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SUPPORTINGYOUR FUTURE

COMMERCIAL SERVICES

CAPABILITYSTATEMENTwww.cleanmanagementsolutions.com.au

Clean Management Solutions I Capability Statement CMS

www.cleanmanagementsolutions.com.au 07 5564 6489 I [email protected]

We innovate for the purpose of providing value added services, focussed on transparent solutions for your business.www.cleanmanagementsolutions.com.au

Overview

Front Cover

Table Of Content

Our Company Profile

Our Core Services

Property Services

Industrial Floors

Industrial Cleaning and Maintenance

Restoration Services

Parks and Gardens

Bundled Service Options

Commercial Project Showcase

The CMS ONE Management System

Our Commitment To You

5 Reasons To Choose Us

Our Commitment To People

Our Offices and Coverage

Back Cover

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Table of content.

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www.cleanmanagementsolutions.com.au

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Our Company Profile

From humble beginnings

Initially known for our industrial pressure-washing services, Clean Management Solutions has rapidly expanded and established a

multiplicity of services to now offer facility management, integrated property services, industrial services and restoration services.

Our reputation as a first-class, service-driven company has been forged across commercial, state government, local council and

aeronautical industries. Our growth is a testament to our company’s commitment to a continued, solution-based approach to

serving our clients’ management of asset needs.

Since its beginning in 2006, Clean Management Solutions has focused on the continual development and improvement of its systems and services in response to the demand of its highly-valued client base.

PropertyServices

Floors AndCoatings

IndustrialMaintenance

RestorationServices

Industrial Floors and Coatings

CMS floors boasts a full range of flooring preparation and

installation options ranging from internal open spaces to

industrial applications.



Our Core Services

Property Services

Industrial Cleaning And Maintenance


Clean Management Solutions delivers the full range of all

inclusive property services including general cleaning,

pest control, window cleaning, carpet cleaning, waste

management and grounds maintenance.

Clean Management Solutions offers a wide range of industrial

cleaning and maintenance options such as industrial

pressure and steam cleaning of structures, streets and public

open spaces, environmental spills, graffiti removal and

Hazmat services.

Clean Management Solutions is equipped to maintain and

restore our clients’ property in the event of any emergency or

scheduled service to ensure continued safety and quality of

public spaces. Services include mould damage, fire damage

and flood damage restoration.

Clean Management Solutions’ specialties lie in the delivery of responsive, conclusive asset services. We strive to provide all-inclusive management and on-going services offered to the major facility and asset sector. Our core services are divided into four disciplines:



Safe asset auditing and annual certification of building’s safe work infrastructure and hard surfaces; fall arrest systems,

staticlines, anchor points, safe access systems and slip testing.

Pest management services - provision of integrated pest management programs including static pest traps, installation of

electronic pest management systems, pest situation auditing and removal of pest carcasses or dangerous animals.

Waste management - management and audit performance of third-party waste contractors, coordination of refuse and

recycling pick-ups and completion of waste management audits.

Grounds management - provide solutions, such as turf and lawn maintenance, water system management, arboriculture

work, landscape design and construction and horticulture spraying services.

Carpet cleaning to effectively remove all soil and grime from carpets and rugs without the use of harmful

chemicals via deep steam and dry-cleaning options.

Consumable supply services - ensure a constant stock of all building-related cleaning and sanitary chemicals, as well as

paper consumables, sanitary systems and dispensing hardware.

Property ServicesClean Management Solutions delivers the full range of all-inclusive property services including, pest control, carpet cleaning, window cleaning, waste management and grounds maintenance.

Building and Amenity cleaning services, including cleaning carpets, open spaces and internal and external window cleaning.



Abrasive Blasting and Floor Levelling

Slip testing and Non Slip solutions

Industrial FloorsCMS floors boasts a full range of flooring preparation and installation options ranging from internal open spaces to industrial applications.

Tile and Glue removal

Our industrial floor services are designed to be flexible for the commericla sector. At CMS we offer a full range of cleaning and

maintenance options. Including the following floor services and finishes.

Tiling

Decorative Marble & Granite

Terrazzo and Terrazite

Seamless flooring

Full Epoxy range of Industrial floors

Rubberbase Carpark flooring

Industrial Carpet & Vinyl

Line marking and removal Floor finishes; Honing & Polishing



CMS Clean Management Solutions I Capability Statement

We invent solutions to betterserve our customers, that's what we call service.


CMSClean Management Solutions I Capability Statement

Industrial Cleaning & Maintenance

Due to the nature of our services, Clean Management Solutions devotes an enormous amount of resources ensuring our team can be both effective and safe when carrying out industrial cleaning and maintenance tasks.

