tcg services

TeleConsult Group

w w w. t e l e c o n s u l t g r o u p . c o m

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Our goal is to make our country more visible to others and bring in more work

TCG’s Goal

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Our Profile:

TeleConsult Group (TCG) is one of the leading Management Consultancy firms in

Bangladesh and a dream realized by Naila Chowdhury, founder Chairman.

TCG provides high quality, specialized advisory and consultancy services in most

areas of Management, Human Resources, Call Center, Corporate Social responsible

(CSR) Projects, Corporate Image Consultancy, Media/PR & Event Management.

TCG also provides specialized consultancy services in various sectors, of ICT

drawing on resources from a large domestic and international network associated

with us professionally such as BPO.

The main differentiators for the customers are our unique & combined experience of

diverse, multifunctional - modern management.

We take great pride in our ability to exceed client‟s expectation by taking a

partnership approach, working closely with clients to achieve their business goals

through meticulous planning and timely execution of projects.

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Our Mission:

Bring visible change in social responsibility and civic activities

by 2010 through awareness and development programs

Develop scope for local expertise for enriching the knowledge

base of the country

Use international trainers and expertise to empower and train

local talent to grow into mid and senior management positions

currently filled by expatriates

"Up-skill" the exportable knowledge worker base for higher

paying jobs enabling to increase the incoming remittance


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Our Success:

Success to TCG means that innovation is driven by the adaptability

to bring in positive change with honest intention for our valued

customers through a young dynamic team.

TCG is well known for out of the box creativity and leadership. We

take great pride in team work, extreme efficiency and high quality

innovative output. We believe in delighting our valued clients in

every level of service. We walk the talk and Customer's success is

our pledge and promise.

Our ability and confidence as a team to master technology

transitions to keep head counts to a minimum thus creating

productive employment of people and machine. On the top level,

however, only one goal is valid: We commit totally to customer

loyalty and become a partner in their continuous success .


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TCG Team

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She was also a Consultant & Group Director Business Development and HR in a local company in Bangladesh.

Her latest achievement was to become the Management Consultant for BASIS SOFTEXPO 2009. This is the largest ICT

EXPOSITION in Bangladesh held each year. Due to the dint of the position she and her team will be overlooking Media,

Press, Sponsorship, Audio Channels, TV Channels and all media, newspaper would also be under this jurisdiction.

Recently, she has received an award for her excellent contribution to development of Human Resource in Bangladesh for

the year 2006 from BSTD – Bangladesh Society for Training & Development & Rapport Bangladesh.

“Presenter of the BBC documentary Michael Palin was accompanied by Naila Chowdhury, during Grameen Banks visit to

Village Phone site. She also acted as an interpreter during the interview with Abida. The BBC team is visiting Bangladesh

as part of its 2,000-mile journey from Afghanistan to the Bay of Bengal to film the documentary.”

She started her professional career in UNICEF. Subsequently she had worked in Marketing in Marie Stopes and was a key

person in branding the organization present logo introduction in this market

Profile: Naila Chowdhury, Chairman & CEO


Naila Chowdhury is Chairman & CEO of TeleConsult Group. Previously she was

Director Customer Relations, Human Resources, Revenue Assurance, Billing, Walk

in Service Centers of GrameenPhone Ltd. She held position as Director, Customer

Relations in Telenor Pakistan. She served as CHAIRMAN & CEO, HIIT - Training &

Skill Development Institute

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Then on she joined DHL, World Wide Express as Head of Customer Service and had an enriching experienceestablishing best practices from Asia to other countries for long 5 years. She is a pioneer in setting up State of the Art24X7 Call Center in DHL Express- Bangladesh. At this point of time she started her International in-house training unitfor Team Building, Leadership and Quality Customer Service in DHL in association with other affiliates of DHL mainly inIndia, Malaysia & Singapore.

Her appointment as Director of Customer Relations in GrameenPhone Ltd in 1999. was through a reputed head huntingcompany. During her enriching tenure in Grameen Phone, the GSM Mobile Company became one of the largest leadingorganizations in Bangladesh with the highest growth in Customer Service. She was subsequently given additionalresponsibility and made Director Human Resources from 1st March 2000 to September 2003. She is one of the onlyDirector‟s in Grameen Phone who held two portfolio‟s simultaneously.

She has had the privilege to work in seven countries by merit of her expertise and has lead Customer service and CallCenter projects as Synergy Head of Asia-Telenor. Her Telenor Projects gave her exposure to work in Ukraine, Hungary,Thailand, Malaysia, Norway, Denmark, Pakistan & Bangladesh.

She holds a Masters Degree in Marketing from Dhaka University. She has also attained Sr. Executive BusinessManagement Diploma from Singapore National University and has also completed Sr. Executive Management Diplomafrom Stockholm School of Economics.

She had the privilege and expertise to travel and write project reports on few European affiliates of Telenor on „BestPractice & Synergy Effect‟ like Pannon-Hungary, Sonofon-Denmark, Oslo-Norway, Djuice-Sweden & Kyivstar-Ukraine.While in her position as Head of Revenue Assurance at Grameen Phone along with the other portfolio‟s she hascompleted Fraud Analysts course from i2 University in Cambridge. During her international posting, she was on unpaidleave from Grameen Phone Ltd while still holding portfolio of Director Customer Service.

She also shouldered additional responsibility and was in charge of the Village phone Project of Grameen Bank on behalfof Grameen Phone Ltd for 2001 & mid 2004. She has attended the quarterly Board meetings with Grameen Bank and inmany occasions had the privilege to work along side with Noble Laureate Prof Md. Yunus‟s team from GrameenTelecom.

