TEAMWORK AND TEAM PERFORMANCE

The Fab FourChaz Tyler, Laura Gomez, Susan Su, James Phan

TEAMS AND TEAMWORK

THE DREAM TEAM A team has several

defining characteristics: Small group of

individuals. Individuals provide

different complimentary skills

Work actively together

Common Purpose Collectively

Accountable

TYPES OF TEAMS There are three

basic forms/functions of teams: Teams that

recommend things Teams that run

things Teams that make

things or do things

RECOMMEND THINGS Characteristics for

Teams that Recommend Things: Specific Problems Recommend specific

solutions Completion Date

Generally, disband once problem/project has been resolved

RUN THINGS Characteristics for

Teams that Run Things: Responsibility to lead

others Come in many different

forms Complex Problems/

Uncertain situations Creating Strategies Supporting Others Create Goals, Values, and

Purpose

MAKE OR DO THINGS Characteristics for

teams that Make or Do Things: Perform ongoing tasks Long Term

Relationships Strong Operating

System High demands

THE NATURE OF TEAMWORK

Teamwork- Actively working

together Utilize respective skills Achieve a common

goal. Team members show

commitment through: Belief in the TEAM Being motivated Listening Responding

constructively

"One man can be a crucial ingredient on a team, but one man cannot make a team" - Kareem Abdul Jabbar

THE NATURE OF TEAMWORK Successful teams

possess a wide variety of skills: Technical Problem- Solving Decision Making

Teams instill standards by: Setting specific goals Creating strong values Providing a sense of

purpose

DIVERSITY & TEAM PERFORMANCE Benefits of

Homogeneous Teams: Quickly build

relationships Improved

communication Less conflict

Negatives of Homogeneous Teams: Limited ideas Less creativity Biased

Ethnocentric

DIVERSITY & TEAM PERFORMANCE Benefits of

Heterogeneous Teams: More information Unique Perspectives Variety of skills and

talents Creativity

Negatives of Heterogeneous Teams: Slow startup Relationship Building Interpersonal conflicts

TEAM BUILDING

Cleveland Cavaliers in team huddle

DEFINITION OF TEAM BUILDING A collaborative way to gather and

analyze data to improve teamworkSequence of planned activitiesHelps deal with teamwork difficulties or

prevent them

The USA Basketball Men's Senior National Team after their win over Canadian National Team (2008)

WHY THEY NEED TO WORK HARD Teamwork does not

happen naturally

Hard work is essential

In NBA, it is crucial for managers and coaches to focus on teamwork at very beginning

The Heat after beating the Cavaliers 118 to 90 in Dec. 2010

TEAM BUILDING IN THE NBA Coaches and managers focus on the players

to get them to work together more efficiently Team building prevents

The falling out of teams The stress that comes with failures

Miami Heat’s General Manager Pat Riley,Head Coach Erik Speolstra, Lebron James,Dwayne Wade, Chris Bosh and Owner Mikey Arison

TEAM BUILDING IN THE NBA Teams getting

together Making plays Practices Staying

productive Encouraging each

other Play by Boston Celtics

STEPS OF TEAM BUILDING Step 1: Problem or opportunity in team

effectiveness Step 2: Data gather and analysis Step 3: Plan for team improvement Step 4: Actions to improve team

functions Step 5: Evaluation of results

In NBA, teams experience this every season

ASPECTS OF TEAM BUILDINGThe team building process is highly

collaborativeParticipation is necessary

In NBA, practice is like a real gameTeam building is data based

Data is usually gathered during team practices

APPROACHES TO TEAM BUILDINGAs stated before:

Practice in crucial in NBATeam members must fully commit Group development must be

constantly monitoredDay-to-day changes must be made

to ensure effectiveness

IMPROVING TEAM PROCESSES

Lakers during team practice

ENTRY OF NEW MEMBERSDifficult: Members first get together in new group or

team When new member joins existing one

New members may worry about: Participation- “Will I be allowed to participate?” Goals- “Do I share same goals as others?” Control- “How close do people get?” Relationships- “Are conflicts likely to be

upsetting?”

The Heat Lebron James

L.A. ClippersBlake Griffin

TASK AND MAINTENANCE LEADERSHIP Distributed leadership

sharing of responsibilities for contributions that move a group forward

Task activities various things members do that directly

contribute to the performance of important group tasks

Maintenance activities support the social and interpersonal relationships

among group members

For example: Greg Popovich (Coach in San Antonio Spurs) NBA Championship is “4” Playoff Appearances is “13” Division Titles is “7”

Task activities Example: New York

Knicks Exchange some better

players• Research and

understand competitive team

• Know shortcoming and advantages

• Get higher % to win

Maintenance activities Support relationships

needed Work well together

Bad Example: Cavaliers Lebron James left From being one of the NBA's

elite teams, to a bottom feeder

TEAMS IN THE HIGH PERFORMANCE WORKPLACE

Lakers working together to stop Lebron from scoring

TEAMS IN THE HIGH-PERFORMANCE WORKPLACE Organizations look for creative ways of using

teams to solve their own problem This means: -no supervisor -no executives -titleNo individual is going to have the best idea,

the best idea comes from the collective intelligence from a team.

WHAT ARE THE OUTCOMES OF PROBLEM SOLVING TEAMS

Increase productivity Learn to solve problems without hierarchy Better satisfy customers Improve the quality of work life

PROBLEM SOLVING TEAMS

Members of employee involvement teams meet regularly to examine work related problems and opportunities.

In the NBA: -importance of teamwork = Win

-Chicago is a team that has showed this type of behavior

-”Team only meeting”

Outcome:To find out the problem and solve

CROSS-FUNCTIONAL TEAMS Brings together persons from different

functions to work on a common task.

Motivated to Achieve a common goalRecruiting different assetsKnowing your role(how to get the

best outcome from your team)Different type of skills put together

Functional silos problem

VIRTUAL TEAMS? Convenes and operates with members linked

together via networked computers and information technologies

Face-to-face through electronic communication

Cost effective(flying)Increase Speed

SELF-MANAGING TEAMS Self-directed work,

teams tend to make their own decisions needed to manage themselves.

Chicago star Derrick Rose Runs the team when on the

court Sees what the defense gives

him and take control

CONCLUSION Teams and

teamwork

Team building

Improving team processes

Teams in the high-performance workplace