SUBEX MANAGED SERVICESIn-depth understanding of operator’s networks

Expertise in Revenue Assurance and Fraud Management

Extensive domain assessment experience

Ability to provide domain and product training

Communications service providers (CSP) worldwide are exploring new avenues for revenue enhancement and this is changing the dynamics of the telecom industry. The challenge is to continue exploring while maintaining undiluted focus on their existing B/OSS investments. Traditional outsourcing methods are no longer as today operators are looking for business partners who can help reduce cost, improve quality and in�uence time-to-market with capability-led engagements.

At Subex, our Managed Services o�erings are designed to drive outcomes, protect revenues and enhance customer experience. It is pillared on four main aspects: cost, quality, time-to-market and capability. Our engagement is aimed at providing rapid ROI and increasing e�ciency. Subex Managed Services o�ers a variety of engagement models providing complete �exibility to operators based on their business needs.

Subex Managed Services

Key Outcomes

BusinessOperations

Application &IT Support

Assessment &Consulting

Actionable Intelligence Enhanced Protection Best Practices & Process

Portfolio overview

O�eringsBusiness

Management Services

Consulting & Assessment

Services

SubexManaged Services

Application Management

Services

IT Management Services

Change Management

Services

Accountability > 20%Higher ROI*

Lack of measurement and practices to track ROI

Best practices and processes to drive KPI achievementCommercial models drive focus on ROIStringent, granular SLAsIndustry standard KPIs

Freeing ValuableBandwidth

7 - 9% More E�cient*

Signi�cant overheads in coordinating with multiple stakeholder / vendors while ensuring smooth continuity of current, day-to-day operations

Single point contact for a variety of functions - application support, business processes, analysis and reporting

ROC Enabled

> 15%More E�cient*

B/OSS automation stack generally a motley set of applications which don’t work very well together thereby increasing automation costsAbsence of a pre-integrated seamless automation platformAbsence of product portfolio roadmap and evolution

Uni�ed functions with common data processing, reducing TCO & OPEX, integration of common business work�ows and solutions to speci�c business problemsIndustry pioneering, integrated ROC platformBespoke automation of best practices and SOPs

Expertise 15 - 20%More Productive*

Sta� struggles with application management and tuningLack of best practices and processesLack of domain knowledge

Industry recognized domain and subject matter expertsWell established processes and SOPsLong standing product experience

People10 - 15%

Faster to Start*

Augmenting current team swiftly to accommodate new services, regions, domains, etc.Employee retention issues

Ready pool of trained resources, rapid deployment, rigorous program managementGlobal delivery model

Subex Value Typical Scenarios How does Subex help? Typical Results

* Actual results can vary based on current maturity level of operations and regional variations

Value Propositions

The business landscape for communication service providers is changing rapidly. Factors such as increasing cross industry convergence, newer B/OSS elements, increasing competition, diminishing margins, evolution of content-based services and customer requirements are forcing operators to respond quickly while sustaining pro�table growth. It has thus become critical for operators to focus on the key areas that impact pro�tability like revenue, margins, cost of service delivery, service agility and operational e�ciency. Our business transformation and optimisation program helps addressing these challenges and also identi�es fraud & leakage scenarios which have been running undetected in the system.

Revenue Assurance Business Process

Revenue Assurance Business Process

Provisioning and Activation

Event generation and processing

Rating andBilling

Collection and Accounting

Inter Connect

Roaming

Postpaid

Prepaid

Revenue Streams

Order entry Customer and services provisioning

Authentication & signaling Event setup & record generation Event record processing

Reference data Error management Rating & billing Billing disbursement

Credit management Settlement Collection General ledger

Fraud Management Service Elements

Hotlist management Fraud best practices implementationFraud SoPs & policies set up

