technical resume january 2017

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Laura L Saint-Lorraine [email protected] (Best way to reach me) [email protected] Linked In Profile: HTTP://www.Linked In.com/in/lauralucie 757-348-4596 Professional Goal Flexible I.T./Network Specialist seeking an Entry Level to Intermediate position in the I.T. sector. Education Bachelors of Science Degree in Computer Networking & Telecommunications Fort Hays State University Estimated Graduation December 2017 Major: Computer Networking and Telecommunications Related coursework: The curriculum in this program centers on computer networks, network architecture and design principles, databases, programming, servers, fiber optics, telephone &mobile communications systems, routers and other industry-specific areas. Cisco Certified Network Associate. Concepts in Network Security and implantation completed through Cisco CCNA academy. Security focus. Minor: Certificate in Inter networking The FHSU Inter networking Certificate is designed to provide key skills for persons desiring to be computer networking professionals. A student completing the FHSU certificate will have completed the course work necessary to sit for the prestigious Cisco Certified Networking Associate (CCNA) examination Associate of Applied Arts Degree in Business Technology Systems Bellevue College Graduated March 2014 Major: Business Technology Minor: Administrative Assistant Certification/Business Software Specialist Certification Relevant coursework: The Business Technology associate degree prepares students for general office administrative support in positions such as, office manager and administrative positions that require office administration, accounting, business communication, and office software

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Page 1: TECHNICAL RESUME JANUARY 2017

Laura L [email protected] (Best way to reach me)[email protected] In Profile: HTTP://www.Linked In.com/in/lauralucie757-348-4596

Professional GoalFlexible I.T./Network Specialist seeking an Entry Level to Intermediate position in the I.T. sector. EducationBachelors of Science Degree in Computer Networking & TelecommunicationsFort Hays State University Estimated Graduation December 2017 Major: Computer Networking and TelecommunicationsRelated coursework: The curriculum in this program centers on computer networks, network architecture and design principles, databases, programming, servers, fiber optics, telephone &mobile communications systems, routers and other industry-specific areas. Cisco Certified Network Associate. Concepts in Network Security and implantation completed through Cisco CCNA academy. Security focus.Minor: Certificate in Inter networkingThe FHSU Inter networking Certificate is designed to provide key skills for persons desiring to be computer networking professionals. A student completing the FHSU certificate will have completed the course work necessary to sit for the prestigious Cisco Certified Networking Associate (CCNA) examination

Associate of Applied Arts Degree in Business Technology SystemsBellevue College Graduated March 2014Major: Business Technology Minor: Administrative Assistant Certification/Business Software Specialist CertificationRelevant coursework: The Business Technology associate degree prepares students for general office administrative support in positions such as, office manager and administrative positions that require office administration, accounting, business communication, and office software applications skills. The Administrative Assistant and Business Software Specialist Certifications include classes in office management, advanced software skills, web marketing, human resources, bookkeeping, databases.Graduated with Honors Member of Phi Theta Kappa Honor Society

Technical SkillsE-1 Electrician Apprentice. Installed and maintain wiring, control, and lighting systems.Able to Install, configure and maintain software applications computer networks. Good Understanding of Computer and Network Security Software, Operating Systems, Firewalls and their implementation.Proficient with troubleshooting network hardware such as hubs, routers, servers and cabling.

Page 2: TECHNICAL RESUME JANUARY 2017

Certifications & Software Skills

Microsoft Business Software Specialist Spr13 30CR (2013) Administrative Assistant Certificate of Accomplishment B342 (2014) FHSU Inter networking Certificate (2016)

Strong knowledge of office and administrative software including Microsoft Excel, Word, Outlook, and Power Point and Linux Libre Office Suit. Experienced with multi-line phone systems.

Work ExperienceWIRE/CABLE TECHNICIAN INTERN |AT&T-BELL SOUTH| DECEMBER 2015 TO FEBRUARY 2016

This was an internship based upon Telecommunications Systems Engineering, Telecommunications Knowledge, Telecommunications Technologies, Networks, Provisioning, Technical Understanding, Functional and Technical Skills. Required to interact with customers one on one to resolve technical problems.

Performed residential and business cable, internet, fiber optic, television and telephone installations. Installed, maintained and repaired Ethernet, fiber optic networks and telecom circuitry. Performed diagnostic procedures and troubleshooting on fiber optic equipment and devices. Performed implementation of land-line, wireless, cable and fiber optic transmission communications

systems.

SENIOR TRANSACTION PROCESSOR| XEROX | DECEMBER 2014 TO MAY 2015

Help Desk Tier . Provided installation, configuration, troubleshooting and support for MS Office, MSOutlook, Symantec/Norton Virus detection software, Internet browser IE.Setup Network accounts for new employees and customers.

Responded to first level inquiries and requests for assistance from customers via telephone,email, web, chat, voice mail and automatic ticket system /Zendesk Help-desk software.

Maintain a high-volume workload within a fast paced inbound/outbound call center. Assisted an average of 75 callers per day and consistently met performance benchmarks in all areas (speed, accuracy of data entered and conflict resolution.

ADMINISTRATIVE LOGISTICS SPECIALIST| STAFFMARK| MAY 2008 TO JANUARY 2015

This was a temporary agency that I worked for casually off and on for 7 years between jobs and part-time for extra income. Served in administrative and logistics support roles for corporate clients in diverse industries, including IT, logistics and freight commodities, manufacturing, real estate and healthcare. Managed front-desk reception, spreadsheet creation, meeting scheduling and expense/PO tracking.

Provided meeting support to financial advisers by scheduling client meetings, managing meeting room calendars, and preparing materials for use in client meetings

Prepared management reports, spreadsheets, schedules, agendas, meeting materials, and correspondence; and compile and organize information into meaningful document summaries

Handled a range of administrative support and office management functions for clients including Boeing, Starbucks Coffee, Xerox, UPS, Owens Minor, and Zones Inc.

Page 3: TECHNICAL RESUME JANUARY 2017

WAREHOUSE COORDINATOR |OWENS&MINOR | SEPTEMBER 2008 TO JULY 2011

Experienced in inventory control, SAP inventory and logistics software suites, solid knowledge of Federal D.O.T regulations and supply chain management.

Class A CDL with in-depth knowledge of the transportation industry, supply chain procedures, DOT Federal laws, and extensive hazardous materials training. Pallet Jack and Forklift Certified

Punctuality; excellent organizational skills for orderliness; and ability to focus on multiple tasks simultaneously to ensure department objectives were met

Strong understanding of shipping & receiving, inventory and warehousing practices.