SUSAN FRAY 13108 S Sunset Terrace

Winter Garden, Florida 34787 (321)460-6959

stfray@yahoo.com

Key Strengths

Excellent customer service within all aspects of internal/external clientele including:

rapid response, problem solving, negotiations, communication and critical

thinking

Launching new departments and committees to bring about structural change for

the purpose of increased productivity and employee motivation resulting in raising

the level of company net revenue and productivity

Competitive turnkey approach to marketing and management

EXPERIENCE

Leadership

Managed and supervised sales personnel of 8000 in multiple states Managed support staff of 300 within a time share sales Establish and maintain a consistent corporate image throughout all product lines.

Management

Investigated company violations and reported findings to directors and supervisors with recommendations for corrective action.

Wrote detailed reports and conducted critical issue investigations. Experienced at proofreading and checking content of legal documents in real

estate sales, time share, and sales contracts. Confer with department heads to discuss and formulate plans for soliciting

business. Research, analyze, and monitor financial, technological, and demographic

factors to capitalize on market opportunities and minimize effects of competitive activity.

Prepare list of prospects from leads in other publications or Web sites and old accounts.

Sales

Experienced in complex new and pre-owned residential real estate sales, multiple facets of time share sales, and in home presentations involving communications with numerous agencies and personnel.

Proven ability to communicate effectively and decisively in diverse environments. Briefed directors and company CEO’s Develop and execute comprehensive sales Identify potential clients, solicit their business by building relationships, book their

business, and maintain contact.

Medical

Supervised 7 Physicians, nursing staff, and medical support personnel of 40 for multiple medical practices, including an outpatient ambulatory surgical facility.

Established work schedules, training requirements, billing and coding for medical practice and outpatient surgical facility.

Evaluated employee job performances and counseled as needed. Advocate for patient appeals process Provided front and back office assistance; patient set up for x-ray and

development of film

EMPLOYMENT HISTORY

Full Circle Realty Inc July 2004 – present 545 Altaloma Ave Orlando Florida 32806 407.894.0777

CFI / Westgate Resorts February 1996- July 2004 5601 Windhover Drive Orlando Florida

Hydro Technologies March 1993 - July 1996 Cape Coral Florida

Steven Ostendorf DPM August 1986 - July 1996 Ft. Myers, Florida 33907

EDUCATION

Everest University – Associates International Business

Continued education with Bachelor degree – International Business