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Sun Life RightDirections™

Your Employee Assistance

Program (EAP)Professional, confidential assistance to help

provide employees with support so they can bring their best to work every day.

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Employee Assistance Program (EAP)Employee Assistance Programs are a vital part of your overall organizational health and disability management strategy.

They provide the professional counseling and support employees may need help to resolve issues that can affect performance at work.

A happy, healthy workforce is more engaged and productive. However, personal issues, stressors and health concerns affect us all from time to time. If these problems remain unresolved, they can become overwhelming and limit the ability to perform at work, and sometimes lead to longer periods of absence.

Sun Life RightDirections™ can help. It is a 24/7, fully confidential source of assistance for employees and their families. Having around the clock access to this network of professionals and information helps provide the support employees need to resolve a variety of issues and bring their best to work.

Employees can access the RightDirections™ service in the way it makes sense for them – whether it’s through digital capabilities and online resources or traditional means, employees will greatly benefit from these enhancements while still receiving the same personal touch.

Our service partner, Shepell, provides your organization with direct access to qualified and experienced professionals being held to highest standards of privacy.

Sun Life RightDirections™

* Does not include employment or workplace issues, criminal law, asset management, or accounting services.

Family and social relationships

Depression, anxiety, stress, dependency issues

Workplace related issues and career planning

Crisis & traumatic events

Legal and financial advice*

Wellness issues, health and fitness coaching, nutrition support

and smoking cessation

Where Sun Life RightDirections™ can help:

Manager coaching

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Building the right Employee Assistance Program for your businessSun Life RightDirections™ is a flexible model that comprises three options – Essential, Enhanced and Elite.

First Chat – a simple online chat session that is secure and confidential, providing real-time conversations with a counselor (web or mobile).

E-counseling – secure online (text-based) communication with a counselor.

Video counseling – therapeutic sessions similar to face-to-face counseling; however, each participant (employee and counselor) communicates using a webcam, microphone, and internet software via our service partner’s proprietary system.

ESSENTIAL

3 telephone sessions per issue

Access to e-counseling, First Chat (online secure messaging), MyMigo

Unlimited access to online tools and resources on the RightDirections™ website

ENHANCED

All the benefits of the Essential plan, plus…

Clinically appropriate telephone sessions*

3 in-person counseling sessions per issue

Video counseling

Online group counseling

Self-directed online tools

ELITE

All the benefits of the Enhanced plan, plus…

Clinically appropriate in-person counseling sessions*

Manager training**

One live, virtual employee education session per contract year

Digital enhancements† to make counseling services easier and more accessible:

Online group counseling – a form of therapy where multiple participants discuss their similar issue(s) with a counselor in a private and secure online setting.

Online self-directed services – provides the employee the opportunity to work at their own pace using a collection of easy-to-use online resources such as articles, tip sheets, audio and video clips, etc.

My Migo – a blended and individualized program that connects the EAP user with a team of EAP experts through an app, to establish and achieve their goals by building a customized plan that’s right for them.

† Access to these services are dependent on service level tier selected and clinical appropriateness.* As deemed clinically appropriate based on initial assessment within the short-term, solution focused EAP counseling model.** One on-site training session per contract year.

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The following reporting and support services are included in your package:SERVICES ESSENTIAL ENHANCED ELITE

Access to eResults on demand* (online reporting)

Integrated billing from Sun Life

Monitored referrals for at risk individuals

Support for one post-traumatic intervention per contract year

Program implementation support and on-going account management

Plan member marketing and communication materials

Newsletters covering the latest topics related to workplace health

One customized report per contract year

Manager Training – one on-site training session per year

One live, virtual employee education session per contract year

* Minimum 35 employees

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Top-up servicesWe also offer a selection of top-up services that you can purchase depending on the needs of your business. These include:

1. Education Sessions

Information sessions for plan members covering a variety of work, life and health topics such as managing stress, understanding anxiety, coping with loss and improving communication.

2. Manager Training

One on-site training session for managers per contract year

3. Manager package plus

• 2 in-person manager training sessions• 2 customized EAP reports per contract year• 2 pre-purchased Education sessions per

contract year

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Help where your employees need it mostWe make it easy for your employees to take the first step to ask for help. Professional, confidential assistance is at their fingertips.

Plan member accesses RightDirections™ via telephone or digital services

Initial assessment is performed by Shepell’s intake team in the Care Access Centre

How EAP works

Crisis situation identified Non-crisis situation

Same day response planned Counselor will recommend a personal plan which could include:

• Digital support• Telephone counseling• On-line resources• In-person referral

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Sun Life RightDirections™ provides support to employees at all stages of the health continuum. Every case is unique and the EAP team will tailor an approach that suits the needs of your plan members. It’s a valuable tool to keep healthy employees at work and help get absent employees back to health and work readiness sooner.

To find out more, please contact your Sun Life group representative or visit www.sunlife.ca/EAP

Improving the health and well-being of your employees can decrease absences. When employees have the tools and help they need to prevent and overcome personal issues, your workplace benefits. EAP can play an important part in creating and preserving well-being and is a clear message to your employees that their health matters.

Helping your employees find the right direction

About Sun Life

A market leader in group benefits, Sun Life serves more than 1 in 6 Canadians, in over 12,000 corporate, association, affinity and creditor groups across Canada. Our core values – integrity, service excellence, customer focus and building value – are at the heart of who we are and how we do business. Sun Life and its partners have operations in 22 key markets worldwide including Canada, the United States, the United Kingdom, Hong Kong, the Philippines, Japan, Indonesia, India, China and Bermuda.

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Group Benefits are provided by Sun Life Assurance Company of Canada, a member of the Sun Life group of companies. GB10301-E 04-20 co-cl

Life’s brighter under the sun