Fraud Monitoring

Process Enhancement

Reporting

Fraud run time and loss management Enhanced fraud related operations & closure

Fraud root cause analysisFraud run time analysis and weekly reporting

Mea

sure

Improve

Analyze

FraudMonitoring

BusinessManaged Services

through monitoring controls, periodic assessments , trainings &

recommending improvements

100%Operational Coverage

Bene�ts

adherence to enhance performance

95-98% Better KPI & SLA Compliance

Case pendency &root cause analysis

Case Closure & RCA

to ensure business e�ciency

reduction due to skilled operations resources

15-20%

Lowering OPEX

Robust KPI and SLA

Analyst Work Rate

Case CreationRate

Team WorkRate

Reporting OnTime Delivery

Fraud Case Analysis& Reporting

Review CalendarAdherence

Our Consulting and Assessment service helps Communications Service Providers determine operational priorities and identify gaps. Our two main o�erings are Business Consulting & Assessments and Application Health Check Assessment.

In Business Consulting and Assessments we perform a study of Revenue Assurance & Fraud Management functions in terms of maturity, e�ectiveness, e�ciency, people, processes, procedures and measurement.

In Application Health Check Assessments, we perform health checks of ROC Revenue Assurance & Fraud Management Applications in terms of server health, database health, data feed, tra�c load health and overall application health.

System Health Check

RA & FM System

Health Check

Business Consulting and Assessments

Gap Analysis

Data Analytics

Maturity & Roadmap

Consultingand Assessments

Types of Assessments

Gap Analysis

Process designing & benchmarking with industry

standard

Identi�cation & plugging of design & operational gaps

Policies & procedures and internal controls review

Data Analytics

Data gathering &transformation

Data synthesis& analysis

Quantify &reporting

Maturity & Roadmap

Determine how activities of RA & FM operations are measured

Determine the completeness of the activities performed by

the system

Determine the degree of tools & systems support utilized

Business Consulting and Assessments

Data feed Analysis

Requirement analysis

Hardware & OS level checks

System level cleanups

ReportingDatabase checks

Application Health Check Assessments

Bene�ts

Review of all RA & FM controls resulting comprehensive coverage

Controls review and KPI/risks recommendations

End to end reconciliation ensuring accuracy

Analysing revenue streams and recommending new controls

Recommending automation and RA, FM system maturity

Lowering leakage due to sample CDR validation

Performance Enhancement

Leakage Reduction

Application & ITManagement Services

Bene�ts

Ensuring application availability during business hours

20 - 30% reduction in false positives for FMS and 15-20% for RA

10 - 15% increase in accuracy of results (alarms, leakages etc.)

Decreasing CAPEX by management of controls, rules & audits

Proactive maintenance through application maintenance calendar

Lowering OPEX by 15 - 20% due to skilled resources

Performance Enhancement

Cost Reduction

Revenue Assurance & Fraud Management are decision support functions where accurate results and subsequent bene�ts are largely dependent on timeliness of data feeds, accuracy of alarms, leakages being reported and reduction of false positives. Engaging in Application Management operations can signi�cantly in�uence the overall value derived from RA & Fraud Management.

Application Management oversees all the critical checkpoints of Revenue Assurance & Fraud Management to ensure that these applications deliver maximum throughput and accuracy of results further helping the business teams.

IT Management Services covers ad-hoc issue based support, periodic maintenance activities and proactive health check related activities around database, Fraud Management, Revenue Assurance and DICE Servers. The delivery is done through system administration support and database administration support.

ChangeManagement ServicesChange Management Services cover development & delivery of ROC Revenue Assurance , ROC Fraud Management & DICE product change requests to ensure higher coverage cost bene�ts and lower turnaround time. With dedicated resources, guaranteed quality and timely delivery governed by SLAs, Change Management Services give great business bene�ts.

