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Susan Vaughan 3750 SW 108 th Ave. Beaverton OR 97005 503- 679-5065 [email protected] SUMMARY OF QUALIFICATIONS More than 15 yrs. customer service experience Worked four years as hospitality representative. Proficiency with computer software programs. (PowerPoint, Word, Excel, Outlook) ■ Core Skills and Competencies Effective time management Ability to plan, organize, and prioritize work Strong oral and written communications Highly skilled in interpersonal communication with persons inside and outside the organization Ability to efficiently make decisions and solve problems WORK EXPERIENCE Hilton Athletic Club - Portland, OR Club/Sales Representative 2011 - Present Achievement Highlights: Handle all incoming calls and answer inquires made Helped in facilitating and promoting Portland Marathon Massage event Nominated four times employee of the month Resolved all customer/guests complaints Daniel Phillips D.D.S. - Aloha, OR Orthodontic Assistant 2003 - 2010 Achievement Highlights: Established protocol for satellite office Supervised the performance of front office and clinical staff Managed inventory of office In charge of OSHA/MSDS programs EDUCATION Associates Degree, general studies 2013 Bachelor’s Degree in Community Health Education; December 2015 Continued education in Business

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Page 1: Susan Vaughan Resume (1)

Susan Vaughan3750 SW 108th Ave. Beaverton OR 97005 503-679-5065 [email protected]

SUMMARY OF QUALIFICATIONS More than 15 yrs. customer service experience Worked four years as hospitality representative. Proficiency with computer software programs. (PowerPoint, Word, Excel, Outlook)■ Core Skills and Competencies Effective time management Ability to plan, organize, and prioritize work Strong oral and written communications Highly skilled in interpersonal communication with persons inside and outside the organization Ability to efficiently make decisions and solve problems

WORK EXPERIENCE

Hilton Athletic Club - Portland, OR     Club/Sales Representative              2011 - PresentAchievement Highlights:

Handle all incoming calls and answer inquires made Helped in facilitating and promoting Portland Marathon Massage event Nominated four times employee of the month Resolved all customer/guests complaints

Daniel Phillips D.D.S. - Aloha, OR Orthodontic Assistant 2003 - 2010Achievement Highlights:

Established protocol for satellite office Supervised the performance of front office and clinical staff Managed inventory of office In charge of OSHA/MSDS programs

EDUCATION Associates Degree, general studies 2013 Bachelor’s Degree in Community Health Education; December 2015 Continued education in Business GPA 3.9

VOLUNTEER EXPERIENCE Participated at an assisted living Daycare Center for children and elderly Planned and facilitated fund raisers for Relay for Life Internship at NCNM (National College of Natural Medicine) Worked with community programs to help non-English speaking individuals develop their English

skills Red cross volunteer, Philippines

mailto:[email protected]

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