Pressure cleaning of multi-story and exterior surfaces, such as carparks, pavements, walls and roofs via our

customised steam cleaning unit which conserves up to 60 percent more water than conventional pressure cleaning and

provides a safer environment for workers at heights.

HAZMAT services including contaminated space sanitisation, cleaning with acids, hydrophobic etching compounds,

restricted access spaces and disaster or crime scene clean-ups.

High access services, including auditing of structures, elevated work platform or abseiling access to carrying out

maintenance.

Air duct cleaning of commercial air ducts to remove pollutants such as dust mite waste, mould, animal

dander and tobacco smoke to keep clients’ indoor air clean and fresh.

Public space maintenance including pathways, park furniture, outdoor lighting, irrigation and drainage systems, fountains

and water features and monuments: safety auditing, construction and project management.

Graffiti removal from all surface types and structures including heritage listed assets.




Clean Management Solutions is equipped to maintain and restore our clients’ property in the event of any emergency or scheduled service to ensure continued safety or returning a public space to its former glory.

Flood disaster support and restoration to extract high volumes of water from any affected areas, provide

dehumidification and structural drying services to remove any lingering moisture, and water damage restoration to

recover documents, devices and other valuables affected by inundation.

Mould restoration to remove mould and mildew which can cause a variety of negative health effects. Additionally, CMS is

equipped to treat the affected areas to prevent any mould from returning.

Public area hazard audits increase safety through the identification of street scape hazards. Services include application of

non-slip resurfacing, installation of directional tactile indicators and removal of any property trip hazards.

Concrete surface restoration to repair, hone and polish concrete flooring, as well as sealing to increase the durability

of concrete surfaces, and decorative resurfacing services to create any flooring look desired.

Graffiti removal from all surface types and structures including heritage listed assets.



CMSClean Management Solutionss I Capability Statement

An innovative, green approach to facility services, with a commitment to being environmentally responsible.www.cleanmanagementsolutions.com.au

Clean Management

Solutions are always on

hand when we need them, which

is invaluable to our business.



Parks And Gardens MaintenanceOur vision is to lead by opening the industry up and introducing new programs and service levels that allow our customers to learn, monitor real time and be involved with the management of there green scape assets.

CMS Horticulture is challenging the status quo when it comes to performance management of Landscape maintenance services. Our

vision is to lead by opening the industry up and introducing new programs and service levels that allow our customers to learn, monitor

real time and be involved with the management of their green scape assets.

At CMS Horticulture we understand to provide a superior service in a budget driven industry we have had to employ strategies that not

only allow us to operate more efficiently but also assist us to mature our services based on a methodical collection of onsite knowledge.

This knowledge whilst is limited at the beginning of a service contract, grows and develops site by site. Its with this long term vision and

commitment to exceeding the industry standards, that sets CMS apart from other contractors in the industry. An equally impressive

benefit of our great systems, is our senior parks and gardens team. Our team headed by our licensed Horticulturalist has over 25years

experience in the industry. The six crews now cover in excess to 60 sites,

are licensed and experienced in all aspects Landscape design, Landscape

construction and Green scape maintenance.

The successes of our CMS ONE data capture system is important both

on a horticultural level and a client value level. The value adding nature

of Client logins and transparent operations, benefits our clients ensuring

they receive greater value, greater service transparency and ultimately

a more advanced service for their green scape assets. After all at CMS

Horticulture we are in the business of maintaining green spaces and

building great relationships.

Mowing of open space lawnsTrimming of edgesTurf Preparation and installation of new lawnWeed control of turf areas

Turf Maintenance And Management

Ensure gardens are free of rubbishWeed control of garden areasSupply and distribution of mulch to garden areasRemoval of dead, damaged and diseased plantsPruning of hedges

Landscape Maintenance

Preparation and planting of young treesPruning of existing treesSupply and distribution of mulchSupply and installation of tree stakesRemoval of dead, damaged and diseased branches

Tree and Care Maintenance


Playground maintenanceEnsuring a safe and clean environment for public useBBQ cleaning and maintenanceMaintenance of picnic areas, drinking fountains, taps and drains.Inspection and cleaning of toilet facilitiesGraffiti removal services

Park Asset Maintenance



By redesigning our mobile service delivery units, our fully trained and dedicated bundled service teams are able to provide a wider variety of services to our commercial customers.

Bundled Service Options

By customising our range of services through flexible bundling options, CMS leads the industry in delivering value for our customers by

reducing call out costs, offering multiple onsite services and greater operational efficiencies.

"As our client you can pick and choose the best bundle of services that suits your needs".



Gold Coast City Council

Brisbane Flood Recovery

QLD State Government

Design and Supply of Public Space Restorations. We have carried out

concrete restoration for the Gold Coast’s premium city centres and public

spaces throughout Southport, Surfers Paradise, Broadbeach and Labrador.