Traditional CR management & team mobilization

overheads reduction

Great turnaround time against adhering to the

change in the Customer’s network

Cost bene�ts in terms of discounts due to guaranteed CR demand expected from the Customer

Bene�ts

Change Management Domain

Business Gathering

Change Con�guration Testing Deployment &

Post Production

Business Requirement

Support change requests around ROC Fraud Management, ROC Revenue Assurance & DICEEnhancement of existing ROC Fraud Management, ROC Revenue Assurance & DICE tool capabilities and coverageDevelopment & testing process adherence along with release packaging & UAT support

Tier 1 - EMEA - MS RA & FM

Subscriber Base

Tra�c Load Post Paid

Service Spectrum

Total Fraud Loss Detected

Total Leakage Detected

50 Million

Approx. 5 Billion/day

Voice & data (2G & 3G) and VAS

$5 Million

$56 Million

Tier 3 - EMEA - MS FM

Subscriber Base

Tra�c Load Post Paid

Service Spectrum

Total Fraud Loss Detected

Total Fraud Loss Avoided

4 Million

Approx.20 Million/day

Voice & data (2G, 3G, 4G LTE) & Content

$3.5 Million

$40 Million

"We were very impressed with Subex’s credentials in Revenue Maximization for �xed and mobile networks. The scalability and interoperability of the Subex solutions across both our networks made it the right choice for us considering our current need."

Michael R. Carroll, CEO, BTC

Managed ServicesFootprints

Tier 2 - EMEA - MS FM

Subscriber Base

Tra�c Load Post Paid

Service Spectrum

Total Fraud Loss Detected

Total Leakage Detected

10 Million

Approx 60 Million/day

Voice & data (2G, & 3G) & VAS

$0.5 Million

$80 Million

Tier 2 - APAC - MS FM

Subscriber Base

Tra�c Load Post Paid

Service Spectrum

Total Fraud Loss Detected

Total Leakage Detected

10 Million

Approx. 90 Million/day

Voice & data (2G & 3G) and VAS

$1.6Million

$4.5 Million

"We are pleased to recommend ROC revenue assurance and managed services, the combination of which has been providing us with constant results"

Lee Kah Yau, Head of Revenue Assurance, Maxis

www.subex.com

Subex (Asia Pacific) Pte. Limited

175A, Bencoolen Street, #08-03 Burlington Square, Singapore 189650

Tel: +65 6338 1218Fax: +65 6338 1216

Subex (UK) Ltd

1st Floor, Rama 17 St Ann’s Road, Harrow, Middlesex, HA1 1JU

Tel: +44 0207 8265300Fax: +44 0207 8265352

Subex, Inc

12303 Airport Way, Bldg. 1, Ste. 390, Broomfield, CO 80021

Tel : +1 303 301 6200Fax : +1 303 301 6201

Subex Limited

RMZ Ecoworld, Devarabisanahalli,Outer Ring Road, Bangalore - 560103 India

Tel: +91 80 6659 8700Fax: +91 80 6696 3333

Regional offices: Dubai | IpswichFor more information write to info@subex.com

Subex Ltd. is a leading telecom analytics solutions provider, enabling a digital future for global telcos.Founded in 1992, Subex has spent over 25 years in enabling 3/4th of the largest 50 CSPs globally achieve competitive advantage. By leveraging data which is gathered across networks, customers, and systems coupled with its domain knowledge and the capabilities of its core solutions, Subex helps CSPs to drive new business models, enhance customer experience and optimise enterprises.

Subex leverages its award-winning analytics solutions in areas such as Revenue Assurance, Fraud Man-agement, Asset Assurance and Partner Management, and complements them through its newer solutions such as IoT Security. Subex also offers scalable Managed Services and Business Consulting services.

Subex has more than 300 installations across 90+ countries.

About Subex

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Received Global MarketShare Leaderin Financial

Assurance Award 2012

Awarded Best GlobalProduct/Services

BSS&OSS Latin America Best Fraud Prevention

Project Award 2016

Winner of TelecomsAward 2015 - 'Advances

in B/OSS' categoryAwarded Global Carriers

Awards 2015

Global Telecoms BusinessInnovation Award

2017,2016, 2015, 2014, 2012, 2011

Pipeline Innovation Award 2017 forInnovation in Managed Services and

Security & Assurance category