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Page 1: STUDENTS’ ORIENTATION PROGRAMME - Home - …€¦ · STUDENTS’ ORIENTATION PROGRAMME ... 02/03/2012 –01/03/2013 •Level 3 Diploma in Computing ... (LCCI) Level 3 Diploma in

● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

Version 8_30th December 2013_Orientation Slides SSSD

STUDENTS’ ORIENTATION PROGRAMME

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

BMC International College with its history that dates back to

1966 is registered with the Council for Private Education,

Singapore under the Enhanced Registration Framework with

Registration Number 200006772H. Its registration expires on

19 May 2014.

In March 2013, it has renewed its Edutrust Provisional which

will expire on 1st March 2014.

About BMC International College

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

BMC’s Humble Beginning

BMC International College has a humble beginning, starting with a

vision of its founder, in providing affordable education for the

masses during the 1960s. BMC International College has today

become an established private education institution in Singapore.

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

As of 1st January 2012, there are

seven BMC centres strategically

located in Singapore and are within

walking distance to and from the

train (MRT) and bus stations. These

centres are equipped with teaching

facilities, computer laboratories, two

small libraries, two science

laboratories, Electronics &

Engineering laboratories and air-

conditioned classrooms.

Centres

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

Location Map

BMC International College Your Lifelong Learning Partner

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

BMC centres are strategically located in Singapore. They are within

walking distance from and to the MRT (train) stations and bus

interchanges.

Our centres are equipped with teaching facilities, computer

laboratories, two libraries, a science laboratory, Electronics &

Engineering Labs and air-conditioned classrooms.

Qualified and dedicated teaching staff go all the way to making

learning invigorating and wholesome.

Our Facilities

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

To provide affordable quality education and advance

the interest of lifelong learning

To be a leader in holistic education

Mission

Vision

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

BMC staff are guided by our core values in their every day dealings with both internal and

external customers. The core values thus define BMC’s desired culture. Our staff translate

the values as follows:

Approachable

o BMC is approachable because our staff know the importance of being friendly, kind and

helpful to all. BMC staff strive to provide excellent customer service in order to meet or

exceed customer expectations.

Affordable

o BMC is affordable because we always compare our fees to our competitors and ensure our

fees are lower. We also consider our customers’ financial constraints when making any

decisions.

Core Values & Desired Culture

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Active

o BMC is active because we are a dynamic organisation. BMC has been enriching lives since

1966. This shows our root (humble beginning) and our commitment to the whole society. We

always keep ourselves abreast with what is going on in the private education industry, strive

to improve ourselves continuously and promote student-centric learning culture.

Respect

o BMC values and respects every one. Our staff are guided by the belief that to gain respect

from others we need to not only respect ourselves but also others.

TEAMwork

o BMC works as a team because Together Everyone Achieves More!

Core Values & Desired Culture (continuation)

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BMC

M

I

L

E

S

T

O

N

E

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Academic and Examinations Boards

Academic Board

DR. BALAMURUGAN KARUPPIAH

MR. KANAPATHIPILLAI SUBRAMANIAM

MR. JAHEER HUSSAIN

Examinations Board

MR. QUEK SWEE SENG

MS. SELVARAJ NIRANJANA

MDM. RAJU MADHARACI

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MR. SHAIK MOHAMED MARICAR (S M MARICAR)

Founder and Chairman

MDM. KHATIJAH PHUA (MRS MA)

CEO and Executive Director

MS SUSAN TAN

Finance Director

DR. BALAMURUGAN KARUPPIAH

Academic Director

MR. ZAMZAM SHAH KASSIM

Deputy Management Representative

Management Team

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MR. PARAMESHVARAN NAIR

Vice Principal

MR PARAMESHWARAN NAIR

Human Resources Managers

MS. MICHELLE ALEJANDRINO

Student Support Manager

MR. XIE XIN

Facility Manager

Key Managers

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MR. ERIC CHUA SIANG PENG

Programme Manager

for LCCI, Business & Computing Courses (NCC,HND, BABA)

MR. IBRAHIM JAFFAR SADIQ

Senior Programme Manager

for LCCI, Business & Computing Courses (NCC,HND, BABA)

MS. ANNALYN MENDOZA

DE GUZMAN

Programme Manager for

Hospitality & Tourism Courses

DR. BALAMURUGAN KARUPPIAH

Programme Manager for Engineering Courses

MR. TANG MINYI

Head of Basic and General education Department

Key Managers (continuation)

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

LECTURERS (Registered with the Council for Private Education)

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

No. Name of the Lecturer Highest Qualification Years of Teaching

Experience

1 Dr. K. Balamurugan Ph.D. in Electrical and Electronics

Engineering 20

2 MS. RAJAKUMAR GEETHA Masters Degree in Power Systems 15

3 MR. KANAPATHIPPILLAI

SUBRAMANIAM BSC (Engineering) 37

4 MS. RAJU MADHARACI Master of Engineering (Computer Science &

Eng) 15

5 MR. NAGAPPAN S/O NACHIAPPAN Master of Engineering 11

6 MR. ONG SWEE TIONG Master of Electrical Engineering 20

7 MR. MUSTAFA KAMALUDEEN

AMIRUDEEN

Masters Degree in Communications

Engineering 12

Teachers’ List is subject to changes

Department of Engineering

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No. Name of the Lecturer Highest Qualification Years of Teaching

