sxsw16 - nailing customer experience using 5 ux principles

5
NAILING CUSTOMER EXPERIENCE USING 5 UX PRINICIPLES VOTE FOR US NOW

Upload: affinity

Post on 13-Aug-2015

308 views

Category:

Marketing


0 download

TRANSCRIPT

Page 1: SXSW16 - Nailing Customer Experience using 5 UX Principles

NAILING CUSTOMER EXPERIENCE USING

5UX PRIN

ICIP

LES

VOTE FOR US NOW

Page 2: SXSW16 - Nailing Customer Experience using 5 UX Principles

GLOBALLY ONLY ABOUT 25%of businesses have a well developed strategy for improving customer experience.

Page 3: SXSW16 - Nailing Customer Experience using 5 UX Principles

ONE OF THE MAIN REASONS WHY CX STRUGGLES IN BUSINESS IS THAT IT CAN BE OVERWHELMING AND COMPLICATED.

BUT IT DOESN’T HAVE TO BE.

Page 4: SXSW16 - Nailing Customer Experience using 5 UX Principles

B U T F I RST YOU’LL NEED TO KICKSTART OR REVAMP YOUR C U S T O M E R EXPERIENCE PROGRAM

THE OPPORTUNITY EXISTS TO KICK THE PANTS OFF

75COMPETITION

%OF THE

Page 5: SXSW16 - Nailing Customer Experience using 5 UX Principles

This session will provide the tools, process and examples to help create and manage your own self-perpetuating CX.

GIVE US A THUMBS-UP ON PANEL PICKER NOW

NAILING CUSTOMER EXPERIENCEUSING 5UX PRINCIPLES

VOTE FOR US NOW