success beyond code compliance

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Success Beyond Success Beyond Code Compliance Code Compliance Wait… You Mean Compliance Ain’t Enough???

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Success Beyond Code Compliance. Wait… You Mean Compliance Ain’t Enough???. Where we were…. Initial CE measures not reviewed or revised since 2004/2005 Abundance of inputs and outputs, with a couple of outcome measures, i.e. low hanging fruit Staffing / FTEs Numbers of Cases - PowerPoint PPT Presentation

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Page 1: Success Beyond Code Compliance

Success Beyond Success Beyond Code ComplianceCode ComplianceWait… You Mean

Compliance Ain’t Enough???

Page 2: Success Beyond Code Compliance
Page 3: Success Beyond Code Compliance

Where we were…Where we were…- Initial CE measures not reviewed or revised Initial CE measures not reviewed or revised

since 2004/2005since 2004/2005- Abundance of inputs and outputs, with a couple Abundance of inputs and outputs, with a couple

of outcome measures, i.e. low hanging fruitof outcome measures, i.e. low hanging fruit- Staffing / FTEsStaffing / FTEs- Numbers of CasesNumbers of Cases- Response Time (Days)Response Time (Days)- Compliance RatesCompliance Rates

Page 4: Success Beyond Code Compliance

Where we went…Where we went…- CE Service Area Reviewed for FY2013CE Service Area Reviewed for FY2013- Committee of 6 Volunteers…Committee of 6 Volunteers…

- Revised Definitions for 7 MeasuresRevised Definitions for 7 Measures- Removed 3 MeasuresRemoved 3 Measures- Added 7 New MeasuresAdded 7 New Measures

- ALL in the month of June 2013!!!ALL in the month of June 2013!!!- CE Service Area now contains 32 MeasuresCE Service Area now contains 32 Measures

- 14 Reported Directly / 18 Formula14 Reported Directly / 18 Formula- Includes 3 NEW Efficiency MeasuresIncludes 3 NEW Efficiency Measures

- FBC Performance Committee Reviewed and FBC Performance Committee Reviewed and Made Made NO CHANGES!!!NO CHANGES!!!

Page 5: Success Beyond Code Compliance

Where we went…Where we went…CE031f – Average Days to Achieve ComplianceCE031f – Average Days to Achieve Compliance

Page 6: Success Beyond Code Compliance

Where we went…Where we went…CE032f – Average Cost per CaseCE032f – Average Cost per Case

Page 7: Success Beyond Code Compliance

Where we went…Where we went…CE034f & CE035f – Cost per Inspection & CitizenCE034f & CE035f – Cost per Inspection & Citizen

Page 8: Success Beyond Code Compliance

Where (else) I Where (else) I went…went…Percent of Cases Resolved by DurationPercent of Cases Resolved by Duration

% of Cases Resolved within 60 Days % of Cases Resolved within 60 Days Became a New CoL KSI for FY15Became a New CoL KSI for FY15

68.15% in FY1368.15% in FY13

Page 9: Success Beyond Code Compliance

Where we are…Where we are…- Completed 3 Remote FY13 CE PI Reviews with Completed 3 Remote FY13 CE PI Reviews with

Primary Coordinators & CE SMEs (attended by Primary Coordinators & CE SMEs (attended by 31 of 35 members planning to submit for CE)31 of 35 members planning to submit for CE)- Reviewed all measuresReviewed all measures- Clarified definitions & descriptionsClarified definitions & descriptions- Explained GE measures & impact on CE PIsExplained GE measures & impact on CE PIs- Answered tons of questionsAnswered tons of questions

- Is hoped these reviews will result in data Is hoped these reviews will result in data submissions that are more accurate, or that at submissions that are more accurate, or that at least pass the smell testleast pass the smell test

Page 10: Success Beyond Code Compliance

Where we’re Where we’re going…going…- Data collection just ended, so now the fun Data collection just ended, so now the fun

beginsbegins- Exhaustive review of FY13 CE data to Exhaustive review of FY13 CE data to

commencecommence- Mistakes identified and resolvedMistakes identified and resolved- Outliers resolved or explainedOutliers resolved or explained

Ultimate goal: Improved performance, not Ultimate goal: Improved performance, not just in terms of compliance, but efficiency just in terms of compliance, but efficiency and cost effectiveness in achieving and cost effectiveness in achieving compliance!!!compliance!!!

Page 11: Success Beyond Code Compliance

Questions…Questions…