team meeting 14.12.12

20
Team Meeting While the cat’s away……….

Upload: livingsocialelliott

Post on 14-May-2015

141 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Team meeting 14.12.12

Team Meeting

While the cat’s away……….

Page 2: Team meeting 14.12.12

• Schedule• Daily Expectations• Weekly Expectations• Reminders

Agenda

What to expect

• Agreement changes• Process changes

Pre Approval Refresher

Page 3: Team meeting 14.12.12

What to Expect

Page 4: Team meeting 14.12.12

• Work hours- 4:00 pm- 12/1 am EST (8:00-4/5 Sydney)• Available via Skype on livingsocial_elliott• Available via Viber on +1 (843) 206 8159 for texts and calls• Available on Google Hangout, Gchat too– you can’t hide!

Working schedule

Business as usual!

• Get in touch with Elliott- can she help?– If no, ask Jason

• If Jason doesn’t know, loop in Tim Glatt– If Jason or Tim can’t provide an answer within 24 hours,

go to Nathan!

Problem resolution

Page 5: Team meeting 14.12.12

Daily Expectations

Page 6: Team meeting 14.12.12

• 8:45 via Google Hangout• Everyone at their desk joining in• Don’t have Google Hangout? Download the plug in before Monday

https://tools.google.com/dlpage/hangoutplugin• Be on time!

Morning

Team Huddle- every day

• Little learning- training refresher, company updates etc• Team Commitments from each individual:

– Deal commitment– Activity commitment– Yesterday’s results

What is a Team Huddle?

Page 7: Team meeting 14.12.12

• By 6 pm, send to Tim and Elliott:– How many merchants did you pitch?– How many agreements did you send out? What time did the merchant

commit to signing by?– Total deals for the month and how many more to goal?– Did you hit your commitments from the morning? Why or why not?– Any issues from the day that still need addressing

Evening

Nightly Recap email

• Start to learn how to forecast properly• Give visibility into what I can’t see by being there• Hold yourself accountable without a manager!

Why?

Page 8: Team meeting 14.12.12

Weekly Expectations

Page 9: Team meeting 14.12.12

• Regular 1:1s at normal times on Monday• Please take computer to Level 3 Boardroom at allocated time and Skye me

What to expect

1:1s

• Coaching via HUD• Same set up- 2 hour blocks of calling leads• Have 15-20 merchants to call when we start!

Coaching

Page 10: Team meeting 14.12.12

Important reminders

Page 11: Team meeting 14.12.12

• Work starts at 8:30 and ends at 5:30• Breaks are from 10:30-10:45, 12:30-1:30 and from

3:30-3:45• If you’re sick or late, text Jason• No need to go to Level 11– all meetings will be held

on Level 3 (you can go to Level 11 on break)• Same activity expectations

Nothing’s changed!

Page 12: Team meeting 14.12.12

Pre-Approval Refresher

Page 13: Team meeting 14.12.12

• Rep must select payment terms from the opportunity page– payment terms now live on the opp and not on the merchant page

Pop Quiz!

We no longer have default agreements...what do we have?

• Bank• BSB• Bank account name• Bank account number

What bank details does the merchant have to enter now?

Page 14: Team meeting 14.12.12

• Clear, concise reasons for why a deal isn’t approvable as is- and instructions for how to make it approvable!

• No more long winded chatters that get lost in an approver’s inbox!

Pop Quiz!

What is recall/reject and how is it different from chatter?

• Final decision• No going back to traffic!

What does it mean to get a deal recalled?

Where do I put my recall notes?• In notes for Media Planning• NOT chatter!

Page 15: Team meeting 14.12.12

• Of course, this is simply a standard charge, obviously LivingSocial will not charge merchants for our share of these fees!

Pop Quiz!

What’s the pitch for why we are charging 2% for credit cards?

• Submit the opportunity to traffic before getting the signature. Once it’s signed, it’s done!

• Just swapping sending the agreement with submitting to traffic- nothing else has changed!

What changes with pre approval with our current workflow?

Page 16: Team meeting 14.12.12

• Why are they more important now?• What benefit do they have?

Shift in Selling

Contract calls!

• “Ok Mr. Merchant, I’m excited about what we’ve put together. Based on how well you did last time I don’t foresee a problem getting you approved by my quality assurance team. They take 24 hours to give feedback so I need to schedule a time to go through everything with you tomorrow– they’ll either give us the green light and I can quickly run through the agreement with you (as it’s very similar to the last one you signed) or they’ll have some feedback for how to make this more successful for you.

It’s 2 pm right now– do you have time at 3 tomorrow? What time works for you?

How do we set one up?

Page 17: Team meeting 14.12.12

• No commitment• Contracts out in space• No ability to forecast deals• Frustration over multiple attempts to get contract back!

Shift in Selling

What happens with no contract call?

Page 18: Team meeting 14.12.12

• http://anz.sales.intranet.livingsocial.com/landing-page/pre-approvals-14122012/

Where to find information?

Where can you find all of these documents?

Page 19: Team meeting 14.12.12

Questions? Concerns?

Page 20: Team meeting 14.12.12