tack pharma

Advancing business

in Pharmaceuticals

across the globe

02 > 03

Pharmaceuticals - a highly challenging marketWhen we think about the pharmaceuticals market today, we can think about the many challenges the industry faces - or we can look at these as opportunities in disguise. Indeed, it�s a highly challenging market, both because of the impact of recent changes and because of trends we can foresee:

Challenges include:

� Decreasing growth rates globally and in mature markets,

suchastheUSAandWesternEurope;only�pharmerging�

markets such as China, India, Russia, Turkey, Brazil, Korea

and Mexico register significant growth

� As price consciousness in healthcare increases globally,

generic products are swiftly gaining ground. This eats into

the profits of innovative market players who see branded

products threatened by a much shorter life cycle protection

� There is an increasing need to demonstrate the economic

viability of products and solutions � with a cost-benefit

analysis taking all aspects of the therapeutical process

into consideration

� The GP market is decreasing in the face of growing

importance of specialised markets

� New healthcare policies, like e-prescribing and strict

formularies, are introduced to more advanced markets.

Treatment protocols specify which medicines are

particularly safe, efficacious and cost-effective in

different patient populations

� New stakeholders influence buying decisions: payers,

patients, governments, distribution channels, pressure

groups and � with less power � prescribers

� Increased accountability � all stakeholders must be

prepared to prove their decisions and be held

responsible for results

� Thanks to the Internet, patients have much increased

access to health-related information through

�health2.0�:websites,blogs,forums.Basedonthis,

patientsexertanincreasinginfluenceondoctors�

treatment decisions.

New sales and promotion modelsAll in all, this means that fundamentally new sales models, approaches and practices are needed. The reality is not the same all over the world but the increasing complexity of markets demands new strategies and new skills to benefit from new opportunities.Renewed marketing strategies must carefully consider each stakeholder group and prepare effective actions. Sales representatives must genuinely understand the concerns of the stakeholders they are to influence, develop new sales offers and approaches and find ways to reach out to them.

A new approach to sales should embrace the following key aspects:

A new target segmentation � not focusing on all

doctors but rather only the ones who really matter; not

focusing on doctors only but health professionals in a

broader sense including health managers, pharmacists,

nurses, distributors etc

A new sales offer � with a specific approach to each

stakeholder and targeted arguments that are meaningful,

always bearing in mind the �return on investment�

viewpoint

A new dimension of sales force teams � smaller,

more focused teams with a wider view on pharma issues,

yet more specialised in their target markets, and with a

strong support of multi-disciplinary teams

New promotional materials � more technologically

enabled: e-detailing, closed loop marketing and other

digital tools

A new incentives model � a review of incentive and

compensation systems, including bonuses, performance

reviews, and non-monetary incentives

A new training model � which includes:

� Strong scientific knowledge

� Negotiation tools and techniques fine-tuned to

the target audience

� A solid understanding of pharmaco-economics

� Fresh and effective information gathering

techniques

� Relationship management skills

� Teambuilding and teamwork practices.

Pharmaceuticals

Pharmerging Markets More traditional Sales model(reps�>prescriber)

Mature & Advanced MarketsMorecomplexsalesmodelDifficultaccesstodoctorsRestructingHealthSystemsNewstakeholdersLessimportanceofdoctorsDistributioncomplexityChangingportfolio

Financial Services04 > 05

Who is TACK?Maximising the contribution of your people in achieving profitable and sustainable growth

We focus on fundamental aspects of business success

Generating exceptional performance requires an all-embracing approach and the successful integration

of systems, processes, tools, people, knowledge and, of course, relevant competencies and skills.

At TACK we offer the complete package to develop your people and advance your business.

TACK is a world leading provider of training and development solutions.

We design bespoke solutions to fully address our clients� needs, demands, challenges and opportunities.

We offer one of the broadest ranges of training programmes available in the market in our areas of expertise.

We�ve been helping businesses and professionals fulfil their potential and perform at their very best for over 60

years. TACK has worked with clients around the world, in many markets and across industries, helping them at every

stage of the business cycle.

TACK has drawn on its years of experience to continue to innovate and develop world-class development

programmes. And today we�re proud to offer our services in over 60 countries and 35 languages across the globe

- a total support package to deliver lasting results, which is �The TACK Difference�.

