technology and dispute resolution in urban contexts
TRANSCRIPT
Technology’s Role in Dispute Resolution
Bill Warters, Ph.D. Academic Director, MA in Dispute Resolution
http://madr.comm.wayne.edu @bwarters Wayne State University
May 12, 2015
Renewal & Reconciliation in Urban Contexts Conference
May 11-12, 2015 Wayne State University
Dispute Resolution Consortium
Really Great Sessions Yesterday...
Communication Technology and ConflictOnline Course I Teach
http://prezi.com/jsfidq72czsy/
Tech to the Rescue?
We’ve always hoped for a brighter future thanks to
technology
Technology and ConflictTechnology is both a source and a solution to conflict
Tech’s Many Functions• Agitate
• Mobilize
• Inform and Educate
• Share Perspectives
• Assist Decision-Making
• Build Consensus
• Construct Agreements
• Create Fear & Doubt
• Challenge Corruption
• Surveil & Document
• and MORE
ODROnline Dispute Resolution
Reflections re Colin Rule and MODRIA
+ ==
+
PrivacyDisputes
= Consumer Issues
+ReviewDisputes
+ = Commercial
Appropriate fows can be built for any kind of dispute
MODRIAModular Online Dispute Resolution Implementation Assistant
Self-guided Separation & DivorcePathways to Justice 2.0 - the Netherlands
Property Tax Assessment AppealsPowered by MODRIA
Global Consumer Complaint Handling Networks
ODR for Low Value Disputes now Required for E-Commerce in the EU
http://www.youstice.com/en/
3) Let the retailer know what you want from them in return.
YousticeConsumer
Interface in Your Language, even if merchant is not
Spanish Online Congress
E-ADR 2015 - May 12-15
ADR & ODR and Undocumented
Immigration
Public Engagement with TechA Continuum from IAP2
Local Officials Unsure about Engagement
A recent report from Public Agenda surveyed local
government officials across California to explore their
thoughts about public engagement
http://www.publicagenda.org/media/testing-the-waters
Traditional Processes Not Serving the Needs and Skills of Much of the
Population
Typical Public HearingsLeaving Out Key Constituents
11% Are Rejecters
47% are Tentatives
42% are Enthusiastic Supporters
Public Officials Worry about Bogging Down the Process of Government
Opinions on Value of Deliberative Public Engagement
900 Local Officials
Summer of 2012
MindMixer – public feedback platform
Sustainable Southfield – http://sustainablesouthfield.mindmixer.com
Southfield MI is using Mindmixer to engage the public around their Master Plan
Can Technology Be Part of the Solution?
11/30/11
11
ODR for Environmental & Public Policy Disputes Conan Smith
ODR Platforms and Tools Michigan Votes
Legislative Info
Create a Scorecard
See the Votes
ODR for Environmental & Public Policy Disputes Conan Smith
ODR Platforms and Tools Regulation Room Access to Key
Official Documents
Comment and Discussion
Summaries and Issues
Regulation Room
Soliciting Public Feedback on Complex Regulation Proposals
http://regulationroom.org
Civic Tech and HackingDriven by Open Data and Open Source Software
“Distilled to its essence, civic hacking is the existence of a condition that is suboptimal in a neighborhood, community or place, and a desire to effect change on that condition. That’s it. There is no prerequisite that civic hacking involve technology or software, it only needs to involve peple willing to help fix problems. Apps are incidental to the larger goal of fixing a community problem.” — Mark Head http://civic.io
LoomioCollaborative Discussion and Decision-making Tool Inspired
by the Occupy Movement
loomio.org
Detroit Open Data PortalNewly created open access data portal
https://data.detroitmi.gov
National Day of Civic HackingOn June 6, 2015, thousands of people from across the United States will come together for National Day of Civic Hacking. The goal of National Day of Civic Hacking is for residents, community groups, and government to collaborate to make their communities stronger. Learn more at hackforchange.org
June 12-13 At Grand Circus
Code for AmericaPairs Tech Developers with Government Agencies
http://codeforamerica.org
Mobilizing ResidentsTechnology-Assisted Blight Prevention and Intervention
Parcel Details View
Tax Foreclosure Map“A Hurricane without Water”
https://makeloveland.com/2015/mi/wayne/detroit
Conflicts About Water
Water is for Fighting Over?
Audio clip of opening from Georgia Public Broadcasting
Video http://waterwar.org
http://www2.worldwater.org/conflict/map/
Detroit Water ShutoffsAttracted National Media Coverage
http://www.cbsnews.com/news/detroit-water-shut-offs-brings-u-n-scrutiny/
http://news.nationalgeographic.com/news/special-features/2014/08/140822 -detroit-michigan-water-shutoffs-great-lakes/
UN World Water Day
2015
http://www.unwater.org/worldwaterday/March 22, 2015
Connecting Communication Technology and Water Conflicts
Ron Dauphin on Flickr
Santiago Atienza on Flickr
Technology being Used to Mobilize and Support Residents
https://www.detroitwaterproject.org
http://detroitwaterbrigade.org
Race, Regionalism and Water Panel
Water Shutoff Poll
Our Panelists• Dr. Peter Hammer, Director Keith Center, WSU Law
School
• Rose Ellison, Environmental Scientist U.S. Environmental Protection Agency
• Charles Schoder, Civil Rights Specialist, Community Relations Michigan Dept. of Civil Rights
• Atty Alice B. Jennings, Edwards & Jennings P.C. Lead Attorney for Citizens for Detroit and Highland Park Water Shutoffs
Detroit Water Conflict VideoSome Background for Our Discussions - Story published Aug 19, 2014
https://news.vice.com/video/water-war-dry-in-detroit