Susan Power2/7 College Cnr, O’Connor, PERTH WA 6163

Mobile: 0414 317 600 Email: Susie.power@bigpond.com

Professional Summary____________________________________________________

With over 10 years’ experience in Injury Management, managing injured workers and their sustainable return to work, 15 years in administrative and receptionist roles, which includes secretarial skills, data entry, switchboard operation, organising appointments, diary management and liaising with Project and Safety Managers, workers, Insurance people, Dr’s and Medical Specialists.

I also have a strong computing knowledge, extensive experience using programs including Word, Excel, PowerPoint, Outlook and the internet.

I am currently seeking for an opportunity to further apply my strong Injury Management skills in a challenging and fast paced environment.

Core Qualifications_______________________________________________________

The ability to provide training and mentoring to Business Projects and workers with the Workers Compensation/Injury Management Process

High level of communication and organisational skills Team player with an ability to provide guidance Self-motivated and enthusiastic Strong negotiating and interpersonal skills Methodical and organised Computer literate in many Microsoft and other data base software including in-

house injury management reporting system

Qualifications____________________________________________________________

Advance Course in Injury Management – expertise in technical interpretation of legislation and regulations in WA, QLD, NSW, Vic and SA

First Aid Certificate Caring for Kids – Provide Basic Emergency Life Support Mental Health First Aid Australia Connector training – Mates in Construction Manage Conflict, Establish effective Positive Safety Culture Programs and Manage

construction industry Occupational Health and Safety Legislation Monitor a Safe Workplace Safety Awareness Training Addressing Psych Injuries – Bullying and Harassment Course on Workplace Bullying Completed Advanced Secretarial Course

Professional Experience___________________________________________________

Lendlease, previously Abigroup – Injury Management Advisor 2011-Current

In my current position as Injury Management Advisor for Lendlease, I am responsible for overseeing all Lendlease businesses across Western Australia and Tasmania. The primary objective of this role is to provide care, support, advice and overall management of the safe and durable return to work of Lendlease employees who have suffered a related injury or illness as well as non-work related injuries and illnesses. My duties are:

Early intervention with appropriate, adequate and timely services based on assessed needs.

Liaise with and organise Doctors and specialised appointments for the injured worker.

Participate in case conferences providing strategic advice and solutions on rehabilitation and return to work.

Manage claim/wages payments ensuring they are processed on time, calculated correctly and entitlements received in line with payroll run.

Conduct regular site visits to support injured workers, undertake relevant training and information sessions and monitor return to work progress.

Attend regular on site toolbox talks and pre start meetings. Provide regular updates to the business on relevant issues and red flags that may

be present on claims or trends. Administer and maintain all claim information on Ascentor’s Injury Management

reporting system.

Key Achievement

Over the past 12 months I have been working closely Mates in Construction to partner with Lendlease to raise awareness on Mental Health, Suicide and training in prevention of suicide specifically within the construction industry.

This has been creating a much more resilient building and construction workforce.

BAE Systems Australia - Health Co-Ordinator & Injury Management Consultant2008-2010

I provided support for the injured worker from date of injury to their return to work.

Managing over 40 claims per year in accordance with the regulation of the Workers Compensation Act 1981. Duties included:

Regular communication with the injured worker, Doctors, specialists and the insurance company.

Design and collate the return to work documents. Complete all documents required for a workers compensation claim. Organise and Attend Case Conferences with insurance company.

Assisted the Safety, Health and Environment Manager. Daily data entry of updating workers compensation files and claim action plans. Taking of minutes for Safety Meetings and Tool Box Meetings. Organising information for Safety Manager for daily Pre Start Meetings. Assisted First Aid Officer when injuries occurred. Managed and reviewed stock take for First Aid Hut. Organised internal physiotherapy treatment for injured workers and non-injured

(preventative care) workers. Organised hearing, eye and ergonomic testing for all BAE Employees.

Aurenda - Injury Management Consultant 2007-2008

My position here was to co-ordinate injury management services to various clients from Aged Care facilities, mining companies and local private businesses, managing over 90 claims and assisting them in the transition from injury to return to work. My responsibilities were:

Daily data entry, updating files and claim action plans Regular contact with the injured worker, Doctors, specialist and insurance

companies Devising correspondence to all parties involved Arranged case conference meetings with insurance companies Providing quarterly updates/reports to my Manager on current claims

VHS – Volunteer Home Support - Receptionist/Assessor Co-ordinator2004-2007

I began as a receptionist and then after 12 months I was promoted to Assessor Coordinator. My duties involved:

Answering phone calls Arranging and co-ordinating daily bookings of support services for clients such as,

gardening, home cleaning and home maintenance jobs Diarising daily rosters for the employees Organised monthly meetings for Board of Directors Faxing, photocopying and filing tasks

Assessor Co-ordinator position:

Making appointments with new clients to establish what services they required Completing the necessary paperwork to see if they qualified for our assistance

program Assisting queries from clients on a daily basis Collating and presenting a quarterly report for the Board of Directors on new clients

and services they require Trying to serve our clients effectively while keeping within a budget Liaising with contractors and trades people advising them of services required by

our clients

Anglican Homes - Centre Clerk 2000-2004

Centre Clerk for front office reception providing administration support for the elderly and disabled residents. My duties were:

Implementing data entry of centre costs daily Organising maintenance services for the independent living units and hostel

accommodation Answering telephone enquiries, external and internal Weekly banking for the residents Faxing, photocopying and filing tasks Volunteer out of work time to help out in the dining room and functions we put on

for the residents, Christmas, Easter and birthday celebrations

Education

St Hilda’s School for Girls – Mosman Park, Western Australia

Completed year 11 and all subjects

Community Involvement

Lendlease Community Day – volunteering for community service one day of the year

Volunteer my support to Mates In Construction for training within Lendlease Ongoing work with Principal Advisor at University of Western Australia putting

together support for Workplace Mental Health

________________________________________________________________________

References

David Jenkinson – Lendlease State Manager – 0419 712 725 Michelle Giorgi – Lendlease HR Manager – 0438 951 406 Damien Chalk – Previous Lendlease HR Manager – 0429 612 061 Sarah-Jane Haughey – Service Manager – QBE Insurance – 08 9213 6115