Sales and Sales Management

We�ve all experienced dramatic changes during this time - politically,

economically and socially in the global environment. What has remained

constant throughout is that �selling� is the single most important

organisational activity. It�s simple - without �selling� you have no revenue

and without revenue you have no business.

Revenue generation is an evergreen issue and the responsibility for

profitable revenue growth is not confined to the sales team. That�s why

our sales development programmes are targeted at all customer touch

points within your organisation.

TACK�s internationally renowned sales development programmes cater

for every level from fundamental to advanced. We can support you in

every step of your career development - whether you are in a support

role, a salesperson, sales specialist or sales leader. We can assist

orgnisations to �sell their way to success� at every stage of their life cycle.

Our know-how is validated by regular research into buyers� views of

salespeople and our models have been developed and refined with 60

years of field testing!

What�s more, many of our sales development programmes are endorsed

by the Institute of Sales and Marketing Management (UK).A special focus on Pharmaceuticals

Having served dozens of clients in Pharmaceuticals and Healthcare across the globe, we came to realise that the

particular needs of the industry require and deserve specific solutions suited to the particularities of the business.

That�s why we �ve developed a dedicated line of development services for the Pharmaceuticals and Healthcare

industry. Our clients appreciate our specialised solutions. We �re sure that once you learn more, you will

appreciate them, too.

TACK Sales Skills Tower

TACK Management Skills Tower Leadership and Management Development

Managerstodayfaceafast-changingenvironment,highlycomplex

businessissuesandchallengeslikenothingtheyhaveexperiencedin

therecentpast.Equippingthemwiththeappropriatecompetenciesand

skillsisofparamountimportanceintheirabilitytomanageeffectively,

deliverresultsandmakeapositivecontributiontowardsorganisational

success.

Thekeytosuccessisyourpeople-theirskills,motivation,adaptability

andproductivity.TACK�sleadershipandmanagementdevelopment

solutionsblendthebestofprovenleadershiptheorywithhighlypractical

applicationofmanagementtechniques.

Ourofferingcatersforeverylevelofexperience,fromfirst-timeteam

leaderstoseniormanagers.

Weprovideyourpeoplewithahighlypracticalmanagementtoolkitso

theyarefullyequippedtoleadtheirteamstosuccesseveninaturbulent

businessenvironment.

What�smore,manyofourleadershipandmanagementdevelopment

programmesareendorsedbytheInstituteofLeadershipand

Management(UK).

Financial Services

Background and objectives

Our client is among the global top 5 of the pharmaceutical industry.

They are present in over 100 countries, on 5 continents. They have

about 80 production units and over 100,000 employees all over the

world. As the global financial crisis hit the world, major changes

occurred on the Portuguese pharma market forced by governmental

regulations. This called for a major strategic redefinition of the

business model, as well as the resources and organisational structure

of the company. TACK was called in to help our client design the new

sales model and implement it successfully.

Response

� AworkshopfocusingonmajorchangesinthePortuguese

pharmaceutical market

� Atrainingworkshopintroducingthenewstructure

and the new sales model

� SalestrainingworkshopsbasedonTACK�sPRO-PAYBACK

Selling�modelwithspecificbusinesssimulationsforSales

ManagersandtheirSalesRepresentatives,Medical

RepresentativesandPharmacyRepresentatives.

Results

� Ourclientrecognisedamuchimprovedacceptance

of change as their teams went through the programme

� Betteralignedandbetterfocusedsalesteamsthrough

thePRO-PAYBACKSelling� model

� A new way to promote drugs in Portuguese market (selling

by therapeutical areas) successfully implemented.


With their global market share exceeding 5%, our client is one of

the world's leading pharmaceutical companies. They employ about

100,000 people in 100 countries throughout 5 continents including

a sales force of 35,000 medical visitors. TACK has an ongoing co-

operation with them in a number of European markets dating back

to 1999 and TACK today is one of their preferred suppliers when it

comes to learning & development. Our client contacted us to design

and launch a comprehensive competence development process

for their Medical Visitors and Regional Managers. The objective of

the initiative was to ensure that the sales force learns and actively

applies effective sales and sales management practices that are

vital to succeed in an intensely competitive market. To achieve this,

a consistent and structured learning process was put in place that

combined short, focused learning modules with real-life practice and

conscious reflection to learn from experience.