Experience

1 MS. ANNALYN MENDOZA

DEGUZMAN

Bachelor of Science in Hotel and Restaurant

Management 8

Department of Hospitality & Tourism Management

Teachers’ List is subject to changes

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

No. Name of the Lecturer Highest Qualification

Years of Teaching

Experience

1

MS. SELVARAJ NIRANJANA Master of Business Administration 8

Department of Business & Computer Studies

Teachers ‘List is subject to changes

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No. Name of the Lecturer Highest Qualification Years of Teaching

Experience

1 KOH FONG BOON, DOUGLAS Bachelor of Engineering (Electrical & Electrical

Engineering) 10

2 MOHAMAD FADHIR BIN HARON Bachelor of Applied Science 5

3 SURESH KUMAR S/O N.R.N

OONITHAN Master of Professional Accounting 10

4 YEO ENG LENG Bachelor of Arts( History) 10

5 MOHAMAD KEFLI BIN ATAM Bachelor of Arts (Social Studies) 10

6 HUMAIRAH BINTE ZAINAL Master of Arts (Southeast Asian Studies) 5

Teachers’ List is subject to changes

Department of Basic & General Education (N, O, A-Levels)

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No. Name of the Lecturer Highest Qualification Years of Teaching

Experience

1 INDUMATHI

BALASUBRMANIAN MBBS, Master of Social Sciences in Counselling 5

2 CELINE VASANTHA EDMUND Master of Counselling 3

Teachers’ List is subject to changes

Department of Psychology & Counselling

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No. Name of the Lecturer Highest Qualification Years of Teaching

Experience

1 MARIMUTHU LEELA Advanced Certificate 10

2 LIM TENG KEE Masters 10

3 PHILIP NG Masters 10

4 SUKUMARAN NAIR Advanced Diploma 5

5 ZAMZAM SHAH KASSIM M Ed (Merit) 10

6 KUMAR SURESH Masters 20

7 WONG FOOK YONG Advanced Diploma 10

8 ANG HOCK SENG Degree 10

9 BOEY CHRIS Masters 5

10 PAVITHRA KARUNARATNE Advanced Diploma 5

11 FARIDAH BTE MOHD AMIN Advanced Diploma 10

Teachers’ List is subject to changes

Department of CIE & LCCI

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For the complete list of lecturers,

please refer to our public website:

www.bmc.edu.sg

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LIST OF COURSES (Registered with the Council for Private Education)

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•Advanced Diploma in Hotel Management

•Bachelor of Arts (Honours) in Business Administration-Final Year

•Bachelor of Engineering (Honours) in Digital Systems and Computer Engineering-Final Year

•Bachelor of Engineering (Honours) in Electrical/ Electronic Engineering-Final Year

•Bachelor of Engineering-Final Year Project

•Bachelor of Science (Honours) in Computer Science-Final Year

•Business and Technology Education Council (BTEC)-Higher National Diploma in

Electrical/Electronic Engineering

•Business and Technology Education Council (BTEC)-Higher National Diploma in Business

•Certificate in English for Foreign Students (Advanced Level)

•Certificate in English for Foreign Students (Elementary)

•Certificate in English for Foreign Students (Higher Intermediate)

•Certificate in English for Foreign Students (Intermediate)

•Certificate in Import and Export Documentation and Procedures

•Cambridge International Diploma in Business (Advanced Level)

•Diploma in Hotel Management

Courses registered with the Council for Private Education

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•Level 3 Diploma in Computing

•National Institute of Technical Education (NITEC) in Business Studies(Administration)

•National Institute of Technical Education (NITEC)in Electronics (Computer and Networking)

•National Institute of Technical Education (NITEC) in Service Skills (Office)

•Preparatory Course for London Chamber of Commerce and Industry (LCCI) Level 3 Diploma in

Business Administration

•Preparatory Course for London Chamber of Commerce (LCCI) Level 2 Certificate in Book-

Keeping and Accounts

•Preparatory Course for London Chamber of Commerce (LCCI) Level 3 Diploma in Business

Administration and Level 3 Diploma in Business Administration and Level 3 Private Secretary’s

Diploma

•Preparatory Course for London Chamber of Commerce (LCCI) Level 3 Diploma in Computerised

Accounting

•Preparatory Course for London Chamber of Commerce (LCCI) Level 3 Diploma in Marketing

Courses registered with the Council for Private Education

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•Preparatory Course for London Chamber of Commerce (LCCI) Level 3 Group Diploma in

Accounting

•Preparatory Course for London Chamber of Commerce (LCCI) Level 3 Group Diploma in

Accounting (For Beginners)

•Preparatory Course for London Chamber of Commerce (LCCI) Level 3 Private Secretary’s

Diploma

•Preparatory Course for Singapore-Cambridge General Certificate Education (Advanced

Level) Examination

•Preparatory Course for Singapore-Cambridge General Certificate Education (Ordinary

Level) Examination

•Preparatory Course for Singapore-Cambridge General Certificate Education Normal

(Academic) Level

Courses registered with the Council for Private Education

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Course Information

• Information of the courses provided by BMC INTERNATIONAL COLLEGE can be

found in our official website and school brochures. Detailed information about each

course includes:

– Entry Requirement

– Course Duration

– Modules synopsis

– Fees Payable.

