Cindy D Ellison

22014 Willow Downs Drive, Tomball, TX 77575Phone: 713-410-6774 E-mail: cellison01@gmail.com

SUMMARY Self-starter. Quickly learn and master new technology; equally successful in both team and self-

directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Graduate of University of St. Thomas, offering a strong academic background in IT combined with excellent professional experience as a QA Analyst, SaaS Administrator, Jr. Citrix Administrator, Technical Writer, Applications Engineer and Help Desk Analyst.

Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.

EDUCATION A.A.S. in Digital Communications - Technical Writing/Webpage Design and Development GPA:

3.5/4.0 - Houston Community College – Houston, TX, Degree expected 12/14 Degree of Study: B.A. in Philosophy/Theology GPA: 3.96/4.0 - University of St. Thomas – Houston,

TX Certification: MCSA In progress

SKILLS Languages: HTML, XHTML, CSS, XML, JavaScript Database: Access, Lotus, SQL Platforms: Microsoft Windows XP/Vista/7/8/8.1; Mac OSX; Windows Server 2003/2008/2012;

Blackberry BES, MS Exchange Server 2003/2007/2010, SQL Server Other: Application Lifecycle Management (ALM), Jira, Confluence, Active Directory, IIS, Citrix

Administration (XenApp, XenServer, WinFrame Server, MetaFrame Server, Presentation Server), VMware, LTE, 4G, 3G, 1x, Wi-Fi, Adobe Creative Suite CS5, Dreamweaver, Microsoft Visio, Visual Studio 2013, EMR, SOAP, Microsoft Office, Lync, CA Service Desk, Remedy, SalesForce, Altiris, Mainframe, Cisco VPN, Symantec, Gene6 FTP, SAP, Ghost, WinSCP, mRemote, GoToMeeting, Skype, Microsoft Office Communicator, SharePoint

EXPERIENCE McKessonThe Woodlands, TXSept 2014-PresentQA Engineer

Write and implement master tests, smoke, regression, functional, load and stress testing for technical and non-technical users.

Compose policies and standard operating procedures (SOP) for QA department. Coordinate with QA Manager to update knowledge base on regular basis with technician informatics

and changes to our division. Reporting technical progress of daily and monthly activities. Creating presentations to be delivered in monthly department meetings and upcoming projects. Manual and Automated testing of web-based medical software. Proficient with Agile/SCRUM procedures and processes. Perform SQL queries for testing and data verification in DEV and QA environments. Work with Developers to identify resolutions for any issues found in testing. Deployments to DEV, QA and Production environments. Assist offshore team with onboarding of automation for software testing procedures. Utilize Jira and Conformance systems for ticketing and tracking of projects. Setup and implement testing in Application Lifecycle Management (ALM).

NewCrop Houston, TXApril 2013-Sept 2014QA Analyst

Write technical guides for technical and layman users on various software installs, upgrades, configurations and troubleshooting.

Fully record and perform testing procedures and results for EMR systems including: regression tests, smoke testing, web tests, functional testing, debug, test cases, training documentation for users and employees and interoffice policies and procedures (SOP).

Document problems identified and analyzed in system functionality and formatting in JavaScript, HTML and CSS programming languages.

Develop documentation that will assist EMR and EHR partners to successfully pass NIST certifications for medical related software including MU2.

Work with Developers, through manual and automated testing (SOAP), to identify resolutions for any issues in JavaScript, XML and HTML after deployments and testing.

Record and document results and notify developers on potential resolutions for issues found results of compliance testing of WCAG 2.0 of web pages to verify they meet required standards for people with disabilities.

Created procedures and processes for submitting test cases and new development cases to be deployed in future releases.

Produce reports that identify weaknesses and strengths in company performance. Knowledgebase creation, editing, formatting and updating. Manage tickets for next releases to verify test cases are clearly and fully documented before

implementation.

