sxsw 2013 panel - jenn lim - delivering happiness

11
SXSW AUSTIN, TX MARCH 12 2013 JENN LIM CEO & CHIEF HAPPINESS OFFICER

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Page 1: Sxsw 2013 Panel - jenn lim - delivering happiness

SXSWAUSTIN, TXMARCH 12 2013

JENN LIMCEO & CHIEF HAPPINESS OFFICER

Page 2: Sxsw 2013 Panel - jenn lim - delivering happiness

THEN THERE WAS A BUS TOUR

FIRST…THERE WAS A BOOK

Page 3: Sxsw 2013 Panel - jenn lim - delivering happiness

WHAT IS YOUR GOAL IN LIFE?

Page 4: Sxsw 2013 Panel - jenn lim - delivering happiness

OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS.

YET WE’RE SUPERBAD AT PREDICTINGWHAT CAN SUSTAIN IT.

Page 5: Sxsw 2013 Panel - jenn lim - delivering happiness
Page 6: Sxsw 2013 Panel - jenn lim - delivering happiness

CAN COMPANIES REALLY BE

SUCCESFUL WITH HAPPINESS AS A

BUSINESS MODEL?

Page 7: Sxsw 2013 Panel - jenn lim - delivering happiness

CULTURE AND CUSTOMER SERVICE$2B COMPANY

1999 – TODAY

‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08

Gro

ss S

ale

s $M

M

$1,000

800

600

400

200

NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION

SHARE VALUE AT THE TIME OF CLOSING

Page 8: Sxsw 2013 Panel - jenn lim - delivering happiness
Page 9: Sxsw 2013 Panel - jenn lim - delivering happiness

HARVARD BUSINESS REVIEWJAN-FEB 2012 ISSUE

HAPPINESS in the WORKPLACE

SALES 37%

PRODUCTIVITY31%

ACCURACY 19%

CREATIVITY300%

______________________________________

TURNOVERENGAGEMENT CREATIVITYPROFITS

Page 10: Sxsw 2013 Panel - jenn lim - delivering happiness

IF RESEARCH SHOWS

VISIONCORE VALUES HIGHER PURPOSE

LEADS TO HAPPINESS…

HOW DOES THAT APPLY TO YOU AND

YOUR COMPANY?

Page 11: Sxsw 2013 Panel - jenn lim - delivering happiness

HOW CAN WE HELP?

FOR: QUESTIONS

CULTURE BOOKCOPY OF THE PRESENTATION

[email protected]

JOIN THE MOVEMENTDELIVERINGHAPPINESS.COM

FACEBOOK.COM/DELIVERINGHAPPINESSTWITTER | @DHMOVEMENT | @DHMOVEMENTCEO