Response

Together with internal subject experts, TACK designed a bespoke

learning process featuring 3 classroom training workshops for

Medical Visitors and 4 workshops for Regional Managers.

Medical Visitors� workshops covered:

� BasicandAdvancedSellingTechniques(2days):basedon

TACK�sPRO-PAYBACKSelling� Model, adapted to relevant legal,

ethicalandprofessionalrequirements

� Time&TerritoryManagement:aspeciallyadaptedversionof

TACK�sKeyAccountDevelopmentprogramme

� ProfitableNegotiating:anintense,practice-basedworkshop

offering experiential learning on effective negotiations

� ComprehensivefieldcoachingbyRegionalManagers.

Regional Managers� workshops covered:

� EffectiveSupervisoryManagement:effectivemanagement

practice along key situational variables

� MotivationalLeadership:howtomotivatesalesperformanceina

sustainable way

� FieldCoaching:providingsalescoachingsupporttofacilitate

effective learning from experience

� ProjectManagement:planning,leading,organisingandco-

ordinating effectively

� StrategicThinking:implementingstrategytocreateimpact.

In-between sessions, managers tried and tested-out new practices,

reflecting on and sharing relevant experiences with each other. All

covered managerial issues had immediate relevance and real-time

application to actual challenges.

Results

� Learningandperformanceimprovementswerereassuringly

confirmed by competency tests and knowledge exams, as well as

anecdotal feedback and performance measures

� Thedesignedprocessesarestillinplace,withallnewsalesstaff

going through the programme

� TACKhasalsotrainedanumberofinternalfacilitatorstoleadpart

of the programme internally

� RegionalManagersnowuseTACK�ssystemforperformance

evaluation and development.

Top global pharmaceutical company, Portugal Implementing a new sales model

06 > 07

SUCCESS STORΥ

SUCCESS STORΥ

What we offer you is not generic sales and management development. We offer you highly specialised development solutions,

specifically designed and fine-tuned to meet the needs and requirements of the Pharmaceuticals and Healthcare industry.

TACK has world-class Partners across the globe, all working closely together to design and deliver consistent solutions

throughout your organisation. You can benefit from our services in over 60 countries and 35 languages � all organised and

managed through a single point of contact.

Whatever your learning and development needs, TACK is uniquely well-placed to plan, design, deliver and coordinate a truly

global service geared to your local business objectives.

All our trainers and consultants are experienced experts in our proven international sales and management models,

techniques and processes. In addition, they share a passion for seeing our clients succeed and they will work closely with you

to ensure your solution is not only delivered, but also implemented.

The following success stories from around the globe demonstrate how TACK has helped clients succeed in achieving

profitable and sustainable growth.

Why work with TACK?By working with TACK you�ll be in great company - TACK client success stories

World leading Pharmaceutical Company, Europe Building sales and management excellence

Pharmaceuticals

Original

Find from best brand recreate PMS

http://www.solvaypharmaceuticals.com/

Annual Report2010


Our client is one of the world�s top healthcare companies,

operating in 50 countries employing over 28,000 employees. They

offer healthcare professionals and hospitals a comprehensive

range of products, from surgical instruments to innovative

implants, and therapeutic systems. Medical sales is a complex

and fiercely competitive market, involving a wide range of

products with very different target markets and sales cycles.

To differentiate themselves and meet their challenging growth

targets, they consistently look after the quality of products and

the professionalism of their people. Recognising the importance

of attracting and retaining talented sales professionals, they

established a learning platform for all their salespeople. Their

aims were to practice consultative selling to ensure value-adding

partnerships are built with customers and create a consistent and

professional approach across their three divisions. They selected

TACK as their training partner, as they felt that TACK�s holistic view

of development and our comprehensive sales offering was the

best match to meet their particular needs.

Response

� Design of a new performance framework of sales competencies

used as a benchmarking and development tool

� Re-engineer the sales and performance monitoring processes

� KPIs, recruitment and induction, tactical direction of sales

management

� Design and development of a Sales Academy, consisting of

bespoke short-, and longer-term integrated learning programmes

to meet team and individual needs of sales and product managers

� A core Consultative Selling programme providing the

foundations with additional application workshops focusing on

practical use under specific sales scenarios

� Complementary sales management and product management

workshops to review core sales skills, so managers can reinforce

new ideas and techniques

� A comprehensive series of management workshops and

one-on-one sessions: Key Account Development, Core Sales

Management Skills, Coaching, Business Planning, Recruitment

Interviewing and Selection, Marketing and Finance

� Design and management of a creative training and team

building event, titled �Beating the Competition�.

