Revision No.”D” Date: 12/2/16 HTNA Page 1 of 4

Section II.13

SUPPLIER QUALITY MANUAL HTNA SUPPLIER QUALITY MANUAL SUPPLIER QUALITY SYSTEM REQUIREMENTS

SECTION II.13 – CONTROL OF

NONCONFORMING PRODUCT

PURPOSE: To establish and maintain documented procedures to ensure that identified nonconforming/deviating

material is quarantined and prevented from being shipped to HTNA.

SCOPE: This applies to all suppliers of purchased production intent parts to HTNA.

EXPLANATION:

The supplier shall a have system that allows them to control identified nonconforming material and to properly

disposition the material for rework or scrap. This system shall notify HTNA of any material that has shipped or is

planned to ship and fails to meet the designated standards set forth by the drawing(s), Raw Material Inspection

Standards (RMIS, SQM Section II-10.3) and/or Process Control Plan. If the supplier suspects any nonconforming

material has been sent to HTNA, the supplier must immediately notify HTNA and present a plan that, at a minimum,

must include the answers to the following:

What is the part number and name?

What is the nonconformance/deviation?

When will the deviation begin and end?

How many parts are expected to be affected?

How will deviated parts be identified?

What is the suspected root cause?

How will quality be ensured?

Suppliers must remember that they are expected and required to submit quality parts that do not deviate from the

PPAP submitted parts. Once the process has been validated it must never change unless approved by HTNA.

Regardless of the size of a change, HTNA must be made aware of the change to validate the effectiveness; otherwise

HTNA will be forced to reject the parts if they fail to perform to the historical standard. It is not the responsibility

of HTNA QC/QE to do the work of the supplier when they fail to provide quality products but rather to show the

supplier the problem and provide them with the tools (SQM) to resolve and prevent this issue from reoccurring.

HTNA will return all non-conforming products back to supplier referenced under RMA (Returned Material

Authorization). The Supplier Target for return of RMA is within (48 hours) of receipt of rejection/samples, photos,

or evidence as required in accordance with the HTNA QPR Procedure, (SQM, Section II.6.1).

SUPPLIER RESPONSIBILITIES:

1. General:

HTNA Supplier Quality System Requirements reflect TS 16949 Section 8.3 Control of Nonconforming

Product.

HTNA Clarification

The supplier shall have systems in place for the identification, documentation, evaluation, segregation

(when practical), disposition, and notification of all nonconforming or suspected nonconforming material.

A. When the supplier identifies a potential nonconformity that may have inadvertently been shipped to

HTNA, the supplier must inform HTNA immediately using the Notice of Nonconforming Product /

Deviation Request form.

Revision No.”D” Date: 12/2/16 HTNA Page 2 of 4

Section II.13

SUPPLIER QUALITY MANUAL HTNA SUPPLIER QUALITY MANUAL B. When the supplier identifies a potential part deviation situation due to “Acts of God” or significant

quality issues, the supplier must inform HTNA immediately using the Notice of Nonconforming

Product / Deviation Request form.

SECTION II.13 – CONTROL OF NONCONFORMING PRODUCT

C. The supplier must submit an internal 8D or 5P/5Y corrective action report within ten (10) business

days after the initial notification from HTNA, unless otherwise indicated (See SQM Section II.14,

Corrective and Preventative Action).

Note: The above situations will not result in an HTNA Corrective/Preventative Action Request or a

reduction in the Supplier Monthly Performance Rating if the supplier properly notifies HTNA of the

problem and takes the necessary steps to prevent the product from reaching the production line and/or

installed units.

D. The notification of nonconforming parts to HTNA does not render the supplier free of their obligation

to notify the government in cases where their product is governed by Federal Regulations.

E. The supplier is to use the Notice of Nonconforming Product / Deviation Request form for all issues

which revolve around part nonconformities or deviations (See page 4). A copy of this form must be

submitted to HTNA Purchasing who in turn will forward to all the necessary parties.

2. Review and Disposition of Nonconforming Product:

HTNA Supplier Quality System Requirements reflect TS 16949 Section 8.3 Control of Nonconforming

Product Supplemental.

HTNA Clarification

The procedures should clearly define the responsibilities and authority of the personnel that records and

dispositions the nonconforming material. Nonconforming material shall be reviewed as mandated on the

Process Control Plan and as specified in the procedures. Material that has been identified as nonconforming

or suspected nonconforming shall have to conform to one of the following dispositions.

Material reviewed and no problem found

Reworked to meet the specified requirements

Accepted with or without repair by HTNA concession

Re-graded for alternative applications

Rejected and returned to sub-supplier for evaluation

Scrapped

In general, the sensitivity of the components used by HTNA will not easily lend themselves to rework, thus

HTNA will NOT accept product that has been reworked. However, material that HTNA may allow to be

reworked will be dictated by contractual agreement prior to production start, based on re-workability, risk

assessment, and cost effectiveness. HTNA may choose to re-evaluate the conditions of rework at anytime

during the life of the program.

All material that is reworked must be re-inspected following the standardized procedure for inspection that

is documented on the Process Control Plan. The supplier shall have a system to track, analyze, and reduce

Revision No.”D” Date: 12/2/16 HTNA Page 3 of 4

Section II.13

SUPPLIER QUALITY MANUAL HTNA SUPPLIER QUALITY MANUAL the amount of nonconforming material throughout all levels of production from receiving to shipping.

Defective material reports are to be made assessable to HTNA upon request.

3. Control of Reworked Product:

HTNA Supplier Quality System Requirements reflect TS 16949 Section 8.3.2 Control of Reworked

Product.

SECTION II.13 – CONTROL OF NONCONFORMING PRODUCT

HTNA Clarification

A. The procedures must be clearly defined and accessible by the appropriate personnel in their work

areas.

B. There shall be no rework visible on the exterior of the part without prior authorization from HTNA.

C. Reworked products shall be clearly identified and traceable throughout the entire supplier process.

Reworked material traceability shall be established in such a way that they are assessable to HTNA

during problem solving and continuous improvement activities.

4. Engineering Approved Product Authorization:

HTNA Supplier Quality System Requirements reflect TS 16949 Section 8.3.4 Customer Waiver.

HTNA shall obtain a customer concession or deviation permit prior to further processing whenever the

product or manufacturing process is different from that which is currently approved. HTNA shall maintain

a record of the expiration date or quantity authorized. HTNA shall also ensure compliance with the original

or superseding specifications and requirements when the authorization expires. Material shipped on an

authorization shall be properly identified on each shipping container. This applies equally to purchased

product. HTNA shall agree with any requests form suppliers before submission to the customer.

Revision No.”D” Date: 12/2/16 HTNA Page 4 of 4

Section II.13

SUPPLIER QUALITY MANUAL HTNA SUPPLIER QUALITY MANUAL SECTION II.13 – CONTROL OF NONCONFORMING PRODUCT