• Our website and brochures provide prospective students with key information of the

varied courses offered by BMC INTERNATIONAL COLLEGE. Detailed information

about each course includes 1)brief write-up of collaboration partner (if any) 2) course

outlines and module synopsis 3) course duration 4) assessment schedule 5) award criteria

6) qualification award 7) entry and English requirements 8) course fees and other

information.

Courses registered with the Council for Private Education

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• English Language Requirements

Applicants whose first language is not English should be able to show evidence of

their English language ability. Typical English language requirements of our

courses are listed in the table below.

• Minimum requirements

1. Short Courses

• For non-examinable courses of short duration, you need to show evidence of your English

language ability. For example, if you have completed secondary education and the language

of instruction is English, you will meet the minimum English language requirement.

2. Certificate Courses

• For certificate courses both examinable and non-examinable, the minimum English language

requirement is to show evidence of your English language ability. For example, if you have

completed secondary education and the language of instruction is English, you will meet the

minimum English language requirement.

Course Admission English Language Requirement

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3. Diploma, Advanced Diploma and Higher National Diploma Courses

For these courses, the minimum English language requirement is a grade C at the GCSE, IGCSE or GCE

'O' level examination or its equivalent.

4. University Courses

Students entering these programme and whose first language is not English or students whose medium of instruction

on their qualifying programme was not English will be required to demonstrate a proficiency in English through any

of the following requirements:

– IELTS: 6.0

– TOEFL: 550

– Cambridge Certificate of Proficiency in English (CPE): C

– Cambridge Certificate in Advanced English (CAE): A

– GSCE/IGCSE/GCE 'O' Level in English Language: C or a Pass

However, certain university courses have a minimum requirement of at least IELTS 6.5 or equivalent and some

require 7.0. Unless otherwise specified, the University minimum component scores are no less than indicated

above.

Course Admission English Language Requirement

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Refer to our website

@www.bmc.edu.sg

Course Fee Details

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Designs, plans, and executes activities such as social programmes, community

involvement tasks, co-curricular events and learning support projects for the students.

Collaborates with the other departments regarding the activities for their respective

students.

Monitors Student Council and advises its officers regarding the activities and tasks.

Conducts orientation for new students.

Processes international student’s pass applications.

Liaises with TransitLink for the EZLink cards application.

Verifies the weekly absenteeism reports of different centres.

Monitors students’ attendance through the referrals given by the different centres.

Prepares the monthly absenteeism reports.

Conducts the monthly meeting for the student council officers.

Summarises the customer service evaluation of different centres.

Channels students’ feedback to the relevant department.

Assists in resolving students’ complaints Assists students’ for room reservations (prayer/study rooms, etc.)

Roles of the Student Support Services Department (SSSD)

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

Services @ SSSD

• Orientation Programme

• General Counselling

• Social Programmes

• Community Involvement Programmes

• Co-Curricular Activities

• Learning Support Services

• Management of Feedbacks/Complaints

• Reservation of Rooms (Prayer/Study Rooms, etc.)

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

Services Targets Set

Reply to email enquiries 2 days

Follow up on phone 2 days

Staff knowledge about the courses at BMC 90%

Average time to resolve complaints 7 days

Staff efficiency and promptness in responding to enquiries and complaints 90%

Student refunds will be done within 7 working days 90%

Teacher to student ratio 1:30

Effectiveness of course delivery 90%

Effectiveness of trainer delivering the course 90%

Service Quality Targets

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Services Targets Set

End of module evaluation-percentage of

students rated satisfactory and above

90%

Warning letters issued due to low attendance 80%

Response for academic result appeal 90%

Conducive training environment 90%

Service Quality Targets

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Fee Protection Scheme (FPS)

• This serves to protect students’ fees in the event a private education institution is unable to continue operating due to insolvency and/or regulatory closure.

• It also protects students if the private education institution

fails to pay penalties or return fees to the students arising from judgment against it by the Singapore courts.

• EduTrust-certified schools are required to adopt the Fee

Protection Scheme (FPS).

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Fees Protected: • All fees paid by the student are protected under the FPS except course

application fee, miscellaneous fee and GST • Please refer the Council for Private Education's website (www.cpe.gov.sg) to

check if student’s fees are protected and to get more information on the FPS. • Also please refer the information about FPS found in the BMC International

College Student Handbook as well as BMC's website at www.bmc.edu.sg Upon Successful Registration: • A copy of the FPS Certificate will be sent to all students via e-mail • Hard copy will only be given upon request • For any changes in e-mail address or home address, please inform the school

immediately • For installment payment plans, certificates will be sent to them monthly till the

end of the course or till student stops with the school.

