Teamwork and Team BuildingTowards A Lost Gift!

Mohamed Issa, PhD (Uppsala, Sweden)

Assistant Professor of Pharmaceutics

Pharmacy Practice Department (PPD)

Faculty of Pharmacy, Beirut Arab University (BAU)

Our Biggest Problem!

Mohamed Issa, PhD (2017)

“One of our biggest cultural problems is that we rarely appreciate the gift of teamwork, and if we try to make use of it, we end up -in most cases-with ineffective, inefficient performance!”

Mohamed Issa (1974-?)

Problems: When?

• People have not identified the real problem.

• People do not share the same picture of the situation.

• People do not know their own roles in the game.

Mohamed Issa, PhD (2017)

Management: Basics

Mohamed Issa, PhD (2017)

Set Goals

Solve problems

Communicate the ends and the means

Behaviour Styles: Strengths

Mohamed Issa, PhD (2017)

Behaviour Styles: Weaknesses

Mohamed Issa, PhD (2017)

Behaviour Styles: Key Words

Mohamed Issa, PhD (2017)

Behaviour Styles: You can Notice

Mohamed Issa, PhD (2017)

Behaviour Styles: Motivated by

Mohamed Issa, PhD (2017)

Behaviour Styles: Fears

Mohamed Issa, PhD (2017)

Behaviour Styles: Should Develop

Mohamed Issa, PhD (2017)

Mohamed Issa, PhD (2017)

Effective Teamwork“Can We Do it?”

Word Reaction

• For each group, decide on ONE single thing that come to your mind when you hear the word TEAM.

• Write it down on a piece of paper in BIG letters.

• When told, please RAISE this paper high in the sky!

Mohamed Issa, PhD (2017)

What is a Team?

• A team is a small group of people,

• with complementary skills and abilities,

• who are committed to a common purpose, performance goal and approach,

• for which they are mutually accountable.

The Wisdom of Teams, by Jon R Katzenbach and Douglas K Smith

Mohamed Issa, PhD (2017)

1

Share a common goal and approach

3

Work together = Shareresponsibilities

5

Interdependent = Trust

7

Respect

2

Small in number

4

Mutually accountable for delivering goals

6

Effective Communication

Successful Team Defining Factors

Mohamed Issa, PhD (2017)

Watch and Listen Carefully!

Mohamed Issa, PhD (2017)

Based on the previous slides on Teams

• Can you describe the team in the video successful?

• Why?

• Write down your ideas and recommendations!

Mohamed Issa, PhD (2017)

Mohamed Issa, PhD (2017)

Clear roles and

responsibilities

Knowing

limitations

Clear

message

Knowledge

sharing

Respect

Active

Listening

Summarizing

Constructive

feedback

Team

Dynamics

“Elements”

Mohamed Issa, PhD (2017)

1. Forming

2. Storming3. Norming

4. Performing

ReformingJoiningAdjourning

• Differences, influence, power, conflict, leadership

• Features, goals, roles, procedures, constraints, resources, etc.

• Team cohesion, norms, groupthink risk, team spirit

• High performing team: Task focus, productive, reflective, spirit

Team Life Cycle: Stages

Mohamed Issa, PhD (2017)

ER: Emergency Terminology!

Mohamed Issa, PhD (2017)

It is the:

• Most insightful,

• Most productive,

• Most rewarding

• Way to interact with people (Human beings)

Empathy and Rapport: Why?

Mohamed Issa, PhD (2017)

• Needs

• Concerns

• Ways of doing things (Behaviours)

People have different:

Mohamed Issa, PhD (2017)

What about a simple Shift?

“This is what I would want, so I'll treat everyone this way"

“Let me first understand what you want, so I can act accordingly."

Mohamed Issa, PhD (2017)

• To achieve personal chemistryand productive relationships

• To understand what drivespeople and recognizeour options for dealing with them effectively.

Our Goal

Mohamed Issa, PhD (2017)

• Building “Balanced” teams

• Include “Owl” investigators

• Include inspiring “Peacock”

• Include “Dolphin” buffers

• Do not form “STOP-LIGHT” teams

Building Successful Teams

Mohamed Issa, PhD (2017)

• There is no good or bad style.

• There is no best style.

• All styles have strengths and limitations.

• All styles can be less or more effective.

• People are a mixture of styles

Always Remember:

Mohamed Issa, PhD (2017)

A Pledge: Please say it Loudly

All styles are equally

valuable and equally

appreciated!

Mohamed Issa, PhD (2017)

I would very much like to thank my colleagues:

• Dr Lama Soubra for sparking the idea -few years ago- in my mind to go deep in this interesting topic.

• Pharmacist Darine Hamdan for the fruitful discussions regarding recent theories about this topic during the PHAR 401 lab sessions.

• Pharmacist Abed Nabulsi for his precious help during the preparation of the workshop materials.

Acknowledgements

Mohamed Issa, PhD (2017)

Mohamed Issa, PhD (2017)