Results

� Since the start of the programme over 150 employees

participated in the Sales Academy. The Out Patient Medical

division (OPM) has seen a dramatic up turn: a 24% increase in

revenue in the past two years, almost doubling its share of our

client�s business to 19.5%

� Individual success of salespeople has also been evident

through promotions, greater levels of confidence and dramatic

improvements in personal sales results. One participant increased

her sales by 600% in one key account

� Our results have also been recognised by the National Training

Awards, with our client becoming the winner of a Regional Training

Award.

Innovative pioneer in the medical devices industry, China Enhancing sales competency

Pharmaceutical industry leader, Russia Developing leadership competence


Our client is a leading pharmaceutical organisation headquartered

in the UK, with staff numbers exceeding 100,000 people

worldwide. They work in public health all over the world, engaging

in scientific research, developing, producing and selling

pharmaceuticals, vaccines and consumer goods for hygiene and

health protection. They have been present on the Russian market

since the 1980�s and today they not only promote their products in

Russia, but also make significant contributions to finding solutions

to major challenges facing the Russian public health. They chose

TACK as a preferred partner to train their sales force and develop

people management and team leadership competence.

Response

� Working together with their internal experts, TACK designed a

bespoke programme on Effective Supervisory Management. This

intensive and highly interactive 3-day workshop allowed in-depth

study of managerial tools, and a situational approach to people

management and development

� Participants were thoroughly assessed before and after the

programme to define learning gaps, work on them, and assess the

effectiveness of the initiative.

Results

� The programme helped bring people management practices to

a new level within the organisation

� According to evaluation results, all participants highlighted the

programme�s effectiveness and practical applicability

� As a result of the success of the programme, it became a

standard part of the client�s learning portfolio and we prepared

8 in-house facilitators to deliver it internally.


Our client is a US-based leading global medical devices company,

employing over 10,000 people to improve patient care around the

world. Through their five product groups (Trauma, Spine, Cranio-

Maxillofacial, Biomaterials and Power Tools) they develop, produce

and market instruments, implants and biomaterials for the surgical

fixation, correction and regeneration of the human skeleton and

its soft tissues. They operate in product markets with high growth,

driven by aging population and improvements in technology

that allow treating more patients with better implants. To deliver

their value of Customer Orientation and generate more business

development, they launched a comprehensive sales competency

development program. They selected TACK as their exclusive

development partner. We helped design and deliver customised

sales training and development solutions, which addressed their

specific business needs and targeted learning objectives.

Response

� �Translated�thetargetedsalescompetenciesintospecific

learning objectives. Special care was taken to ensure that targeted

improvements will have an immediate and direct contribution to

sales performance

� DesignedanddeliveredacomprehensiveSalesTraining

Programme which equipped sales representatives with a

comprehensive and practical toolkit of solution-driven sales

techniques to totally satisfy customers and defeat competition

� Adaptedahands-onapproachinthelearningprocess

to ensure that embedding of the new knowledge, skills and

competencies is achieved

� Workedcloselywitheachparticipanttodevelopaneffective

personal action plan

� Craftedspecificcompetencydevelopmentplansforeachsales

and sales management level.

Results

� EquippedsalesconsultantswithTACK�shighlyeffective

PRO-PAYBACK Selling� model

� Effectivelyhelpedthemtoachieveimprovedsales

performance, better customer relationships, and thus a more

consistent delivery on business objectives

� Eachparticipant�spersonalactionplanhelpedbuildcloserand

more profitable partnerships with clients

� Accordingtotheevaluation,participantsandtheirmanagers

werehighlysatisfiedwithTACK�sservicesandtheirpositiveeffects

on business development and results.

SUCCESS STORΥ

SUCCESS STORΥ

Top global healthcare company, UK Designing a Sales Competency Framework and a Sales Academy

Major global pharmaceutical company, Denmark Boosting sales meetings� effectiveness


Our client is a major global pharmaceutical company. They

employ over 50,000 all over the world, developing, producing and

selling pharmaceutical products to both animal and consumer

healthcare. Due to the company�s constantly broadening portfolio

of drugs, sales staff where challenged to deal with an increasing

number of customers. At the same time, the amount of time

needed per meeting was increasing due to the ever broadening

range of products to be presented. TACK worked closely with the

sales staff and management to identify where and how it would be

possible to optimise the sales effort.

