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12-2

Telecommuting Challenges

1. What advantages and disadvantages to telecommuting is Angela experiencing? See PPT 12-3.

1. How should Ralph respond [when Angela says “since I’ve been working from home, I’m out of sight”]?

A. Compassionately

B. Clarify issues

C. Debate point

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12-3

Advantages and Challenges for Employees

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12-4

Telecommuting Challenges

1. What advantages and disadvantages to managing a telecommuter is Ralph experiencing? See PPT 12-5. 2. What is Ralph’s strategy?

A. Emphasize strengthsB. Hide biasesC. Change topic

3. How was this [initial] meeting?A. SuccessfulB. A failureC. A good start

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12-5

Advantages and Challenges for Employer

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12-6

Managing Telecommuters

1. What should Angela have done to prepare herself for telework? Refer to PPT 12-7.

4. Angela is dejected. Ralph should focus on:A. Her value

B. Her poor performance

C. His mistakes

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12-7

Telework Assessment Tool

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12-8

Managing Telecommuters

1. What should Ralph have done to prevent this problem from occurring? Refer to PPT 12-8. 5. What should Ralph do [when Angela says she want to resign]?

A. Accept resignationB. Try new approachC. End meeting

6. What’s Ralph’s next step?A. Find replacementB. Communication oftenC. Reassign work load

McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc., All Rights Reserved.

12-9

Supervisor Checklist for Telecommuters