Fee Protection under the Insurance Scheme

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

Sample FPS Certificate

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

Coverage: Student Medical Insurance

- B1 ward (in government and restructured hospitals)

- Annual overall limit of S$20,000 per student

- 24 hours coverage in Singapore and overseas (if student is involved in school-related activities)

:All international students on compulsory basis

:All local students on opt-out basis

Medical Insurance

Insured student:

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Medical Insurance Certificate

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Medical Insurance Claims Procedures

INSTRUCTIONS:

Please submit the following documents within 1 month from date of discharge from hospital:

For hospitalization in Government / Restructured Hospital

1. Duly completed and signed claim form (Page 2) and a copy of the student pass

2. All original final hospital bills, doctor’s/specialist’s bills and receipts

3. Inpatient Discharge Summary

4. Inpatient Admission Report (if available)

5. Day Surgery Admission Report (if available)

For hospitalization in Private Hospital / Hospital outside Singapore

1. Duly completed and signed claim form (Page 2) and a copy of the student pass

2. All original final hospital bills, doctor’s/specialist’s bills and receipts

3. Medical Report from attending physician/ specialist (page 3)

4. Inpatient Admission Report (if available)

5. Day Surgery Admission Report (if available)

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Refund/Withdrawal Procedures

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Refund/Withdrawal Procedures

BMC shall inform the Student immediately within three (3) working days if:

1. It fails, for any reason, to commence the Course on the Course Commencement Date;

2. It terminates the Course, for any reason, prior to the Course Commencement Date;

3. It fails, for any reason, to complete the Course by the Course Completion Date;

4. It terminates the Course, for any reason, prior to Course Completion Date; or

5. The Student’s Pass application is rejected by Immigration and Checkpoint

Authority (ICA).

The school shall, within seven (7) working days of notifying the Student in writing of

above circumstances (1) to (4), provide the Student with information and details of the

alternative confirmed course arrangement to allow the Student to make timely and

appropriate decision on the alternative arrangement.

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Withdrawal for a Cause

Subject to Clause 9 of the CPE PEI-Student Contract, the Student shall be

entitled to immediately withdraw from the Course by giving written notice

to the PEI of his/her intention to do so if the PEI is in breach of any of

its obligations under this Agreement (the CPE PEI-Student Contract) or

fails to perform its obligation(s) under the circumstances in Clause 1

above.

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

Course Withdrawal Form (with Cause)

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

Refunds for Withdrawal for a Cause

For circumstances points (1) to (4) mentioned, the PEI shall, within seven (7)

working days after notifying the Student, refund to the Student:

1. The entire amount of the Course Fees; and

2. The Miscellaneous Fees.

The PEI shall also, as soon as practicable after receiving the Student’s notice of

withdrawal under Point 1 ‘Withdrawal for Cause’ above (and in any event no later

than seven (7) working days after receiving such notice) refund to the Student the

amounts stated in under Point 3 ‘Refunds for Withdrawal for Cause’ above.

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Refunds for Withdrawal Without Cause

Where the Student withdraws from the Course for any reason other than those set out

in Point 2 above or Clause 9 of the CPE PEI-Student Contract, the PEI shall, subject

to Clause 3.5 of the CPE PEI-Student Contract, as soon as practicable after receiving

the Student’s written notice of withdrawal (and in any event no more than seven

(7) working days after receiving such notice) refund to the Student the following sums

(less any applicable bank administrative charges properly paid/payable under Clause 3

of the CPE PEI-Student Contract):

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

Course Withdrawal Form (without a Cause)

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

Refunds for Withdrawal Without Cause (continued)

% of the aggregate amount of the fees paid

under Clause 1.11 and 1.12 of the CPE-PEI

Student Contract

If student’s written notice is received

100% (“Maximum Refund”) More than (30) days

before the Course Commencement Date

75% Before, but not more than (30) days before the

Course Commencement Date

10% After, but not more than (7) days after the

Course Commencement Date

5% More than (7) days after the Course

Commencement Date, but not more than (14)

days after the Course Commencement date

0 More than (14) days after the Course

Commencement Date

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Non-Tuition Fees Refund Policy

Types of Fees Percentage of Refund

Course Application Fee Not refundable

Bank’s Administrative Fee Not refundable as fee is imposed by the bank

Continual Material Fee 100% if the student has not received any course materials.

0% if the student has received the course materials.

Continual Assessment Fee 100% if the withdrawal notice is received more than 30 days

before the course starts.

75% if the withdrawal notice is received less than 30 days

before the course starts.

10% if the withdrawal notice is received less than 7 days after

the course has started.

5% if the withdrawal notice is received between 7 and not

more than 14 days after the course has started.

0% if the withdrawal notice is received more than 14 days

after the course has started.

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Non-Tuition Fees Refund Policy (continued)

Types of Fees Percentage of Refund

Examination Fee Paid to respective external examination board. Refund of the exam

fee is subject to the external examination board’s refund policy

and is at its discretion. BMC does not have control over the fee.

Laboratory Fees

(Computer and/or Science Practical)

Not refundable as fee is imposed by the bank

100% if the withdrawal notice is received more than 30 days before

the course starts.

75% if the withdrawal notice is received less than 30 days before

the course starts.

10% if the withdrawal notice is received less than 7 days after the

course has started.

5% if the withdrawal notice is received between 7 and not more

than 14 days after the course has started.

0% if the withdrawal notice is received more than 14 days after the

course has started.

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● ADMIRALTY ● ANG MO KIO ● BUKIT MERAH ● JOO CHIAT ● JURONG EAST ● S’PORE SHOPPING CTR ● Cert No.: EDU-3-3085 Validity: 02/03/2012 – 01/03/2013

Non-Tuition Fees Refund Policy (continuation)

Types of Fees Percentage of Refund

Student Membership Fee 100% if the withdrawal notice is received 14 days after the course

has started.

0% if the withdrawal notice is received more than 14 days after the

course has started.

Insurance Fee Payable per academic year per course, if applicable. NOT

REFUNDABLE.

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Transfer Procedures

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Transfer to another School

*Request for transfer to another school must be made in writing and directed to the

Student Support Services Manager.

