place can revolutionize the way we do our banking and can facilitate the ultimate in-branch experience for customers.


Optimizing cash management

Within the branch, new realities are leading banks to consider solutions that will optimize cash management and provide the means to free-up resources and tellers, in order to drive customer service and ultimately reduce operational costs.

People like to interact with people

Consumers like to interact personally with their bank. The self-service channel has become an important tool for handling simple transactions, but while convenient, customers are hesitant to conduct large, complex or multi-step transactions at a channel that does not offer the engagement, interaction and assurance of a bank staff member. When consumers choose to visit their branch, they want to interact with their bank.

Staying in front of the customer

With a teller’s time often spent completing many routine transactions, cash automation is essential to allow more time for customer interaction. Staying in front of the customer and focusing on those customers that have needs or are ready to make buying or investment decisions, is essential to generating additional sales. But this must be done at an effective operational cost and by offering a better branch transaction experience for customers.

In-branch teller-assisted service

In-branch teller-assisted service provides a way to merge many of the transactions that are performed by a teller, online and via self-service, into one device; but with teller assistance always available, as and when required.

Utilizing teller-assisted service also helps bank branches manage customer transactions more quickly and effi ciently, and enables staff to dedicate more time to sales opportunities and delivering high levels of customer satisfaction.

The results are clear; highly satisfi ed customers and signifi cant cost reductions can be achieved. Combined with branch-transaction process integration and through the use of complementary technologies, such as teller automation, teller-assisted service can be used as an enabler for non-value-add process eradication.

Cash automation: an essential part of branch operations


A unifi ed customer banking experience

TellerInfi nity™ brings with it unity to the customer banking experience in the branch, on multiple levels. Branches become an optimized mix of automation and staff ready, willing and able to provide personal assistance.

Customers now have the choice of how and when to conduct their transactions, with as much interaction with a staff member as they wish. With an elevated level of service offered, rather than a disappointing ‘do-it-yourself’ directive, TellerInfi nity offers a unique balance between technology and that personal touch.

TellerInfi nity from Glory is a signifi cant revolution in the Company’s long history of delivering the highest standards of cash handling automation to its customers. Backed by Glory Global Solutions’ combined experience and know-how of teller operations, self-service channels and connectivity systems, TellerInfi nity has been designed to ensure fi nancial institutions see a high level of customer acceptance and return on investment.

TellerInfi nity is an integrated teller-assist solution; a device that can perform many of the transactions that only a teller could deliver in the past. Customers can either serve themselves or obtain assistance from a staff member who can help with their transaction or provide necessary activations or approvals.

With cash recycling a pre-requisite of such a device, TellerInfi nity can perform cash dispensing transactions in both low denominations (often not available via the ATM) and of higher values that are usually a limitation of self-service channels. With a Vertera™ 6G at the heart of the system, teller cash recyclers already used in the branch can harmoniously co-exist alongside TellerInfi nity. The need to handle cash manually is also greatly reduced and cash optimization within the branch becomes a reality.

In addition, using a common technology platform across different devices brings many advantages to branch operations; such as ease of staff training, cross-utilization of devices, interoperability of cash management data and service maintenance effi ciencies.

Fully integrated into existing branch processes, TellerInfi nity links often disparate channels into one device. Cash management and handling process are therefore simplifi ed and some even eradicated, not just simply migrated to another channel.


Intelligent teller-assist solution

• Allows customers to perform a wide range of transactions themselves

• Can obtain assistance from a real teller as and when required

• Carry out transactions that require teller authorization

• Open to the integration of the latest personal identification technologies

Improve customer and staff interaction

• One staff member can support multiple devices at the same time

• Allows staff members to interact with customers and improves teller availability for all customers

• Facilitates a face-to-face selling environment alongside automation

• Provides customer assurance that help is available

• Easy-to-use interface for high customer adoption

• Can serve customers and non-customers alike

Fully integrated into the branch

• Flexible installation options – can be used as a stand-alone device, built into branch furniture or through-the-wall (indoor)

• Does not require an ATM card to authorize access, online banking or account details can also be used

• Service hours and access can be adapted to fit customer demand

• Enables new branch formats and designs to be realized

• Allows banks to optimize staff usage

Streamlined processes

• Simplifies transaction and branch process and can also eradicate non-value-add activities

• Capable of connecting to all banking systems, not just the ATM network, for full integration

• Interoperability with cash management data

• Integral cash recycling technology to optimize cash holdings

Effi cient transaction management

• Performs many of the transactions that a teller can

• Can manage transactions an ATM can not, such as transactions from any account held at the branch and high value withdrawals

• Self-service transactions can be migrated with the added benefit of teller assistance

• Access to PC-banking on the same device

• Secure transfer cassette allows automated and audited off-loading of excess notes

• Offers a reduced cost transaction channel compared to traditional counter service


TellerInfi nity: a fully featured device for optimal performance

Confi guration fl exibility

TellerInfi nity offers a high note capacity as well as fl exibility, with the option to recycle up to 8 denominations. This is ideal for handling multiple currencies and can be utilized in branches where more than one currency is commonly deposited.