This project included pre-commencement audits on trip-slip hazards,

designing a suitable hardscape outcome and installing a safe, non-slip and

visually appealing space within budget. (2010-2015)

Disaster Support Contractor for State Government. CMS supplied and

managed crews for the State Government Arts and Entertainment precinct

in Southbank during the Brisbane floods. We provided more than 80

personnel and specialised equipment to clean and restore the seven major

public arts buildings and car parks within the precinct. We worked directly

with the state government’s emergency facilities coordinator to deliver a

safe and inhabitable environment to which the staff and public could return.

(2011 & 2013)

Contractor to the Arts Precinct Restoration Project. From twelve eligible

companies, our company was chosen for the State Government’s Arts

Precinct Building Restoration Project. Through this project, we were able

to provide height safety wash-downs, external surface restoration and

sealing services to Queensland Performing Arts Centre (QPAC), Queensland

Museum and the State Library. This project also included the auditing of

current safety systems and the manufacture and installation of new safe

access ladders, anchor points and fall arrest systems. (2013)

Commercial Project Showcase



The CMS ONE Management System The CMS ONE management system gives our clients real time visibility into our business. In todays world it’s not good enough to simply send a work request and wait for the invoice.

With the use of the CMS ONE system, the collection of data is seamless and accurate. The onsite technicians collect the data through

a series of methodical simple tests, measures and logs, to build a Life Cycle matrix on the ever-changing asset. This collaboration of

technology and expertise over a multitude of services and industries is what sets CMS apart from other service management companies.

So how does the CMS ONE system really work for our clients?

It offers transparency across multiple activity bases, thus resulting in improved client expectation management and third party alignments.

It improves service efficiencies, thus resulting in savings to the customer.

It allows seamless collection, collaboration and reporting of onsite data, thus resulting in combined experience and asset history to

improve and mature the services.

It GPS monitors movement, schedules, fuel burn and material use to accurately map individual service cost feeding back the overall

business impact at an environmental level.

It GPS tracks work units to offer real time position and progress reports so clients can act and make decisions with real time information.

It allows our Hub management team to serve our clients better with scheduling, feedbacks and communication across now 64 services

throughout Australia.

It captures and databases important daily Safety and Procedural checks to protect both our work force but also our customers’ interests.

And finally, it does the most important thing, the CMS ONE system allows us to do what we set out to do everyday, that is to focus on

how we can improve and serve you better.



Improving Service DeliveryOur clients expect more and we give it, through project engagement on a client login platform, progressive updates and documented results to reflect value and service.

Life Cycle Matrix Management ensures service maturity.

The process of using methodically mapped and collected variables for management, over a prolonged term of an asset, is commonly

known as Life Cycle matrix management. Building an asset matrix takes time. This process is achieved by a combination of information

collection points specifically tailored to the asset or service variables. The adage being, that these captured learnings merged with

the view for process development, results in new and realised efficiencies when it comes to the management of the asset. Its through

these documented efficiencies and learnings that service maturity is achieved and capitalised on.

The following Service by Service information is collected using the CMS ONE system;

Building Hazard Audits

Sequence & Progress logging

Plant Growth indicator recording

Street scape mapping

Construction materials registers

Graffiti registers

Street Hazard Audits

GPS route logging

Plant Coverage & Weeds register

Green scape mapping

Asset Materials register

GPS tracking of equipment, vehicles and teams.

Carbon burn (Fuel recording) Recurring materials log

Cost bases register Customer feedback register



CMS Clean Management Solutions I Capabilty Statement

We are only as good as our last job, our reputation means everything to us.



Our Commitment To You

Clean Management Solutions is built on one resounding principle, Exceptional Service and a commitment to value for our clients.

For us its not just nice words on paper, we understand, in the small Australian market, there are hundreds of companies all fighting

for the same slice of the cake. Thus, for our future survival, and the reason for our past success, our daily focus is on looking

at ways to exceed our clients expectations through continually improving our services. Our commitment to you is that we will

continue to seek opportunities to exceed your expectations of service through our five key business delivery principles.

Listening to our clients to find out exactly what they need.

Collaborating with our clients to best serve their mission.

Transparent management and delivery of services to ensure you are receiving value through appropriate and timely

information, through onsite and cloud based systems.

Protecting our clients interests through all inclusive OH&S systems and procedures, ensuring the safety of assets and stake

holders onsite.

Supporting our clients as we know not every situation is perfect and if we can make their life easier, we both will

prosper.

Our Five Key Business Delivery Principals:



CMS

5 Reasons To Choose Us

Culture

Culture

Transparency

1STEP 3

Transparency Collaboration Environment

When you choose CMS for your business maintenance and property management needs, you are investing in

a culture of excellence. Our clients can have peace of mind knowing our team is mindful of our commitment

to outstanding service and reputation. This, in addition to access to some of the most advanced techniques,

equipment and system processes, is one of the major reasons why Clean Management Solutions is the

preferred supplier to the top government, commercial and industrial bodies throughout Australia.