*When the student wishes to withdraw from his/her course with the BMC, or has been

asked to leave the course, he/she has to settle all outstanding course fees and other

payments, if any.

*All International students must complete the following forms obtainable from the

Customer Service to effect the transfer:

Course Withdrawal Form

Cancellation of Student's Pass Form

BMC "Clearance Form".

Note: International students must duly fill in a new student’s pass application form. It

should be approved and signed by the New School. A document proof of the Student's

admission into the new school has to be attached with the form.

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School Transfer Application Form to another school

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*Students can apply in writing for transfer from one course to another offered within

the BMC International College. Such transfer applications will be considered by the

Principal or Academic Director and transfers will only be allowed if the following

conditions are satisfied:

The student fulfils the academic and experience requirements for the

new course;

The course which the student originally enrolled for has not started.

Our Refund Policy will apply in this case; and

The student is able to complete the course within the stipulated

duration. *International students need to apply for a new student visa and the transfer will come into effect only when

the ICA approves the new student pass application. Students should be prepared to do the new programme in

any of the branches of the BMC International College, if a particular branch which offered the programme

the student initially enrolled for, does not offer the new programme the student wants to study.

Transfer from One Course to Another

within BMC International College

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Transfer from One Course to Another

within BMC International College (continued)

*If a student transfers from one course to another within the BMC International

College, then the tuition fee is 100% transferable to the new course provided the

original course the student has enrolled for has not started and the transfer request

made in writing is received more than 30 days before the original course starts.

*If the transfer request received is less than 30 days before the original course starts, our

Refund Policy shall apply. In this case, the student may have to top up the course fee should

the amount to be transferred is less than the new course fee.

*In the event that the fee for the transferred course is higher, the student is required to pay

the difference upon the transfer being affected.

*If the differential is in favour of the student, the school will refund the student within

14 days of effecting the transfer. (Course has not started. The transfer request date is

more than 30 days before the course starts or within the 7-day cooling off period.)

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*BMC International College reserves the right to substitute any teacher or merge

any class or to transfer students to other BMC centre, if the strength in the class

drops below twelve.

*If a student transfers from one centre to another centre within the BMC

International College, then the tuition fees is 100% transferable to the new centre.

This is subject to approval from BMC’s Management and the transfer request

must be submitted in writing. Verbal request will not be entertained.

Transfer from One Course to Another

within BMC International College (continued)

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Academic Information &

Administrative Matters

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Leave of Absence

• Students who are not able to attend classes/assessments/tests

must submit a “ Student Leave Application Form” at

least 2 days in advance. Reasons of absence must be stated.

The documentary proof (such as Medical Certificates) must be

presented as well.

• Student Leave Application Form is available in front counter

of all BMC centres or this can also be downloaded from the

BMC website (bmc.edu.sg).

*Please refer to Student Leave Application Form

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Student Leave of Application Form

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Certificate of Attendance

Local and international students taking full time classes must

maintain at least 90% (while 75% for the local part-time students)

of the total attendance and must show satisfactory progress before

they are awarded the completion certificate from BMC.

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Code of Conduct for Students

• General

– To comply with all standing regulations including those that are issued

from time to time.

– Enquiries on other rules and regulations concerning student activity or

any doubts can be directed to the Student Services Officer at the

Student Services Department.

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• Behaviour – No smoking in and around the BMC International College's premises.

– Behave with propriety at all times, that is, no disrespectful behaviour and

insubordination to lecturers and officers.

– Always carry with you your Student Membership Card.

– Do not drink or eat in the class / laboratory / workshop / library.

– Do not consume drugs or alcohol. Students found to have consumed prohibited drugs

will be handed to the police.

– Students who are caught gambling would face disciplinary action.

– Repeat gambling offenders may eventually face expulsion from the College.

– Do not litter.

– No fighting or acts of disturbance.

– No unauthorised removal of books from the library.

Code of Conduct for Students

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• Behaviour

– No unauthorised entry into BMC International College premises.

– Do not steal College's property or belongings of other students.

– Do not damage or lose BMC International College's property. Always report any

damage or loss of BMC International College property to the nearest facilitator or any

BMC staff. Please call 65 655 655 to report any loss or damage.

– Do not forge medical certificates or other official documents.

– Any form of vandalism will not be tolerated. Students found guilty will be severely dealt

with.

– Students are not allowed to rent projectors for screening of movies during and after

school hours.

Code of Conduct for Students

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• Attire

– Be decently attired in a manner that confirms to social and moral

norms.

– Do not sport hair in outrageous colours.

– Do not wear sleeveless T-shirts, singlet and shorts (except at sports

activities).

– Do not wear any form of dress (including slogans on T-shirts) which

may be offensive.

– Do not wear slippers or flip flops.

Code of Conduct for Students

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• Attire at Workshops / Laboratories

– Students attending workshops / laboratories must wear proper attire

and shoes.

– Always comply with industrial safety rules as directed by the facilitator.

– Students who misbehave in class/laboratory/workshop /library / sports

facilities may be asked to leave the premises by the BMC staff.

– Failure to abide by these rules may render the student liable for

disciplinary action.

Code of Conduct for Students

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• Disciplinary rules

– These regulations may be cited as the BMC International College

– Conduct and Discipline Regulations 2005 and shall come into operation on 1

January 2005. The Principal or any authorised person shall have the power to

enforce the penalties for offences committed.