Intuitive interface

TellerInfi nity has been designed with ease of use and customer comfort in mind. The graphical user interface provides customer guidance throughout the transaction process and the entire system provides optimal ergonomics for both customers and tellers.

Secure transfer concept

In some applications, TellerInfi nity may receive more cash than it dispenses. With the added benefi t of the Vertera™ 6G secure transfer concept (STC) inside, excess cash is kept moving; either to the back offi ce for further preparation, or to the vault for storage or when the entire branch is cash positive, directly out to armored carriers; all in a secure and audited management process.

Industry leading cash recycling technology

TellerInfi nity utilizes proven banknote recycling technology from Glory’s range of teller cash recyclers. With a Vertera 6G inside every TellerInfi nity, cash management and storage is handled by state-of-the-art technology, ensuring performance and reliability in every aspect of banknote detection, fi tness assessment and authentication. As a global leader in cash recycling, Glory understands it is essential for effi cient cash-handling operations. Cash recycling eliminates many back offi ce requirements associated with devices that issue and accept banknotes using separate modules, like most ATMs.

Modular design

TellerInfi nity’s modular systems enable numerous functionalities and transactions to be added. With fl exible deployment and tailored modular confi guration options, additional services can be added to meet changing customer needs, providing even greater transaction choice.

Unlimited transaction capability

TellerInfi nity can perform almost limitless transactions; those that can be performed by a teller can be migrated to the device; simple currency withdrawals, banknote deposit, coins, checks, bill payment, cash transfers between accounts, booking personal banking appointments and statement printing.

The teller’s companion

A single teller can support one or multiple TellerInfi nity systems in the branch, via a simple tablet device. TellerInfi nity can be used to migrate transactions, but more importantly, is an enabler for non-value-add process eradication. Standard software provides a status display for up to four devices and remote control of these devices from a single tablet.

Customer and queue management

TellerInfi nity is designed to reduce customer waiting times to perform transactions, with teller help always available. It can help reduce the general demand on teller staff, and also add “infi nite” teller capacity through inclusion of remote teller capabilities.


Secure transfer concept

Intuitive interface

Industry leading note recycling technology

Modular design

Confi guration fl exibility

Unlimited transaction capability

Customer and queue management

The teller’s companion

The world’s most reliable cash recycler:

• STC cassette holds up to 1,500 notes (ATM fit)

• Superior counterfeit detection

• Integration of latest technology features, such as QR Code, NFC

• In-feed tray for single checks and bundles of up to 50 documents

• Optional barcode reader

• Proven coin dispenser and recycling technologies

• Compact footprint and flexible configuration to suit all branch types

Feature enabled

42.72" (1085 mm)

Depth: 47.95" (1218 mm)Weight of UL safe: 1576 lbs (715 kg)

49.25"(1251 mm)

Camera / video conference

17" touch screen display

Audio jack

Coin in

EPP

Check deposit

Coin out

Personalization area

Receipt printer

Barcode reader

Statement printer

Banknote recycling – in

Card reader

Banknote recycling – out

Check reject / out

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The Glory Global Solutions CommitmentGlory Global Solutions is a world expert in cash management delivering technology and service solutions that provide security, productivity and innovation to our customers in more than 100 countries worldwide. These solutions are supported by the technical expertise of Glory Group of Japan, a pioneer in the development and manufacture of money handling machines across the fi nancial, retail, vending, amusement and gaming industries for nearly 100 years.

The company is committed to meeting society’s wide ranging needs for accurate, secure fi nancial transactions between individuals and businesses, and between businesses.

As a responsible organisation we maintain a disciplined approach to our corporate governance and operate to the optimum professional and ethical standards in all aspects of our business. Glory Global Solutions strives to be an exemplary employer, and will always seek to provide a fair, safe and productive work environment where all employees can grow and be challenged. Wherever we operate, our objective is to contribute actively to the community and the local environment including consistent environmental responsibility.

Our philosophy, business priorities and everyday practice are summarised in a single commitment:

We Secure the Future.

BRO-TELLERINFINITY-1114/US

Glory Global Solutions is part of GLORY LTD.

This document is for general guidance only. As the Company’s products and services are continually being developed it is important for customers to check that the information contained herein includes the latest particulars. Although every precaution has been taken in preparation of this document, the Company and the publisher accept no responsibility for errors or omissions. The Company and the publisher accept no liability for loss or damages resulting from the use of the information contained herein. This document is not part of a contract or licence save insofar as may be expressly agreed. All capabilities and capacity and throughput fi gures are subject to note/coin size, note/coin quality and process used. GLORY is a registered trademark of GLORY LTD. in Japan, the United States of America, and EU. © Glory Global Solutions (International) Limited 2014.

Glory Global Solutions, Inc.3333 Warrenville Road, Suite 310, Lisle, IL 60532 USAT +1 (800) 527-2638, F +1 (630) 577-1217, [email protected]

www.gloryglobalsolutions.com


teller-assisted service solution - welchsystems.com · in-branch teller-assisted service in-branch...

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