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Driving and Transforming the Business Suren Gupta Executive Vice President Technology and Operations The CIO Event Chicago October 15, 2014

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Suren Gupta

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Page 1: Suren Gupta

Driving and Transforming the Business

Suren Gupta Executive Vice President

Technology and Operations

The CIO Event Chicago October 15, 2014

Page 2: Suren Gupta

Allstate Corporation At A Glance

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Page 3: Suren Gupta

What do the Board and the CEO Want?

Business growth

World-class IT efficiency

24/7 cybersecurity

Value creation through digital Innovation

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Page 4: Suren Gupta

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A moment of opportunity for the CIO

CIOs are at the table

Pace of tech growth

Rising consumer demand

Explosion in data

Speed of market creation

Severity of cyber attacks

Page 5: Suren Gupta

CEOs are bringing CIOs to the table 41% of CIOs report to the CEO

5

CEOs say who is most responsible for digital innovation

Source: Gartner April 2014 survey of CEOs

1. Chief Information Officer

2. Chief Marketing Officer

3. Business Unit Leader

4. Chief Operating Officer

5. Chief Digital Officer

6. Chief Strategy Officer

Page 6: Suren Gupta

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Predictive selling Context based engagement More accurate consumer demand

Five forces that will change the pace of growth

Big Data

Public Cloud Computing

Social, Local, Mobile

Cognitive Computing

Internet of Things

Reduce cost of operations Paperless processing Always available, anywhere

Social context marketing Localized context relevant information Mobile based instant access to information

Artificial intelligence based engines Call center assistants Real time risk and advice

Universally connected Connected home, car, communities Enable real time analytics

Page 7: Suren Gupta

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Rising

consumer

demand

for digital

Page 8: Suren Gupta

Explosion in Data Every Minute of the Day

Receives over 4 million search inquiries

Users share 2.5 million pieces of content

Users tweet 277,000 times

Users upload 72 hours of new video

Users post 26,380 reviews

8 Source: Domo, “Data Never Sleeps 2.0”

Page 9: Suren Gupta

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30 years to develop a market 100 years ago

20 years to develop a market 50 years ago

<5 years to develop a market today

SPEED OF MARKET CREATION

Page 10: Suren Gupta

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Severity of cyber attacks is back on the rise

157

321

446

656

498

662

419 470

614 579 (YTD)

67 19

128

36

223

16 23 18

92 77* (YTD)

0

50

100

150

200

250

0

100

200

300

400

500

600

700

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

Data Breaches Records Exposed (millions)YTD

# of Breaches

Records Exposed (millions)

*JP Morgan has yet to report the number of individual records exposed in its 2014 breach, only households impacted (76 million). That number may more than double the YTD count of 77 million records exposed.

Source: Identity Theft Resource Center 10

Page 11: Suren Gupta

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21% of Americans have "a lot of trust" in companies to keep their personal information secure

Source: Gallup

Consumer trust needs improvement

Page 12: Suren Gupta

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The CIO’s path forward

Page 13: Suren Gupta

The CIO’s roadmap for driving business value

Execute at a world-class level

Organize to drive growth

in the businesses

Drive value with

digital innovation

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Protect customer data

and the company

Page 14: Suren Gupta

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Protect customer data and the company

Elevate cybersecurity to a board-level matter

Upgrade Security Operations and processes

Hire outside security consultants

Increase information security staff

Page 15: Suren Gupta

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GLOBALIZE OPERATIONS

SIMPLIFY SYSTEMS & PROCESSES

AUTOMATE PROCESSES

Execute at a world-class level

Page 16: Suren Gupta

Business Unit Business Unit Business Unit

Organize IT to drive growth in the business

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Group CIO

Group CIO

Group CIO

Group CIO

Testing and Quality

Infrastructure Services

Information Security

Delivery and Risk Management

Architecture

Etc…

Business Unit

Page 17: Suren Gupta

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Data Analysis Delivery

Robust Infrastructure

Analytics

Seamless Customer Experience

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Drive value with digital innovation

Page 18: Suren Gupta

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FORMALIZE INNOVATION

1*

1.7 Product/service launches

10 Product/service ideas budgeted

300 Formalized product/service ideas

3,000 Ideas for new products/services

125 Ideas in small experimentation

*Source: The Wall Street Journal, 8/28/2013 “How an Endangered Google Policy Got Results” profitable product/service

Page 19: Suren Gupta

Companies with formal innovation programs report better outcomes

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more likely to define their innovation strategy

as delivering a competitive advantage 50% more likely to say they will transform their business in the next 3-5 years with innovation 100% more likely to indicate their organization’s strategy is

dependent on innovation for its long term success 138%

more likely to indicate that they are typically

first to market with new products or services 20%

Source: Accenture 2013 survey, “Why Low-Risk Innovation is Costly”

Compared to companies without formal, enterprise-wide innovation programs, companies that have them are …

Page 20: Suren Gupta

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How we’re driving innovation at Allstate

Page 21: Suren Gupta

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Mobile Auto Insurance Claims

Page 22: Suren Gupta

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1st major insurer to market with a

mobile smartphone telematics app in support of

families and teen driver safety

DRIVEWISE MOBILE & STAR DRIVER APPS

Teen Safety

Page 23: Suren Gupta

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Esurance Web app predicts local fuel prices

Page 24: Suren Gupta

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Page 25: Suren Gupta

Driving and Transforming the Business

Suren Gupta Executive Vice President

Technology and Operations

The CIO Event Chicago October 15, 2014