Code of Conduct for Students

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The penalties and offences include but are not limited to those

listed below:

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Suspension from a Course

BMC may suspend a student from a course on any of the following grounds:

• failure to attain satisfactory academic progress;

• failure to achieve the minimum attendance requirements will result in:

–a. immediate suspension from a course for any full-time local student who chalks up 10 consecutive absences without

submitting any form of written communication (e.g. a medical certificate or a letter from employer etc.)

–b. immediate suspension from a course for any part-time student who has been absent for one continuous month without

any form of written communication (e.g. a medical certificate or a letter from employer etc.),

• academic misconduct, in contravention of the Student Academic Misconduct Requirements,

• inappropriate conduct, if the student’s behaviour is risking the safety of others at BMC, or if

it is in contravention of the Student Conduct Policy, or

• where a student studying a course which includes a prescribed professional or clinical

placement has been deemed to be unsuitable to continue that course, in accordance with the

Review of a Student’s Suitability to Continue a Course Involving Placement policy.

Note: A student who has had their enrolment suspended by BMC has 20 working days to appeal their

suspension.

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Cancellation of Admission to a Course

• A student’s admission to a course may be cancelled permanently by BMC on any one of the following

grounds:

– where a student has not paid the required fees or charges;

– where a student has not met the English language or visa requirements,

– where a student has a concurrent enrolment in a similar course at another institution,

– where a student has failed to attain satisfactory academic progress,

– where a student has been found guilty of academic misconduct, in contravention of the Student Academic Misconduct

Requirements,

– where a student has been found guilty of inappropriate conduct, in contravention of the Student Conduct Policy,

– where a student who is studying a course which includes a prescribed professional or clinical placement has been

deemed unsuitable to continue that course, in accordance with the Review of a Student’s Suitability to Continue a

Course Involving Placement policy,

– where a student has already satisfactorily completed the requirements of a course of study, or

– where a student has been unable to meet a prescribed course requirement for continuing enrolment in the course - for

example: securing a valid Student’s Pass from Singapore Immigration and Checkpoints Authority.

Notes:

• Permanent cancellation of admission to a course is often known as exclusion from a course. A student who has been

excluded from a specific course may still apply for admission to a different course.

• A student who has had their enrolment in a course cancelled by BMC has 20 working days to appeal the decision.

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Permanent Exclusion from all Courses at BMC

A student may be excluded permanently from all courses at BMC on any one of the

following grounds:

• academic misconduct, in contravention of the Student Academic Misconduct Requirements,

• inappropriate conduct, in contravention of the Student Conduct Policy,

• where a student studying a course which includes a prescribed professional or clinical

placement has been deemed to be unsuitable to continue study at BMC.

Notes:

• A student who has been excluded permanently from BMC will not be admitted to any course at

BMC.

• A student who has been excluded from all courses by BMC has 20 working days to appeal their

exclusion

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Appeal against Failure in Course or Module

• Appeals against failure in a course or a module will only be accepted from students who have sat for the examination but failed

due to illness, or bereavement of a close relative, or any other event which is entirely beyond the control of the student, or s/he

believes that the mark awarded was unjustified. For such cases, supporting documents must be submitted together with the

appeal forms.

• Appeal forms are obtainable from the Student Support Services Department during office hours.

• For internal appeals, a $50 administrative fee (before GST) is payable per appeal.

• For external appeals, a $50 administrative fee (before GST) and an appeal fee of certain amount are payable. Different

awarding bodies charge different appeal fees.

• All appeals must be lodged within 7 working days after the release of the Examination results. Appeals made after the

deadline will not be entertained.

• Please note that the Appeal form must be duly completed and submitted to the Customer Service Executive or Programme

Manager with supporting documents (if any). The appeal request will then be submitted to the Examinations Board for

processing.

• ONLY one appeal per subject can be lodged. No multiple appeals are allowed.

• No appeals will be accepted for re-grading of an exam paper in which a student has passed.

• The Examinations Board Office will inform the result of the appeal by email / post or through the Student Portal or the

Programme Manager.

• Students should not assume that their appeal is successful unless informed.

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Student Appeal Form

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AUTODESK

• Autodesk, set up more than 25 years ago, is a world leader in 2D and 3D

design and engineering software. Autodesk helps customers address these

challenges by providing the tools to help seize opportunities created by a new

global business environment.

Autodesk courses offered are as follows -

•AutoCAD Essentials

•AutoCAD Intermediate & Advanced

•AutoCAD Complete

BMC is in association with Autodesk since 2007.

About our Educational Partners

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THE CONFEDERATION OF TOURISM AND HOSPITALITY (CTH)

• The Confederation of Tourism and Hospitality (CTH) is one of the UK's leading

professional membership and awarding body for qualifications in the fastest

growing commercial sector worldwide.

• CTH was established in 1982 as a specialist professional body in the UK to focus

on the training needs of new entrants to the hospitality and tourism industries, and

now has accredited colleges worldwide delivering sought after CTH qualification.

• CTH provides a ladder of progression in Tourism, Travel and Hospitality

qualifications at Certificate, Diploma, Advanced Diploma, Graduate Diploma and

Postgraduate Diploma level, and its qualifications provide appropriate academic

preparation for students to apply for entry onto the final year degree programmes

and Masters top up programmes. This route delivers well trained and qualified

employees and leaders for the sector.

