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Parking Operations& Campus Access

Management

“It’s About More Than Just Parking…”

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CURRENT FUTURE

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“OLD SCHOOL” PARKING SERVICES

MODEL

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Customer Relations

TDMTravel Demand

ManagementOperations

POCAM PARADIGM

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POCAM TEAM

Office Manager

Front Counter Cashiers

Deck Manager

ASSOCIATE DIRECTORCampus Access Management

& Travel Demand Management

Suzanne Williams

OPERATIONSMANAGER

Steve Sparks

Transit Coordinator

Bus Drivers

DIRECTOR Auxiliary Services

Scott Milman

Enforcement Supervisor

Motorist Assistance

Patrol

Deck Attendants

Operations Assistants

ASSOCIATE DIRECTORParking Operations

& Customer Relations

Sharon Brown

Enforcement Officers

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POCAM MISSION

To efficiently and effectively manage

our parking and transportation resources through campus access

management strategies that assist in supporting the mission of the

University.

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HITTING A MOVING TARGET

• Changing environment supply and demand

• Day-to-day changesevents and projects

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OPERATIONS

• Lot signage improvements

• Staff development

• Motorist Assistance Patrol

(MAP)

• Motor Pool

• Exit Express

• Communication via personal contact, phone, print, web

• Warnings, Appeals, Parking School

• Person-centeredindividual consultations

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CUSTOMER RELATIONS

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TRAVEL DEMAND MANAGEMENT

• Continuous analysis• Proactive change management

EDUCATION

communications and marketing

AWARENESS

of campus access options

COMPLIANCE

behavior modification

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POCAM UTOPIA

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CAMPUS COMMUTE CHALLENGE

Please pledge to try a form of sustainable transportation at least once before July 10th!

TRAINBUS

CARPOOLBIKEWALK

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“It’s About More Than Just Parking…”

•Person centered•Options for campus access •Communicate to educate •Accessibility •Multi-modal paradigm

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QUESTIONS?

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POCAM

Parking Operations & Campus Access Management

Walker Avenue Parking Deckparking.uncg.edu(336) 334-5681