8/13/2019 Technical Writer SharePoint Designer in Kansas City KS Resume Donald Brown

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 Donald R. Brown 

Resume  Donald R. Brown SharePoint Designer  

Kansas City, KS 66111 | (913) 299-9946 H (785) 806-4288 C | email: drbrow592@gmail.com

SUMMARY:

Five Years’ experience as SharePoint Site Owner/Designer. Extensive InfoPath front-end and workflowdevelopment. Experience maintaining site security and navigation. Create SharePoint team collaboration

sites with customized web parts. Provided excel services reports. Specific strengths include willingness tolearn new applications, ability to work on multiple projects, attention to detail, ability to work independentlyas well as part of a team, and excellent written and oral communication skills.

SOFTWARE/LANGUAGES/PACKAGES:

 Adobe Acrobat

Dreamweaver MX

MS Office Suite 2010

MS Visio

MS InfoPath

Nintex Workflow

SharePoint 2010

SharePoint Designer

Visual Studio

CHRONOLOGY OF EXPERIENCE:

Synechron  – Kansas City, MO Apr 2011  – Dec 2013Technical Writer/SharePoint Designer: Assigned to Asurion Inc.

Duties include:

Created and maintained Software Development Team collaboration SharePoint Sites.

Developed InfoPath Front End Service Request ticketing system with Nintex workflow notification.

Created Excel Services reports from ticketing system data.

Using Visual Studio, to align software developer’s screens, maximizing layout.

Created Software Developers Requirements documents with screen mockups.

Created ORR by updating Wiki sites.

Update Software Configuration documents with MS Office suite.

Developed End User Manuals, Use Case documents and Test Cases.

Phacil Inc.  – Kansas City, MO Aug 2010  – Feb 2011

Technical Writer/SharePoint Designer: Assigned to USDA WDC

Duties include: 

Maintain and troubleshoot SharePoint Site as owner.

Develop ITS SDLC Processes and Procedures in SharePoint repository.

Record and Analyze data to identify trends and patterns for business use.

Create and organize software test plans.

Scribe meeting minutes to document and track required tasks.

Maintain Requirements Matrix for software development team.

JMA IT  – Overland Park, KS Feb 2006  – Aug 2010Technical Writer/SharePoint Designer: Assigned to USDA NITC

Duties include: 

SharePoint Site Owner.Created InfoPath forms for Device Release Management project.

Develop Operational Directives and Processes for Software Development Life Cycle.

Resolve discrepancies between physical audit and CMITS for transfer to Remedy.

Maintained Facility Management Plan (FMP) documents for updates and published quarterly.

Member of the Vulnerability Assessment Team taking part in the ongoing review and resolution ofvulnerabilities against configuration items.

Prepare reports, charts, graphs, etc. for vulnerability metric reporting to management.

Review and update Certification and Accreditation documents for computer data center.

Developed and debugged spreadsheet to track Agency software and hardware updates.

8/13/2019 Technical Writer SharePoint Designer in Kansas City KS Resume Donald Brown

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 Donald R. Brown 

Advantage Tech  – Overland Park, KS May to Dec 2005Technical Writer: Assigned to Kansas City Board of Public Utilities

Duties include: Develop PeopleSoft training manuals for budgeting, finance and project costing.

Evaluate the effectiveness of procedures to budgeting/finance and procurement.

Evaluated cost effectiveness of current financial procedures.

Updated company budget/finance process step by step instructions.

Created on-line PeopleSoft training budgeting, employee and manager self-service and projectcosting.

 Analyzed manpower to actual performance and reported to management for new annual budget.

CIBER Inc.  – Bloomington, IL Jun 2000  – Jul 2004Technical Writer: Assigned to State Farm Insurance

Duties include: 

Create Web enabled training and On-Line Help to Insurance Agents.

Organize, format and publish SDLC Reference Guide.

 Assist Metrics to deliver management reports.

Maintain and update help desk procedures.

Create Proactive Solution and code to HTML for various projects.

Tested new software in a Virtual MS environment.

Update Proactive and Reactive Solutions in support of Helpdesk & Desktop support environment.

EDUCATION/TRAINING:

Centriq - SharePoint Administrator, Designer, Developer, & Power End User, Summer 2009

Centriq - Crystal Reports Introduction & Advanced, October 2009

USDA - Six Sigma training, Spring 2009

ITIL Foundation – Certified October 22, 2008

Ciber - Web-Based Training Workshop (Darryl Sink) Certification, 2004

Ciber - Instructional Designer Workshop (Darryl Sink) Certification, 2003

NE Wisconsin Technical College Green Bay - Advanced CAD Drawing, 1994Williams Learning Network - Procedure Writers Workshop, 1995;

Process Safety Management Certification, 1998

NUS Training Corporation - Fundamentals of Technical Writing, 1992;Maintenance Engineering Training Program, 1993

US Navy - Machinist Mate A School; Nuclear Power School and Prototype; numerousequipment-specific schools; held TS security clearance