About our Educational Partners

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EDEXCEL INTERNATIONAL (Edexcel)

• Edexcel, a Pearson company, is the UK's largest awarding body offering

academic and vocational qualifications and testing to schools, colleges,

employers and other places of learning in the UK and internationally.

About our Educational Partners

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About our Educational Partners

LONDON CHAMBER OF COMMERCE AND INDUSTRY (LCCI)

•LCCI has over 100 years of experience in providing trusted and valued business-

related qualifications. The qualifications assess the practical skills and knowledge that

are needed for individuals to succeed in business and commerce. Work-related

qualifications are specially designed to equip students with the knowledge and skills

essential to perform effectively in the workplace. As one of UK's largest international

providers of vocational qualifications, it is highly recognised by Universities,

Professional Bodies, and most importantly, by Employers internationally.

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NCC EDUCATION

• Originally part of the National Computing Centre, NCC started offering IT qualifications in

1976 and from 1997 developed its higher education portfolio to include Foundation and

Business programmes. Today, NCC Education is a global provider and awarding body of

British education. It provides the complete education solution to over 200 Accredited Partner

Centres in more than 45 countries worldwide. By working in partnership with Accredited

Partner Centres and universities NCC provides students with affordable qualifications in

Business and IT, from foundation through to degree, master's level and beyond.

• BMC is in association with NCC since 2001.

About our Educational Partners

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UNIVERSITY OF HERTFORDSHIRE

• The University of Hertfordshire is an ambitious and entrepreneurial University. It

offers excellence in teaching, learning and research and puts students at the heart of

its activities. It is a model of a 21st Century University, international, business-

facing and business-like in approach-making it distinctive in an ever changing

higher education environment.

• The University of Hertfordshire is one of its region's largest employers with over

2500 staff and a turnover of more than £ 160million. With a student community of

over 24,000 including more than 2000 international students from over 85 different

countries, the University has a global network of over 100,000 alumni.

About our Educational Partners

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Student’s Pass and Immigration Rules

• International students are required to have a valid Student’s Pass to study in

Singapore. The approval for Student’s Pass will be given by the Immigration and

Checkpoints Authority (ICA).

• International students must abide by the following rules and regulations set out by

the ICA

• Spend at least a minimum of at least 5 hours in School

• Prohibition from working in Singapore while holding a Student’s Pass

• Any violation of ICA rules and any other Singapore laws will result in an

immediate cancellation of the Student’s Pass.

For more details on student’s pass application refer to the following links:

(http://www.bmc.edu.sg/stds/rules.php)

(http://www.ica.gov.sg/services_centre_overview.aspx?pageid=256&secid=182

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Feedback & Complaints Management System

BMC International College has a Customer Feedback and

Resolution Framework in place.

The Policy

•BMC believes strongly that feedback is an important part in its

continual efforts to improve its products, delivery, administration

and service quality. Students and/or customers are encouraged to

give feedback.

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Guiding Principles on Feedback/Grievances

• BMC approaches student/customer feedback and grievances according to

the following guiding principles:

• Step 1:

• Informal management of feedback (minor problem) will be attempted on

the same day it is received before escalation to Grievance or Written

Grievance (major problem).

• Step 2:

• If unresolved on the same day, the grievance will be resolved within 14

working days from the day the feedback/grievance was received.

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• Step 3:

• If the matter remains unresolved or the student is unsatisfied

with the outcome, students may approach the CPE Student

Services Centre for assistance. At the Student Services Centre,

CPE officers will review the complaints and provide the

appropriate advice.

Guiding Principles on Feedback/Grievances

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DISPUTE RESOLUTION SCHEME

Private education institutions’ participation in the dispute

resolution process is compulsory as stipulated by the Private

Education Act.

There are two stages in the process – mediation and

arbitration.

Guiding Principles on Feedback/Grievances

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• Stage 1: Mediation

The complaint may be referred to the Singapore Mediation

Centre for mediation.

If a settlement between the student and the private education

institution could be reached at the mediation stage, a

settlement agreement would be drawn up and endorsed by the

respective parties, and the dispute resolved.

Guiding Principles on Feedback/Grievances

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• Stage 2: Arbitration

If the parties fail to reach a settlement through mediation, the

student can progress on to arbitration for a resolution to his

dispute.

The Singapore Institute of Arbitrators is the appointed

provider of arbitration services.

Guiding Principles on Feedback/Grievances

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Feedback & Complaints Management Flowchart

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Confidentiality of Student Data

Accountability

• 1. We will be responsible for all personal data collected. All

personal data collected will be used and processed fairly and

lawfully while in our possession or custody. We ensure all our

customers that we would be accountable for our organisation's

compliance to our Privacy Policy.

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Specifying Purposes

• 2. Personal data collected, will not be used for a new purpose

unless we obtain consent from our customers. We are the sole

owner of the personally identifiable information and we will

not use this information for purpose other than for which the

information was collected.

Confidentiality of Student Data

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Consent

• 3. We do not collect sensitive information from our

customers. We assure all customers that all personal

information collected would be used or disclosed only for the

purposes for which it was collected.

Confidentiality of Student Data

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Limiting Collection

• 4. Only the necessary personal data is collected from

customers’ for business purposes. Both the amount and the

type of data collected shall be limited to that which is

necessary to fulfill the purposes identified.