Furthermore, our company service satisfaction policy, backed by the board of directors, offers a 100 percent

guarantee to ensure our clients receive outstanding service, timely delivery and professional results.

The concept of transparency in our industry is to support and deliver our company’s policy to offer value for

all of our clients. Many of our services are carried out outside of normal business hours to help minimise

impact to our clients’ day to day operations. At CMS, we are dedicated to continuous development of onsite

and cloud-based systems to aid in the audit, collection and manipulation of information to better deliver and

communicate our service efficiencies. We make use of the CMS ONE system to manage our operations, safety

environment and customer satisfaction requirements, CMS ONE is a powerful software solution which aids in

managing sites and site assets by completing reports with a hand-held PDA.

This information is synchronised to a server, where data reports are directly sent to clients. CMS ONE provides

us and our clients with consistent and accurate asset surveys, incident reports, and WHS inspection reports

to provide a quick, easy and complete management tool that allows clients to track site cleanliness and crew

performance. From the CMS ONE desktop, CMS can also export to Microsoft Word and Excel, providing

individual reports complete with photos, signatures, and inspection summaries in a format capable of totalling,

sorting and filtering data for analysis. The unique, patented system allows Clean Management Solutions

to capture data on the move, while providing a time date stamp on all records, offering an audit trail and

verification of reports.

Step 01

Step 02

2 3 4 5Safety



Collaboration

Environment

Safety

In our market place collaboration is key as we are working with different trades, professional services,

community groups and government departments. We at Clean Management Solutions recognise that we must

be flexible when dealing with these stake holders and work in partnership in order to achieve our common

goals.

Clean Management Solutions first identified an industry void of environmental sustainability in 2007, and it has

since built a reputation on eco-friendly, zero-impact solutions. Our company has worked to develop sustainable

practices across the board by aligning with suppliers who support similar initiatives - environmentally friendly

products, zero-chemical services and recycling containers and packaging for company operations.

Additionally, CMS has developed one of the only silenced steam and pressure-cleaning trucks in Australia,

which reduces water use by as much as 70 percent, diminishes noise pollution to a hum of 68 decibels and cuts

our carbon use and fuel burn by 50 to 66 percent. The success is thanks to the introduction of a compatible

cycle system, which allows the operation of multiple systems from a single power source. This system allows

our team to perform floor preparations, restorations and heavy industrial steam applications with incredible

efficiency. The setup also boasts reduced motor running times and decreased employee fatigue, as all systems

are electrically driven and remote controlled with stop-start technology.

Step 03

Step 04

At Clean Management Solutions, we devote all of our resources to providing a safe work place. We are inspired

by our team’s ability to serve our clients and go home safely to their families. CMS prides itself on nine years of

sustained service with no major incidents. CMS’ electric and onsite systems are designed to support the safety

of our people and the safe operation of our business.

With Occupational Health and Safety comprising such a major part of our culture, we strive to establish safe

working procedures and document any working hazards for us to continue to exceed our clients’ expectations

on safety.

Step 05



We provide extensive onsite, institutional and industry training

for all CMS team members. We are constantly looking for new

opportunities and education to pass on to our workers, and we

promote and partner with several training providers including

Narbil Training, Tursa Employment, Trades Recognition and

Australian Construction Training.

We are also proud to have developed the CMS method of

systemisation and delivery of services - each member of our

team is trained onsite and supervised to ensure our services are

uniformly superior.

Clean Management Solutions strives to create a culture of

excellence for our employees through personal advancement,

education and high standards, and we work to instill a vision of

our company’s future by exceeding our clients’ expectations.

We bind together as a team with a singular focus to create a

small family culture with a big company impact.

At Clean Management Solutions we fully understand the importance of Human Capital Management and view our employees as fundamental assets at the very core of our business.

Our Commitment To People

Our People Are Our Business

OfficesCoverage

Adelaide

Perth

Sydney

Brisbane

Cairns

Darwin

Melbourne

Mount Isa

Gold Coast

Sunshine Coast

Gold CoastOffice4 Jade DriveMolendinar

QLD, 4214ABN: 85 125 303 059

T: 07 5564 6489E: [email protected]


Sunshine CoastOffice

20 / 11B Venture DriveNoosavilleQLD, 4566

ABN: 85 125 303 059 T: 07 5564 6489

E: [email protected]

BrisbaneOffice

1/21 Watland StreetSpringwood,

QLD, 4127 ABN: 85 125 303 059

T: 07 5564 6489E: [email protected]

Clean Management SolutionsPhone: 07 5564 6489 Email: [email protected]


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