Response

� Conducted a hands-on study of existing practices through

which it was identified that the best way to improve sales

effectiveness was to rethink the process of prioritising, planning

and booking sales meetings

� Designed a training workshop focusing on the right habits of

planning and booking meetings with customers

� A series of training programmes on effective sales planning and

organisation over a 6 month period

� Practice days experimenting with the practical use of tools

learned

� One-on-one coaching of sales personnel

� Follow-up workshops on best practices.

Results

� An average of 22% increase in number of planned

meetings per week

� Better and more effective planning and organisation of the day,

as reported by participants and their managers

� Tangibly increased sales conversion rates through better and

more structured presentations

� Decrease in unproductive time on the road and due to

unsuccessful meetings

� Better attitude towards planning and booking meetings, less

downtime, fewer support requests, increased productivity

� Feedback received shows an overall high satisfaction with

results achieved.

SUCCESS STORΥ

SUCCESS STORΥ

Pharmaceuticals08 > 09


Our client is a pioneer in healthcare, based in Switzerland. As an

innovator of products and services for early detection, prevention,

diagnosis and treatment of diseases, they contribute on a broad

range of fronts to improving people's health and quality of life.

They are providing the first products that are tailored to the needs

of specific patient groups. Their mission is to create added value

in healthcare by focusing on their expertise in diagnostics and

pharmaceuticals. Recently they enjoyed tremendous growth in

their business: sales growth, as well as geographical expansion.

Considering the advance of products and high quality services, they

decided to establish a Training Academy to provide a continuous

development path for all levels of sales and service staff. They

wanted to bring the learning from the training academy back into the

real working environment, to continuously develop brand values and

further improve business performance. They decided to partner up

with TACK to help accomplish this important initiative in China.

Response

� Trainedmorethan200membersofstafftoaddressbusiness

behaviours to support brand values

� Createdaplatformforeffectiveon-brandcommunications,

bringing brand values to life for staff in their daily work

�Designedanddeliveredaseriesofsalestrainingprogrammes

and sales workshops across different work levels

� Strengthenedfront-lineemployees�servicefocusandcustomer

awareness by a systematic customer service training programme

� Designedanddeliveredmanagementtrainingprogrammes

that helped enhance the effectiveness of organisation

� Designedandimplementedaseriesofbusinessskills

development programmes addressing a broad range of

communication and interpersonal skills.

Results

� Improvedstaff�sproactiveattitude,betterworkenvironment,

increased staff engagement and a sense of purpose and mission

� Improved quality and value awareness, encouraging individuals

totakepersonalresponsibilityforon-goingqualityimprovementto

winandkeepcustomers�trust.Overallcustomersatisfactionand

internal cooperation improved significantly as a direct result of the

initiative

� Successfullyappliedcompanyculturetospecificprocesses

and practices

� Increasedfieldsalesperformance,aswellastheloyalty

and commitment of key accounts

� Enhancedmanagementpractices,bringingcompanybrand

values to life

� Substantiallyincreasedstaffmotivationandengagementlevels.

World leader in healthcare, China Bringing brand values to life


As one of the leading pharmaceutical companies in the world, our

client realises the strategic importance of people development

to maintain and further strengthen its position. TACK worked

closely with their Learning & Development Managers to design a

comprehensive Supervisor and Officer Development Programme,

based on their established HR Strategic Plans and Competencies.

Response

� Designandimplementationofacomprehensive,business-

themedandresults-focusedcompetencedevelopment

programme addressing 15 specific management competencies.

The programme constituted a total of 9 learning days off work plus

related work assignments

� Theprogrammewasdividedinto3partswith3dayseach:

-Part1:TogetherWeGrow

-Part2:TogetherWeAct

-Part3:TogetherWeGenerateResults

� Workassignmentsimplementedin-betweenlearningdays

helped turn learning into action, generate insights, achieve

results,andembednewhabits.Solution-focuseddiscussionswith

superiors, fellow participants and facilitators helped participants

think through relevant business problems and opportunities and

define relevant action plans to address them

� Performanceandskillsassessmenttogaugeandreport

development in the 15 managerial competence areas.