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She worked as a Task Force member in Telenor, Oslo, Norway. This was right before license purchase and launch ofTelenor Pakistan . This was in recognition of her expertise, as one of the most skilled Synergy Experts in Service fromAsia. She has had successful project implementation in- Kyivstar-Ukraine, DTAC- Thailand, DiGi-Malaysia, GrameenPhone-Bangladesh and Telenor Pakistan on the basis of her diversified expertise and skill. She is well known for hertimely process and policy implementation in every unit under her leadership. INSEAD has written about her expertise intheir formal report (Ease of reference Google Naila chowdhury) on rapid progress of Telenor in Asia.

She is well traveled and has represented her company in many prestigious International forums, seminars andworkshops. She has successfully held responsibility as Acting Managing Director in absence of the Managing Director,Grameen Phone Ltd during the leadership of GrameenPhone‟s 2 most successful Country Head‟s Trond Moe & Ola Ree.

Over the past 21 years of her professional career of which she had 14 years of Senior. Management position, she hasgained extensive & versatile experience in the field of mainly telecommunication and diversified management.

Her personal goal is to be able to empower, build & rightly place talents of Asia in the International & local market. Thusshe wants to build a platform to voice Asian talents in the local & international arena through her CSR focusedorganization and able team members. They are focused into Job Placement Services, Payroll Services, CSR Activities, HRConsultancy, Career Counseling & Guidance and Professional Grooming etc.

She is also affiliated with social work for under privileged children of Bangladesh. She has visited many countries asguest speaker from UNICEF and other organizations. Her passion is to be involved in various charity Associations andclubs in Bangladesh, Pakistan and UK.

As a person she is outgoing, people oriented individual, with excellent written & oral communication skills. Her wideexposure & multifunctional experience has groomed her for multi cultural environment, adaptable to change. Herexpertise lies in leading, training small to very large teams. She is an articulate presenter. She is focused, self motivated& goal oriented. This makes her effective in nurturing client relationships & developing in-house synergies betweendifferent affiliates of a company to establish Best practice and cut down company‟s-bottom line.

She is very accustomed to producing positive results for greater efficiency in product delivery, customer loyalty and tobring about immense customer satisfaction in a bid to delight customers professionally.

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Our Services:

Tele-marketing Services

Call Center seat rentals/leasing

A to Z Call/Contact Center Consultancy

Call Center Software solution

HR & Management Consultancy

Business Process Outsourcing (BPO)

Climate Survey/External Client Survey

Roll out of CSR projects

Professional Trainings

Corporate Image Consultancy (PR & Media)


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Call/Contact Center Services:

Inbound Services

Order Taking

Customer Support Services

Help-desk Services

Advanced Telemarketing Sales

Product Information Request

Tele Sales and Order Booking

Cross Sell and Up Sell

Query Handling Services

Technical Support

Collections

Email & Chat Support


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Services Continued…..


Outbound Services

Product Promotion

Market Intelligence

Database Selling

Direct Mail Follow-up

Lead Generation/ Qualification/

Management

Seminar Population

Debt Collection

Info & Literature Fulfillment

Appointment Scheduling

Up Sell/Cross Sell Campaigns

Surveys

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Services Details…..


Customer/client Registration - banks, credit unions, investment firms

- universities, government departments

Reservations- airlines, hotels, trains, entertainment

Package Shipping & Tracking- courier companies, distributors, manufacturers

Catalogue Sales- personal products, educational resources,

furnishings, gourmet foods

Information Services- government services, professional health, insurance & counseling advice, customer service

Manufacturers’ Product Hotline - appliance, food, beverage companies

TeleConsult Group

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Services Details…..


Polls & Surveys- research firms, marketing & advertising firms, political lobbyists, pharmaceutical companies

Collections - fundraising, accounts receivable departments

Ticket Sales- theatre companies, sports organizations, non-profit lotteries

Emergency Response- roadside assistance, ambulance dispatch, 999

Order Processing - exists within most businesses spanning all industries

Technical Support- software & hardware companies, information technology specialists


Call Center Seat Rentals/Leasing facility:

10-60 seat plans

Spacious 1m wide modular cubicles with

acoustic panels. Comfortable chairs with

arm rests

Expert IT support

Quality desktops and high-end servers

with mission-critical grade UPS.

State of the art network: D-Link switch

infrastructure and Linksys routers.

Multiple internet

Dialers with inbound/outbound ACD

capability.

100% power back-up through in-house

generators capable of supplying electricity

for days.

Access to three 20-30 seat training rooms.

Catered food available 24/7.

Comfortable and spacious employee lounge

and resting areas.

Employee lockers.

Multiple managers‟ offices available.

Recruitment assistance.

24/7 security.

Flexible and competitive terms.

Our Seat Leasing Advantages


Why choose

Lower operating cost

21+ years of experience in call center

management

More time/resources available to focus on

core function

Quick setup and delivery of function &

services

Lack of internal expertise in specific skills

Improve credibility and image by

associating with superior providers

Turn fixed cost into variable cost

Increased flexibility to meet changing

business condition

Improve risk management

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Be Proud to be a Bangladeshi Thank You


TCG will hold hands to bring a POSITIVE CHANGE for YOU, YOUR ORGANIZATION and for THE COUNTRY

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Bangladesh Office:House # 01, Road # 15 (new)Dhanmondi R/ADhaka-1205Tel: 880 2 8151726Tel: 880 1613308888Email: [email protected]

We provide round the clock support and services


USA Office:7700 West Classic CourtSevern, MDUSA, 21144Phone : +1 (202) 374-3596Mobile : +1 (202) 777-3633Email: [email protected]

TeleConsult Group

www.teleconsultgroup.com

tcg services

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