Tara Anderson 9836 E Peralta Ave.

Mesa, AZ 85212 847-707-4881

tara@taraanderson.com www.taraanderson.com

PROFILE Experienced and confident learning and customer experience leader with a successful track record of building teams, products, curriculum, and programs to motivate and train users globally. Seeking the opportunity to use my experience and passion for customer success to innovate products and service offerings to dynamically enhance the customer experience and increase overall revenue.

PROFESSIONAL EXPERIENCE Newforma Industry leading developer of enterprise and SaaS Project Information Management software that connects architects, engineers, contractors, and owners in order to eliminate waste, promote best practices, and maximize profitability. Director of Customer Experience April 2016 – January 2017 Modernized learning by launching a Learning Management System to organize, execute, and track all employee and customer

education. Accelerated onboarding and increased employee satisfaction by launching a comprehensive Employee Community (on the

Salesforce.com platform) to provide employees one place to find all needed information and collaborate with colleagues. Transformed product learning and user assistance by introducing an in-product guidance tool to provide instant guided training

and assistance. Co-chair of the core planning team who successfully executed an international user conference resulting in a 96% approval

rating from attendees. Empowered customers to better collaborate with Newforma experts and each other by enhancing the forums and tools in the

Newforma Customer Community, which in turn also doubled the membership. Increased customer self-service of the Knowledgebase with the implementation of a review process to ensure technical

accuracy and optimal usability. Director of Learning and Development November 2014 – April 2016 Accelerated internal onboarding by developing and executing the first employee onboarding training program where new

employees learn the fundamentals of the industry, company, teams and products. Revolutionized learning options for customers by developing self-paced, interactive eLearning modules to enable users to learn

functionality when and where they need it. Enhanced the user and partner certification programs to promote product and industry champions. Manager of Training Services January 2013 – November 2014 Built and managed team of nine international trainers which increased service delivery response times, promoted product

confidence, and enhanced local presence. Elevated the credibility of training services by establishing user and partner certification programs. Developed internal product training curriculum to expose employees to the benefits of the Newforma solutions. Assembled an extensive library of video tutorials and reference guides to enhance user self-service learning. Training Consultant March 2011 – December 2012 Developed comprehensive learning curriculum for the Newforma enterprise software suite. Conducted hands-on, onsite lecture, and live web-based training and workflow consultation for an international user base. Established an internal certification process for onboarding new trainers.

Océ Reprographic Technologies Developed industry leading print management software and online planroom technology for the global reprographic, architectural, engineering, construction, and manufacturing industries. International Product Manager February 2009 - March 2011 Coordinated pre-launch of a SaaS document distribution and tracking solution for the global AEC industry. Managed international beta customers for product feedback and enhancement.

Developed international business and sales model. Certificated as an Agile Product Owner and provided user experience feedback for software development. Conducted in-person and web-based product demonstrations.

Océ North America, Inc. Leader in digital imaging, industrial printing, and collaborative business services supporting document and print management software solutions. Senior Training Consultant August 2002 - February 2009 Developed and conducted on-site and web-based advanced workflow and sales training for Océ software focused on the AEC,

manufacturing and reprographic industries. Increased sales by leading customer demonstrations and presentations. Enhanced productivity for AEC, manufacturing and reprographic customers with workflow and process analysis and

optimization. Customer Training Representative November 2000 - August 2002 Conducted on-site and classroom training on Océ wide format hardware and software. Managed training for enterprise systems in manufacturing, reprography, design and construction. Document Printing Systems Sales Executive November 1999 - November 2000 Managed multiple public sector and commercial accounts. Created customer solutions to increase profitability with Océ hardware and software. Oversaw large product installs, implementation, training and support. Customer Service Support Representative November 1998 - November 1999 Developed and conducted training for customers and employees on small format printing hardware and software. Promoted customer satisfaction and product retention. Indiana Area Junior High School Ninth Grade Economics Teacher January 1997-June 1997 Instructed 135 students daily.

EDUCATION Indiana University of Pennsylvania Bachelors of Science in Secondary Social Studies Education Minors in Economics and Pre-Law Student Teacher of the Year Major GPA: 4.0 Overall GPA: 3.99

SKILLS Proficient in Microsoft Office Suite, Salesforce.com, online communities on the Salesforce.com platform, GoToMeeting,

GoToTraining, GoToWebinar, Skype for Business, virtual training environments Exceptional ability to effectively communicate complex concepts and workflows to audiences of varied knowledge levels and

learning styles Extensive curriculum development and assessment experience Broad knowledge of training modalities