Confidentiality of Student Data

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Limiting Use, Disclosure and Retention

5. We will not disclose, share, transfer, sell or rent personally identifiable

information to any 3rd party. We do not send unsolicited marketing email to

our customers. Customers will occasionally receive email on special

promotions we hold. Out of respect for the privacy of our users, users may

opt-out of receiving these communications by replying to unsubscribe in the

subject line in the email.

6. We do not keep personal data for longer than is necessary for those

purposes for which they are collected.

7. We have developed guidelines and implemented procedures to govern the

destruction of personal data that are no longer required to fulfill the

identified purposes.

Confidentiality of Student Data

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Accuracy

10. We ensure our customers that all personal information collected is accurate and

kept up to date. We do not maintain duplicate copies of personal information in

different systems.

Safeguards

11. We ensure our customers that appropriate security safeguards are in place to

protect personal data against unauthorised access, misuse, disclosure, copying, use,

alteration, accidental loss or theft, destruction or damage.

12. Only authorised personals have access to our systems. Consultants, contractors or

other temporary employees do not have access to the data.

Confidentiality of Student Data

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Openness

13. Our data protection policy (Privacy Policy) is displayed on the web site and the

policy is set out in the same language medium as the web site. We encourage all our

customers to read our Privacy Policy to understand the our objectives of collecting

their personal data.

Challenging Compliance

14. Our mechanisms and processes are in place to receive and address complaints or

inquiries about our policies and procedures relating to the handling of personal data.

Appropriate measures will be taken to amend policies and procedures if a complaint

is found to be justified.

Confidentiality of Student Data

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Living in Singapore

GEOGRAPHY

• Area: 710.3 sq km

• Population Size: 5.08 million

• Seasons: Summer

• Average daily temperature: 26.8°C

• Average relative humidity: 84.3%

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Living in Singapore

SIGNIFICANT EVENTS

• 3rd Century: Earliest mention of Singapore

('Pu-luo-chung') in a Chinese account

• 14th Century: A part of the Sri Vijayan

Empire known as Temasek and later

renamed Singapura

• 1819: Sir Stamford Raffles founded the

modern Singapore

• 1965: Singapore became an Independent

Republic

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Main Ethnic Groups

• Malay

• Indian

• Chinese

• Eurasian

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Social Customs

• Greetings and Interactions

– Singaporeans do not usually hug or kiss at their first meeting

• A firm handshake will do

• A nod or smile is enough sometimes

– Begin with the most elderly person or those with higher social status

– Right hand is used for interactions such as handshakes, pointing etc

– Punctuality is important!

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Social Customs

• Food

– Restrictions of ethnic groups/religions

◦ Muslims only eat Halal

food and do not eat pork,

lard or consume alcohol

◦ Hindus and Buddhists do

not eat beef and some are

vegetarian

– During the Ramadan period, Muslims

fast and avoid eating or drinking from

dawn to dusk

◦ Avoid asking Muslim

friends out for meals or

offering them food in the

day during this period.

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Currencies

Singapore currency is

in dollars and cents

◦ 100 cents are equivalent to

one Singapore dollar

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Additional Facts

Mr Lee Hsien Loong

(Singapore’s Prime Minister)

Dr Tony Tan

(Singapore’s President)

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Singapore Laws

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Singapore Laws

• Foreigners studying, working, living or visiting Singapore are subject to Singapore

laws. Singaporeans, permanent residents and foreigners are accorded the same

protection under Singapore Laws.

• Examples of some offences and their penalties:

– The trafficking and possession of illicit narcotic drugs carries the mandatory

death sentence.

– Overstaying or entering illegally in Singapore is a serious offence and on

conviction the penalties may include mandatory imprisonment and caning.

– Overstaying - Imprisonment of up to 6 months or fine up toS$4,000 or both.

Caning of not less than 3 strokes and imprisonment of up to 6 months if

overstayed beyond 90 days

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• Employers hiring illegal workers are also severely punished with huge fines plus

possible caning for repeat offenders.

• Anyone caught employing foreigners without a valid work permit will be charged in

court even if that foreigner has entered into Singapore legally as a Student or as a

Social Visitor e.g. tourist.

• The first time offender faces a minimum fine of up to 24 months of foreign worker's

levy and a maximum fine of up to 48 months levy for each illegal worker employed

or to imprisonment of up to 1 year or both. For the second or repeat conviction the

penalty will be a mandatory jail sentence of 1 to 12 months in addition to the above

fines.

• Those found guilty of employing over-stayers / illegal immigrants face a jail

sentence of 6 months to 2 years and a fine of up to S$6000 plus compulsory caning

if he employs more than 5 immigration offenders as workers.

Singapore Laws

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Singapore Laws

• Drunkenness in public place - Imprisonment of up to 1 month or fine up to S$1000.

• Making false police report - Imprisonment of up to 6 months or fine up to S$1000

or both.

• Theft - Imprisonment of between 3 to 7 years or fine or both.

• Drug trafficking or murder - death sentence.

• Foreign workers who moonlight while holding work permits will face a fine of up to

S$5000 and be barred from future employment.

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Acknowledgement

- Reuters, 22 March 1998

- www.filmo.com

- http://www.entersingapore.info/sginfo/risk-investigation.php

- www.cpe.gov.sg (Useful Information for International Students Living in Singapore

- Powerpoint Presentation)

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End of Presentation