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Tackling Debts and Managing Money Wisely : towards effective, innovative and sustainable money advice Joanna Elson Chief Executive, Money Advice Trust 23rd June 2011 Slide 2 MAT takes three roles in the provision of money advice giving advicesupporting advisers Improving the debt and credit environment Slide 3 1991 2011 Shift towards partnership working across UK Deepening understanding of the causes of debt Establishment of telephone advice Response to 2008 global economic crisis: internet tools, triage, Cashflow, new remedies... Slide 4 clients experienced improved knowledge and confidence in managing money (83% National Debtline clients) advice services confident training improves outcomes for their clients (50% attended at least two courses) repossessions prevented at cost of 16000 per household (estimate: Department for Communities and Local Govt) Fewer doctor and hospital appointments needed (40% National Debtline clients) Money advice works. Slide 5 Slide 6 Household debt will rise to 2.1 trillion or 84,000 per household by 2015 Office of Budget Responsibility revising upwards their forecasts, April 2011 Slide 7 Problem debt affects around 5 million people across the UK Dr John Gathergood, Nottingham University 2010 Slide 8 Forecast demand for debt advice from free-to-client sector 2010 - 2015 Interest rate and cost of living increases Poor and predatory practice from fee-charging companies Changes to infrastructure and environment for debt advice provision Slide 9 Challenges and innovations Demand Poor Practice Infrastructure changes Optimal channel strategy Effective, innovative and sustainable free services Money advice beyond traditional settings Slide 10 Effective, innovative and sustainable money advice Cost Effectiveness Needs of the client Slide 11 Locally based but UK wide services providing effective and sustainable advice..... Consortium of Local Advice Services South Yorkshire East End CAB Slide 12 Good advice is worth every penny we can possibly spend on it Baroness Wilcox Under Secretary of State House of Lords 3 May 2011 Slide 13