talk direct q2 2015 all hands call

Hosted by Linda Jones

Sales Operations Director

Friday 8h May, 2015 8:30am

07720 322322 pin 07711 689890#

2015 Q2 All Hands Call

@lindajoneso2, talk-direct.com

Agenda • Q1 Headline

• Q1 SAS, Q2 QTD

• Fan Text

• Q2 Tweets

• People News

• SMB

• Q2 Highlights, Charities & Collaborations

• Sony Incentive

• Accessibility Training

• Save the Date

• Organisation Chart


Q1 Headline

Hutchison Three

buying O2 - BAU


Q1 SAS Final

•Missed Upgrades GSV for some stores…

• All KPI achieved in Q1 across estate. Well done to EVERYONE

•Special mention from Eby – Telesales impressive numbers

•From Dale for Bridlington and Crystal Peaks for hitting every SAS KPI


Q2 – WK5 QTD

•Well Done Bridlington and Rotherham for being green across every all KPI QTD

•SMB has been a struggle in April

•Need to pull the numbers back with the free 3 months started on 1st May

•Box, Mcafee & MS 365 counts towards SMB targets


Q2 Fan Text QTD – Ave 91.1%

• Crossgates - 6 out of

the 7 staff hit 100%

last month

Dale's Q1 % Q2 QTD

Bridlington 91.8 90.6

Carlton Lanes 82.8 94.7

Junction 32 88.8 83.6

Rotherham 88.3 92.7

Division Street 89.2 95.2

Crystal Peaks 85.5 87.9

Worksop 91.0 86.7

Dale's Average 88.2 90.2

Eby's Q1 % Q2 QTD

Dewsbury 89.8 96.2

Headingley 87.6 90.3

Keighley 82.5 90.0

Leeds Crossgates 89.2 98.3

Leeds Merrion 91.8 94.5

Scarborough 91.6 88.5

Skipton 86.1 86.3

Eby's Average 88.4 92.0

Talk Direct Estate 88.3 91.1


Q2 Tweets


Promotions/New Roles Congratulations

• Claire Thorpe – SMB Acquisition Manager

• Fatima Sidat – Telesales Coach

• Marc Cossins – ASL Scarborough

• Abbie Whitworth – Telesales

• Joe Gilbank – J32 manager


People News • Rally Cry Payment in April, new targets for 2015

• Finance new calculation process

• 2015 annual ‘Staff Survey’, early May &

anonymous

• Dale to run our first Talk Direct #LWYD Induction

• Appraisals – Linda’s DR all complete. Eby/Dale to

carry out SL, then rest of the team

• Tony Dance has completed all the SL leadership

programme

• More First Aid Training

• Maths & English courses x 20 staff have signed up

• Additional Uniform order – Some sizes Out of

Stock


• Game Changers – head line

guests at First Direct Arena

• Ant Morse – Head of Digital

Sales O2 guest speaker

• Claire – New Acquisition Mgr

• Charlotte is now managing 700

business accounts on the base

• Tracking for 1000 connections in

2015

• One lead per store per week

• Buy Yorkshire 2015 – Yorkshire

biggest business conference

• New business events coming up

in September partnering with

Barclays Business – watch this

space!

SMB


Q2 highlights • Well Done to Dewsbury (100%) , Div St (100%) &

Carleton lane – green FCA mystery shop

• London Stock Exchange – Talk Direct is one of the top

1000 SME Companies to inspire Britain

• Leeds Beckett #MBA Marketing projects

• Diana Inspire Day – Zak’s Dragon’s Den & Barclays

life skills coaching for Young People


• Dale & Arran charity Sky Diving

raised over £1,000 for ForgetmeNot

Children Hospice

Charities • Mark Skelton charity abseiling raised

over £600 for Sightsavers


Collaborations

#BeOpen - UK Mail, Pricing & C/Svcs

Store Standard, Birmingham

Sony Incentive

Sony March Sale Total

Katarzyna

Wilczynska 26

Katie Lee 25

Vijay Singh 25

Atif Hamid 25

•Feb– store prize £150 vouchers

•Mar – store prize £100 plus 4

playstations

•Doubled Sony sales!

Eby Dale

Dewsbury 260 Bridlington 137

Headingley 194 Div st 46

Keighley 56 Castleford 87

Crossgates 195 J32 48

Merrion 50 Rotherham 61

Scarborough 247 Peaks 202

Skipton 147 Worksop 98

Total 1149 679

Sony Sales

Dec 243

Jan 213

Feb 354

March 505

Project iCare – Accessibility Training

• Action for Blind Technology Day

• Pre- Guide Dog training

• Callum Macintyre speaking at

the Manchester Guru forum

• Good Feedback on Div St

• Accessibility Training Pack

• Visually Impaired Customer Refresh

connection process

• Handset Features

• Dos & Don'ts

• Promoting on all talk-direct.com

websites and local newspaper


@lindajonesO2 talk-direct.com 16

http://talk-direct.com




Save the Date

• BBQ – Sunday 14th June 2015

Leeds Golf Centre, Wike Ridge

Lane, Leeds

• Talk Direct 4th Awards

Ceremony – Saturday 5th Dec

Marriott Hotel Leeds City Centre

(English Christmas Dinner!)


