Creating TeamsManaging TeamsDealing with disruption

Montserrat Jobbé DuvalMarie Ntilivamunda

Kateřina LančováVivian Picard

30. 9. 2013Winter

semestre 13/14

Management of the

International Teams

Introduction

I) Creating Teams

II) Managing Teams

III) Dealing with disruption

Conclusion

QUIZZ SESSION

Is is always better to create a team to complete a task ?

a) YESb) NO

In fact, if the task demands significant expert input, a better result will issue from an expert working alone.

Creating Teams

Team Weaknesses

— Lack of focus and interest

— Inappropriate structure

— Not enough variety

— Individuals working on their own agenda

Team Strengths

Group generates more information of higher quality

Wider distribution of work

Better variety of experience and expertise

Individual’s commitment and motivation improved

QUIZZ SESSION

Before creating your team, you have to focus on:

a) Identifying if the task is appropriateb) The composition of the groupc) Planning the scheduled) Ordering pizzas

These 2 points are crucial. It will determine the success of your team.

What determines the effectiveness of a group

• The givens: things that the manager has to start

with, to change or influence

• The intervening factors: factors the manager can

influence

• The outcomes: goals the manager

wants to achieve

The group culture

• The group task: what has to be done by the

group

• The group norms: standards of behavior

required

• The group disposition: which task individuals

in the group would like to do

How to appropriate a task for the group

• Choice of the task• Composition of the group• Sensible size: between five and eight people• Respect is more important than affinity• Leader role has to be well-defined

• The “right” people• Creative roles• Pratical roles• Applied roles

Appropriate people for a particular task

Managing Teams

The Members of the Team

• Team members – loyal, committed, able to communicate

• Team leaders – listening, guiding and encouraging

• Managers – coordinating, allocating the task, controlling

Leadership role in team• Task leadership – making sure group work is

completed• Maintenance leadership – maintaining the

communication flows

BALANCE

FLEXIBILITY

QUIZZ SESSION

Do you know how many stages is the team going through its development ?

a) 2b) 3c) 4d) 6

1. FORMING

2. STORMING

3. NORMING

4. PERFORMING

Group processes and their factors

• Participation • Influence • Decision making procedures• Group atmosphere• Membership• Feelings• Norms• Potential problems

Dealing with

Changing the subject

Being dismissive of other group members

Talking about irrelevancies

Talking over other group members

Laughing at other members or their contributions

What is a disruptive behaviour in the team?

QUIZZ SESSION

Why do some people become disruptive in a team work?

A. Because it’s in their natureB. It’s a kind of defensive mechanismC. It’s only people who don’t like team works who become

disruptive

Fear of exclusion

•Feeling that the team task is inappropriate•Not understanding group goals’

GROUP TASK

•Feeling of alienation from the group•Not understanding what is being saidGROUP NORMS

•Lack of interest in the team or team goals•Disagreeing with group goalsGROUP DISPOSITION

Intellectualisation

Diversion

Externalisation

Defensive mechanisms

How to deal with itAvoid to attack the disruptive

member and make him realize what he is doing

The manager can use the restatement of group tasks or

objectives

Appeal to the group disposition and the group norms

You are at a meeting with your team, and one of your co-worker has been complaining all the time, saying sentences such as: 'I don't know why we're wasting our time on this subject anyway.' You are the team leader, what should you tell him?

A. ‘If you feel you are wasting your time, you can leave’B. ‘You are right, let’s move to another subject’C. 'You've said several times that you feel you are wasting your time.

What do you feel we can do to stop that?'

QUIZZ SESSION

Defensive mechanism: Game playing, Eric Berne

Ask other people for solutions to a they

pose problemAlways misunderstand directives

or information and convince oneself of your own lack of intelligence

Observe a situation where somebody makes a mistake; then step in at a later stage

to point out the error triumphantly.

For Your Attention

GAME:

LOST ON

THE MOON

Your spaceship has just crashed on the moon. You were scheduled to rendezvous with a mother ship 200 miles

away on the lighted surface of the moon, but the rough landing has ruined your ship and destroyed all the

equipment on board except for the 15 items listed below.

Your crew's survival depends on reaching the mother ship, so you must choose the most critical items available for the

200-mile trip.Your task is to rank the 15 items in terms of their importance for survival. Place a number 1 by the

most important item, number 2 by the second most important, and so on, through number 15, the least

important.

• Two 100-pound tanks of oxygen - Most pressing survival need 1• Five gallons of water - Replacement for tremendous liquid loss on lighted side 2• Stellar map (of the moon's constellations) - Primary means of navigation 3• Food concentrate - Efficient means of supplying energy requirements 4• Solar-powered FM Walkie Talkie - For communication with mother ship but FM

requires line-of-sight transmission and short ranges 5• 50 feet of nylon rope - Useful in scaling cliffs, tying injured together 6• First-aid kit - Contains needles that fit special aperture on NASA space suit 7• Parachute silk - Protection from sun's rays 8• Self-inflating life raft - CO2 bottle in military raft may be used for propulsion 9• Signal Flares - Distress signal when mother ship is sighted 10• Two 45 caliber pistols - Possible means of self-propulsion 11• One case of dehydrated milk - Bulkier duplication of food concentrate 12• Solar-powered portable heating unit - Not needed unless on dark side 13• Magnetic compass - Magnetic field on the moon is not polarized;

worthless for navigation 14• Box of matches - No oxygen on moon to sustain flame, virtually worthless 15

Results• Error points are the absolute difference between your

ranks and NASA's.

0-25 Excellent 26-32 Good 33-45 Fair

  56-70 Oops 71-112 Oh, well

Source: Dr. Jay Hall, Department of Strategy, Naval War College, Newport, R.I., and the Crew Equipment Research Department of NASA.

The NASA exercise can illustrate several things. Some of them are:

Differences between individual and group decision-makingThe decision-making process

Leadership in groupsConflicts in groups facing a competitive task

We hope you had fun!ZEBRAS