Paymetric Houston, TXNov 2011-April 2013Solutions Analyst/SaaS Administrator

Wiki, SOP and Knowledgebase entries creation and editing in SharePoint environment. Generate and document user guides for clients on use of customized, web-based company

software. Gather needed information from clients to indicate what their system requirements are and how

they would work best with Paymetric’s systems. Front-End onboarding and certification of new merchants with direct contact to Merchant Project

Managers, Consultants and SAP Analysts. Reporting system performance to management and developers. Deployment, back-end configuration and troubleshooting of customized, web-based software

utilized for credit card tokenization in DEV, QA and PROD environments. Active Directory Administration including creating XMLs, adding, modifying, deleting organizational

units, member groups and users. Software installs across organizational hardware via Active Directory. Server monitoring, management and network troubleshooting. Modifying and running XML scripts for Active Directory. Soap tests of Routes and Expressions of newly created environments. Creating and applying .pem, .pfx and dsp from .csr files (security certificates), via Linux commands. Remote connection to multiple servers including FTP and VMWare management. 100% telecommuting.

Consolidated Graphics Houston, TXJune 2010 – Nov 2011Applications Support Engineer/Citrix Administrator

Web-Based Application and Website Deployments. Manage and maintain over 300 Application, Print, FTP and Web servers in a Windows 2003/2008 R2

Enterprise environment. Install, configure, repair and update server software. Error logs monitoring, interpretation and fix. VMware console management and Image update deployments and configuration. Routine server patching, system updates and disk space management. Centralized Antivirus, performance tuning and certificate installs. Citrix Administrator utilizing Console Manager and Presentation Server extensively to manage,

configure, troubleshoot and deploy applications on Citrix Farm. Setup and Install server to host Citrix Presentation Server and Console Manager from ground up,

including installing certificates and security.

Citrix user creation and management. Work directly with web developers to identify and resolve HTML, XHTML and CSS problems. Compose and design knowledgebase and application documentation for IT Level I, II and III Support. Provide level II support to users, Op-Co’s and IT Help Desk. FTP and FTPS server management and site/user creation.

JPMorgan Chase Houston, TXNov 2009-June 2010Help Desk Analyst

Knowledge Base editor and writer of troubleshooting, software install and updating procedures. Rated best Help Desk Analyst within first month of contract and continued to end of six month

contract. Global Desktop and peripheral support via phone, remote assistance and live chat. Extensive software installs/removal and repair. Hardware install, troubleshooting and

recommendation. Password support for more than 500 supported applications and systems. Troubleshoot network, software, hardware and peripheral issues.

Chevron Corporation Houston, TXMar 2009 – Nov 2009Technical Writer/Trainer

Maintain, update, customize and email communications to Chevron employees for deployment of Windows Vista and MS Office 2007 computers per each organizations preferences.

Train large and small size classes to Chevron employees for Central and Houston regions on deployment processes.

Perform scheduling duties for user deployment; send deployment invitations via Outlook to all Chevron users in the Central and Houston region and maintain reschedules.

Act as liaison between Site Project Manager, Regional Project Manager, Change Management, Deployment Coordinators, Scheduler, Technical Lead, Training Coordinator and Operational Company.

Maintain excessive attention to detail and management of time, resources and staff. PowerPoint presentations for training classes. Compose training manual for future Communications Coordinators. Back up for Scheduling and Training Coordinator. Supply training materials, update rosters and submit evaluation forms for Corporate Trainers. Travel team to Lafayette and Covington, LA (GOM Region) for 9 week project. Perform scheduling duties for user deployment, including sending Outlook invitations to all Chevron

users in Gulf of Mexico region. Create, maintain and organize Scheduler’s Outlook mailbox to ensure accurate reschedules. Communicate with Deployment Coordinators and users to regulate scheduling procedures and to

determine best scheduling and rescheduling actions. Generate reports of daily scheduling activity and modify invitation communications per site needs. Participate in Overview Training Sessions as secondary trainer. Aid Communications Coordinator with Pilot and Regular Deployment written documentations to be

sent to users prior to deployment.

Baylor College of Medicine Houston, TX Help Desk Analyst Nov 2006-Feb 2009

Handle incoming communication including calls, voicemail, email, remote users and walk-ins by accurately analyzing, resolving and documenting PC/Mac software, hardware and network issues.

Maintain first level Windows Server 2003 knowledge and troubleshooting. Active Directory management of users and group policies. New builds, upgrades, and break/fix repair. Install, update and troubleshoot MS Office 2003 and 2007 extensively. Create, organize and assign trouble tickets for call tracking and resolution. Resolve TCP/IP, DNS and Internet connectivity issues. Utilize Ghost to image new machines and data transfers.

Develop business and technical writing skills and training documentation. Cross train new Help Desk Analysts. Assist Field Support Analysts with escalated technical issues.

References Available Upon Request