Caroline Casey

Looking

Past

Limits ….


Habib Khatib

Marketing

Manager

Eby Patel

Area

Manager

Zak Patel

Managing Director

Linda Jones

Sales Operations Director Saj Patel

Business Development Director

John Biddulph

Head of Finance

O2, Talk Direct (c150 FTE) Org Chart UK Mobile Industry Award 2013 Winner – Best Franchisee

Investors In People Accreditation 2014 14 Stores plus a Call centre, 16 Teams Over 100 combined years of Ex-O2 Corporate

Idris Patel

HR

Manager

Shelley

Broughton

Michael

Ruddock

Suhail

Ahmed

Michelle

Zhang

Jessica

Robinson

Hafiz

Rashid

John

Price

Shauni

Redwood

Richard

Klonowski

Craig

Howe

Louise

Flynn

Carl

Howard

David

Hewitt

Gino

Biancardo

Michael

Middleton

Katie

Lee

Katarzyana

Wilczynska

Abbie

Whitworth

Ayesha

Young

Ayesha

Asmal

Josh

Braddish

Billy

Nodder

Richard

Barton

Brad

Wragg

Hussain

Kagzi

Kirstie

Hatch

Ammaar

Chhibda

Lliam

Tipton

Aneesa

Hussain

Martin

Gareth

Lear

Niv Moodley Financial

Accountant

Kathryn Audsley

Stock Manager

Larysa Dumenka

Account Assistant

Josh

Blyton

Guru

Fatima

Sidat

Coach

Rebecca

Dodson

Luke

Bulman

Telesales

Call Centre

Castleford

Junction

32

Dewsbury Headingley Keighley

Leeds

Merrion Sheffield

Crystal

Peaks

Sheffield

Division

Street

Rotherham Worksop Scar

Borough

Joe

Gilbank

Store

Leader

Shokat

Dharma

Store

Leader

Ryan

Metcalf

Store

Leader

Faz

Ahmed

Store

Leader

Steve

Maggs

Store

Leader

Vacancy

Store

Leader

Ashley

Price

Store

Leader

Dan

Mawson

Store

Leader

Nasser

Rehmani

Store

Leader

Stavros

Avgousti

Store

Leader

Jason

Ferguson

Store

Leader

Mark

Cossins

ASL

Mohammed

Shohaib

ASL

Vacancy

Guru

Vijay

Singh

SMB

Champion

SMB

Champion

TBC

Guru

Cathy

Dalton

(Mat)

Deborah

Ballaam

Jake

Fassenfeld

Phil

Lai

Guru

Callum

Macintyre

Guru

Joseph

Veitch

Guru

Josh

Suter

Guru

Adam

Hebden

Guru

Sergio

Ali

Guru

Ben

Darwin

ASL

Sara-Jane

Dunn

ASL

Tayyib

Valli

ASL

David

Roche

ASL

Khalil

Lambat

ASL

Shaun

Sheppard

ASL

Rachel

Dykes

ASL

Joe

Slattery

ASL

Jake

Arnold

ASL

08/05/15

Lee

Fidlay

Guru

Jessica

Long

Manager

Shelley

Thakeray

Audit and H&S

Manager

Alistair

Akram

Guru

SMB

Champion

Alex

Cotterill

SMB

Champion

Jamie

Gibbs

SMB

Champion

Marcus

Swales

SMB

Champion

Alastair

Griffiths

SMB

Champion

Jack Hallford

SMB

Champion

Richard

Holden

SMB

Champion

Adam

Methven

SMB

Champion

Annie Burton

Head of SMB

Charlotte Wright

Desk Based

Account Mgr

Ben

Potter

Bridlington

Stuart

Wardle

Store

Leader

Callum

Charlton

Guru

Kevin

Moore

ASL

Danny

Jones

Debs

Wood

Store

Leader

Share A

Guru

Saqib

Iqbal

Ryandeep

Toor

Francine

Reay

Zera

Saghid

Saeed

Nisar

SMB

Champion

Crossgates

Tom

Duffy

Store

Leader

Damian

Mallinson

Guru

Wasim

Zulfqar

ASL

Skipton Castleford

Carlton

Lanes

Jamie

Armstrong

SMB

Champion

Georgia

Hawkins

SMB

Champion

Daniel

Carey

SMB

Champion

Sol

Hutchison

ASL

Dale Clark

Area

Manager

Mark

Skelton

Project iCare (New)

Lewis

Welsh Katie

Marr

Georgia

Spendlove

Lorna

Richmond

Atif

Hamid

Claire Thorpe

Acquisition

Manager

Hayden

Lennon

Rebekah

Brett

Megan

Woodward-Hay

Jade

Corbett

Callum

Wilson

Rosie

Devlin

Gareth

Kirk

Fiona

Robinson

Georgia

Hinton

Ryan Hansekowitsch

Fun Wow Digital Dream Growth

2015 Strategy


talk direct q2 2015 all hands call

Retail

q2 qtd bridlington

q2 qtd dewsbury

q2 wk5 qtd

kpi qtd smb

ebys q1

q2 fan text qtd ave

agenda q1 headline q1

smb targets