Results

� Theclientreportedanoticeableimprovementinallofthe15

targeted managerial competence areas

� Participantsandtheirsuperiorshighlyappreciatedthe

programme and reported that it helped them tangibly improve

competence and performance in their roles as managers and

leaders

� Basedonthesuccessofthefirstseries,ourclientdecidedto

continue our cooperation and integrate the programme into their

talent management and leadership development processes.


Our client promotes and sells high added value generic

pharmaceutical products in a market leading position. Their cost-

effective products include antibiotics, pain relief and cardiological

products. They consistently develop their relationships with

hospitals and special regional health care centres. They focus on

the values of quality, innovation, and global presence. They are

truly committed to consistently exceeding customer expectations.

Our client decided to step up to the challenges of the changing

market, and increase sales volume with a proactive development

plan featuring different stages according to the development

level and professional challenges of the given target group. The

ultimate objective was to achieve a higher level of commitment

from business partners, and thus increase market share.

Response

- A development solution was designed targeting two different

audiences within the client�s organisation: the junior sales force

and the advanced sales force. Unique learning objectives were

set for each audience

� For the junior sales force a foundational sales workshop on

creating a positive first impression, planning sales visits, using

focused questions, structuring and using solid argumentation,

gaining commitment, closing the deal and consistent follow-up

and tracking

� For the advanced sales force an advanced sales development

session on success-oriented attitude, partner management,

assertiveness, cooperation strategies, maintaining win-win

relationships long term, dealing with difficult partners and handling

conflict situations.

Results

� According to participant and line manager feedback, the

programmes successfully supported sales staff in achieving

more focused sales efforts, improved sales results, better

customer relationship management, and thus a more consistent

achievement of business objectives

- Participants reported a boost in morale, self-confidence,

motivation and achievement drive

� In addition, the programmes had a markedly positive impact that

helped reduce staff turnover

- Based on the success of the project, the client is exploring opportunities for further cooperation with TACK.

SUCCESS STORΥ

SUCCESS STORΥ

SUCCESS STORΥ

Global pharmaceutical icon, Ukraine Professionalising the field sales force


Our client is one of the top 5 pharmaceutical companies in the

world. They achieved significant results in the Ukrainian market

within a few years after entry. Being part of a global company, they

had their internal training and development solutions implemented

by in-house trainers. The objective to further increase market share

required reinforcing their field sales force. They realised that to

develop required competencies effectively they needed to partner

with a specialist provider who has the right expertise, industry

knowledge and delivery capability. They chose TACK and over time

our co-operation developed into a close partnership. In addition to

developing their field sales force, we helped re-design and deliver

loyalty programmes for opinion leaders and key buyers, too.

Response

� Designedandimplementedadevelopmentprogrammeforthe

field sales force to reinforce key competencies needed to gain more

business, providing practical business development tools to use in

daily practice

� Developmentworkshopsforopinionleaderstohelpthemensure

greater impact of their speeches

� Trainingmodulesforkeybuyerstohelpthemfosteraneffective

communication.

Results

� Increasedproductivityoftheclient'ssalesforceresultinginhitting

targets

� Increasedloyaltyandcommitmentonthepartofopinionleaders

and key buyers

� Feedbackreceivedindicatesthatbothparticipantsandtheir

managersvaluedTACK�scomprehensiveapproachandconsider

TACKaprofessionalandreliableL&Dpartner

� Highlypositivefeedbackfromthedepartmentresonatedinside

the company, and as a result they expanded our co-operation with

further departments previously co-operating with a competitor.

SUCCESS STORΥ

Top ranking global pharma company, Indonesia Growing, acting, generating results

Global pharmaceutical giant, Hungary Improving sales effectiveness

Pharmaceuticals10 > 11

In a fast-changing and highly complex

business environment

it is of paramount importance

to be able to manage effectively and

�sell your way to success'.

Are you uniquely well-placed

to make a profound difference

to your people's performance

and your organisation's results?

TACK International Ltd, Trinity Court, Batchworth Island, Church Street, Rickmansworth

WD3 1RT, United Kingdom, Tel.: +44 (0) 1923 897900, Fax:+44 (0) 1923 710243

[email protected], www.tackinternational.com